Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly Reviews | Read Customer Reviews of happyandpolly.com

Happy & Polly reviews

907 approved reviews, newest moderated first

Maureen T.
Jan 23, 2024
Delighted!
It was at least a month waiting for my stamp, which is about the size of a 2 inch square, but the likeness to the picture of my dog that I sent is excellent and I am delighted!!
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Michael H.
Jan 23, 2024
Very polite and positive
Very polite and positive
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Melissa
Jan 23, 2024
Success!! 😺
This tunnel is great! My kitties love it. Great quality and adorable! Pretty colors too.
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Rebecca S.
Jan 22, 2024
Crab Cat Climber!
I love all of the designs and products available from Happy & Polly, they’re so fun and creative and they let my cats’ furniture enhance the room they’re in. I got the ocean themed cat climber with a crab on top, and it’s super adorable in my pastel/kawaii leaning living space. Very sturdy, which I definitely appreciate with a pair of rowdy kittens, and the dangling toys are still hanging on strong despite my cats practically swinging from them. They’re on it all the time, napping in the bed on top, playing with the toys, or just watching the birds outside. They seem to love it, and I do too! Construction was easy, although I did have a little trouble seeing exactly which way the base was supposed to go, and it does make a difference because of how the posts line up. I got it wrong at first but it was easy to take the posts off and set everything straight, so it’s not a big deal and the only negative thing I have to say. I’ll definitely be back to Happy & Polly in the future. :)
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Johanna C.
Jan 22, 2024
Cute but poor quality
Motor stopped working 3 days after I got it
Response from Happy & PollyJan 25, 2024
Hello, Thank you for your feedback. We apologize for any inconvenience caused. Generally speaking, it is rare for such a situation to occur in a short period of using time. Could you please contact us at [email protected] with additional details, such as a video showcasing the issue you mentioned? This will greatly assist us in addressing the issue effectively. We'll assign a dedicated colleague to follow up on your case and they will respond within 48 hours. Please rest assured, we are committed to finding a suitable solution for you. We appreciate your support and patience,and we look forward to resolving this matter to your satisfaction. Rose
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Wally G.
Jan 21, 2024
5528725422173 Weird gift card values
The process for purchasing a gift card is easy, but the values are inconvenient. Only one gift card can be redeemed per order and the highest options are $200 and $500. So if I want to give someone the value to cover one of the many cat trees that cost around $220 to $300 I have to either get a gift card for too little, too much, or just send cash. All options render the purpose of giving a gift card fairly moot. It's more than a little frustrating.
Response from Happy & PollyJan 25, 2024
Hello, Thank you for sharing your feedback with us regarding the gift card purchase process. We appreciate your input, and we understand the concerns you've raised. Typically, electronic gift cards are designed for gifting with multiple value options. If you have a specific amount in mind and require a more tailored solution, we recommend reaching out to our customer service department at [email protected]. They will be more than happy to assist you in creating a custom gift card to meet your specific needs. In the meantime, thank you for bringing this to our attention, and we value your feedback. We will consider expanding our range of gift card values to provide a more convenient experience. Our goal is always to offer thoughtful and accommodating services to our customers. If you have any further questions or suggestions, feel free to contact us. We appreciate your business and look forward to serving you better in the future. Best regards, Rose
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T. J.
Jan 21, 2024
I love how unique the items are
I love how unique the items are! I have been searching for the perfect cat tree for my large cats and finally I have! A bit pricey but worth it in the end!
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Joey
Jan 19, 2024
The item arrived late (ordered a month…
The item arrived late (ordered a month before Christmas and did not arrive in time), and the custom stamp was of very poor quality, to the point that we found it to be unusable / garbage. They worked with me and gave a refund but it shouldn't have come out so poorly to begin with.
Response from Happy & PollyJan 25, 2024
Hello, We sincerely apologize for the inconvenience you experienced with your recent order. Sorry, during the holiday season, especially around Black Friday and Christmas, there was a surge in orders, causing delays in shipping and delivery. Unfortunately, this delay contributed to the ink in the custom stamp drying out during transit, resulting in a subpar product upon arrival. Sorry to receive feedback that you are not satisfied with the product. We appreciate your patience and cooperation during the refund process anyway. We are continuously working to enhance our products and services. Your feedback is invaluable in this process, and we will consider these issues in our future product upgrades. Once again, we apologize for any frustration caused, and we hope for your understanding. If you have any further questions or if there's anything else we can assist you with, please feel free to reach us customer service team. Best regards, Rose
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