Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

907 approved reviews, newest moderated first

Lisa G.
Jan 13, 2024
The cat tower was exactly what I was…
The cat tower was exactly what I was looking for, great quality and most importantly not covered in carpet. Evie loves hanging out and looking out the window from her perch.
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M C.
Jan 12, 2024
The stamp did not resemble my pet
The stamp did not resemble my pet. It essentially was an indistinguishable blob.
Response from Happy & PollyJan 16, 2024
Hello, Thank you for your feedback. We apologize for any inconvenience caused. Could you please contact us at [email protected] with additional details, such as videos or photos showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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Mariana G.
Jan 12, 2024
It never arrived i NEED MY MONEY BACK
It never arrived i NEED MY MONEY BACK
Response from Happy & PollyJan 12, 2024
Hello, We apologize for any inconvenience caused. We have found that your order was shipped in early December. We are sorry that you have not received the package yet. Please be assured that we will immediately launch an investigation with the logistics provider into the whereabouts of your package. In the meantime, we'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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lila
Jan 12, 2024
it was beautiful
it was beautiful! difficult communication in terms of expected delivery, but the overall product was very nice and so cute.
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Diane
Jan 11, 2024
My cat doesn't like the tower. He will NOT even go into it! That's not YOUR fault though!!!
Delivery time was great!
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ijroo
Jan 11, 2024
A Great Gift
This was a gift for a friend who has a cat that absolutely loves her. She loved the stamp!
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Molitor N.
Jan 11, 2024
The items never arrived because you put…
The items never arrived because you put in the wrong address and the package was send back to you. I never received my refund. At least this should be done in a timely manner.
Response from Happy & PollyJan 12, 2024
Hello, Sorry for the issue. Typically, we dispatch orders based on the address provided during the checkout process. We were not notified that your items did not reach you, and we regret the situation. To assist you promptly, could you please contact our customer department at service [email protected] to provide the correct shipping address? This will enable us to verify the actual shipping address with our order team and investigate with the logistics partner regarding the current status of the package. Again, I apologize for any inconvenience this may have caused. Please rest assured that our customer service team will respond within 48 hours to address your concerns once they receive your email. We are committed to finding a suitable solution for you. Best regards, Rose
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Annette H.
Jan 11, 2024
I had never heard of you & was hesitant…
I had never heard of you & was hesitant to use vyou buyt my daughter wanted your product. I do not do business with non USA companies. Your said you were California. Expensive but good product.
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