Happy & PollyReviews of happyandpolly.com

Looks great, but the top portion is very wobbly when my cats are jumping from leaf to leaf to get to the top.

Their website says that they offer replacement parts, so I contacted customer service on 8/5/25. I paid the $15 shipping fee that they requested on 8/7. I didn't hear anything for 3 weeks, then reached out to them for an update. They asked if I had paid the shipping fee, which indicates that there is a communication gap somewhere in their customer service. From there, it has been a continuous email chain of me asking for an update every 2-3 weeks, as Happy & Polly have not taken the initiative at all to update me about the order status. The last email from Happy & Polly was on 9/17, saying that they would reach out on their own to update me about my replacement part status. I reached out again on 10/7 requesting an update. However, it is now 10/9 (two months after my initial request for replacement parts) and I have not heard anything from them at all besides empty apologies for the delay throughout this whole ordeal. If Happy & Polly are going to offer replacement parts on their website, they should follow through with it instead of stringing me along for 2 months where I have to ask about my order status every 2-3 weeks. This has been an incredibly frustrating experience over replacement parts for a cat tree that I bought from their website 1 year ago. It has been well loved by my cats and I am seeking to replace just one of the posts on the cat tree, but I have been strung along by this company for 2 months with nothing to show for it.

The only reason I didn't give 5 stars is because I did not get any emails for shipping confirmation or any sort of updates. I only found out it shipped when I ended up checking the order confirmation link after some time had passed. Otherwise, the stamp is amazing and everything I could have hoped for!

My cats love it.

Great products, fast shipping

Cute & unique product. Shipping should be faster

Best litter I have ever used.

This cat litter is my favorite I’ve ever used!! It tracks, but not as much as clay litter or other alternatives which is usually our biggest issue with litter.