HANSONSReviews of hansons.com

Terrible paid for something weeks ago they haven't been in touch don't even know if it's coming,never again

Worst customer service ever. I have yet to get my job done but the fact they make you sign a contract for their services makes it so you can’t cancel unless you do it within the first couple of days after signing. I’ve been waiting almost 2 months and today was told supplies are in they are waiting to find a “suitable installer”. I am just dreading having to get my roof done by these people especially after reading these other reviews. Stay away from this company I wish I had!

Roof started to leak in several places in less than a year, gutter covers were not properly installed, in some places the gutter covers were on top of the shingles, there were also gaps big enough for birds to get in. Repair dates were and are still constantly changing. Regional Representative refuses to come out to inspect the job. The sales representative now won't return my calls or text messages. It has now been two years and the job is still not complete.

First of all he customer service is terrible. I have called twice and because they did not find my number, she suggested that I may have not called. The third time the person for NO reason either hung up or we were disconnected. Why? I have not even gotten a call back, nor an apology for the rude approach and no follow up calls. This is even before even officially doing business with Hansons. I will pass on working with Hansons. Not worth the effort.

We ordered a roof from Hansons on Aug. 18th, 2018. It was finally installed on 10-24-18. The supplies sat in our yard uncovered for at least a week. Thankfully it didn't rain a ton. Was supposed to be installed on 10-22-18 - they called and said the weekend install wasn't complete they'd be there 10-23-18. Well, nobody showed up on 10-23 - no phone call. Supposedly we will get $100 off (won't hold my breath). 10-24-18 we had a crew of guys who couldn't even speak English. Doubt these were Hanson employees. Didn't let us read any paperwork. Asked if they put any new wood down (2 different people) both said "no". So the next day we get a call from May saying they put down 18 sheets of wood and it would be an extra $960. Slight discrepancy there. Not paying any money until this is straightened out. Left two messages for May on Thursday evening and got no phone call back on Friday. I texted our salesman Louis and he said he would check on this. He had no information about new wood. Wonder how our new window install will go. Ordered Sept. 19th. How long will it be?

Got attic insulation installed no problems am satisfied with service that was done

Had new windows installed on 8/23/18. Had their service dept.out 9/7/18 to look at 3 bad windows and bad caulk job on another window. Call them on 9/24 and was told the parts are not here yet. Was told we dont keep window parts on hand and it may take as long as it took to order windows to get parts ( 6 weeks). Service person Brittany was just plain rude and seemed to care less. Hanson now seems to have my money but not willing to service windows in a timely manner.

We had our siding replaced and the crew did an awesome job! Customer service was a pleasure to work with.