Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

907 approved reviews, newest moderated first

Katheryn B.
Jan 19, 2024
A little disappointing
It took a really long time to arrive (I realize it shipped from China) and the imprint wasn’t as strong or detailed as I would expect. But I paid around $20 so I guess you get what you pay for.
Response from Happy & PollyJan 19, 2024
Hello, Thank you for taking the time to feedback. Firstly, we extend our heartfelt apologies for the delay in shipping you order, attributed to the surge in demand during the Black Friday and Christmas sales period. Your patience and cooperation during this busy season are greatly appreciated. Additionally, sorry for the inconvenience caused by the unsatisfied stamp effect. Could you please contact us at [email protected] with additional details, such as videos or photos showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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Jennifer F.
Jan 18, 2024
My puppy stamps are adorable
My puppy stamps are adorable! They look just like my dogs.
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Raven W.
Jan 18, 2024
Was missing a bolt but good quality
Was missing a bolt but i made it work, besides that my cats love the new cat tree
Response from Happy & PollyJan 19, 2024
Hi, Thank you for taking the time to provide feedback on our product. We appreciate your recognition of the quality and the enjoyment it brings to your cats. We apologize for the inconvenience caused by the missing bolt. Our team is committed to ensuring customer satisfaction, and we would like to address this issue promptly. Within the next 48 hours, a representative from our department will contact you to assist in resolving the missing bolt problem. If you have any further questions or concerns in the meantime, please feel free to reach out to us. Best regards, Rose
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Emily B.
Jan 17, 2024
Waited over a month for a useless stamp
My stamp took over a month to ship. It was smaller than I expected, but the sticker on top of the stamp was perfect so I initially had high hopes. Then I tried to use it and it doesn't even come close to working. I stamped it about 4-5 times to get the image to appear but no luck, and then it was out of ink. Very disappointed.
Response from Happy & PollyJan 18, 2024
Hello, Thank you for your feedback. We apologize for any inconvenience caused. Could you please contact us at [email protected] with additional details, such as videos or photos showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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James H.
Jan 17, 2024
We still have not received the stamp.
We still have not received the stamp.
Response from Happy & PollyJan 18, 2024
Hi, I would like to assure you that we take the delivery of our products seriously. Our team will promptly contact the shipping carrier to inquire about the status of your package. Once we receive an update, our customer service department will send you an email with the latest information regarding your order. We appreciate your patience and understanding. If you have any additional questions or concerns, please feel free to let us know. Best Regards, Rose
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Chelsea R.
Jan 17, 2024
Quick delivery, cheap product
After shopping around for cute cat trees all across the internet, we finally found one that was ideal for our two older kitties that needed some exercise. The cat tree we got was initially very cute, but after less than a month of use, the fabric started coming off. I can't imagine how badly the tree would be damaged if we had younger, more active cats. #5421876183133
Response from Happy & PollyJan 17, 2024
Hello, Thank you for your feedback. We apologize for any inconvenience caused. Could you please contact us at [email protected] with additional details, such as videos or photos showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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Paige
Jan 16, 2024
Parts came damaged and were made…
Parts came damaged and were made cheaply.
Response from Happy & PollyJan 17, 2024
Hello, Thank you for your feedback. We apologize for any inconvenience caused. Could you please contact us at [email protected] with additional details, such as videos or photos showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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Angela R.
Jan 16, 2024
The shopping experience was fine but…
The shopping experience was fine but was not fond of the 3 minute deal on the bottom right corner.
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