HANSONSReviews of hansons.com

I hope to be able to change this review but as of today 7/14/26 we are really frustrated with zero customer service and looking at a possibly defective garage roof after only 22 months! 3 phone calls, 2 service requests submitted, and of those 3 phone calls 2 were to voice mails. Might be time for some investigation into Hanson's because there are way too many of these complaints. Horrid service. Here is my edit: Received several calls from Hanson's CS and a young man was out within 2 weeks. Turns out the roof was fine and he even offered to come back out in 2 years to make certain everything was still perfect. So, at least 4 stars but wish they would have responded faster and communicated better up front....

NOTE: SEE POSITIVE UPDATE AT BOTTOM! So I hired 1-800-Hansons to do trim on my house to cover all exposed wood. I wasn’t aware that the company is no longer owned by Brian Elias. He sold this company to private equity a few years back. As you will see I don’t think the new owners are as interested in having satisfied customers. Anyway approximately 2 years ago a crew showed up to do the work and I could tell almost immediately that they didn’t know what they were doing and that the job wasn’t looking good. The trim was really wavy. So halfway thru the job we had Hansons out to look and they agreed. So they had the first crew remove everything and sent another crew out. We were very happy they agreed to do this because the trim was looking awful! Next they sent a much more experienced and professional crew and we really liked them. They seemed to do great work. Aesthetically it looked very professional. However approximately 7-8 months later some trim fell off the house. One of reasons I had chosen Hansons was because the salesman told me the warranty was the best in the business…and as with any work I understand there can be nails that are missed or that come out for whatever reason. So i called for repairs and initially they told me it would cost $99 to come and inspect it. After some arguing about the fee it seemed to me they agreed to waive it and come out anyway. The workers did in fact come out and repaired everything and we were happy. But just last week (about a year after the first incident with trim falling off) more pieces of trim have fallen off the house….keep in mind we didn’t have a wind storm or anything…just pieces of trim falling off the house. So I called to get it repaired again and they told me they can’t schedule it because i never paid the $99 from the situation that occurred shortly after install. Keep in mind my salesman assured me over and over that the warranty included everything…parts and service with no extra charges. I know it’s “only $99” but it’s the principle of the matter. I was assured this warranty covered everything. Not to mention it’s incredibly disappointing in roughly 2 years time to have two situations where trim just falls off the house. This last time we were very lucky the trim didn’t hit my wife who was turning on the hose when a big section of trim fell down right next to her landing maybe 3 feet away. Now it wouldn’t have been like bricks falling on her head because trim is lightweight. But it absolutely could have cut her as it has sharp edges…so naturally it was kind of scary for us. The most disappointing part is our family has hired 800 Hansons for various jobs over the years. We even used them on our cottage up north to do all the siding and trim. Up until now hadn’t had any issues. The crew we had out seemed good too. We were happy with the work initially. But to try to pry an extra $99 out of us when clearly this is covered by the warranty is exceedingly disappointing. The customer service reps seem to have almost zero interest in making you happy. They just kept repeating that we owe them $99. I don’t recall ever getting a bill for this either and to be honest I view this as a money grab. I also find it shocking in such a competitive business to risk poor feedback over an amount that certainly won’t make or break 1-800-Hansons. I also feel with everything we’ve went thru with this job from first having a poor crew who installed 1/2 the job…then had to take it all down….to having the second crew and now having issues with falling trim every summer since we got the work done….the last thing an honest company would be doing is a $99 money grab. Live and learn. UPDATE: Very pleased to report Hansons is coming out to do the minor repair and says I won’t be charged. It seems the issue was more with the call center who maybe wasn’t authorized to waive a charge. Anyway i talked to one of their managers Jason who said i wouldn’t be charged and said I would be getting a call from the service manager….which indeed I did just minutes after talking with Jason. Both Jason and Amanda were true professionals and very helpful. Hey as i said above Ive used 1800 Hansons several times over the years and had never had anything but a very positive experience. Certainly the repeat business alone confirms Ive always been satisfied. So I’m willing to say this was a one-off that appears to be headed for a good resolution. Therefore I am changing my rating from above. I do understand that any home improvement project can have issues here and there. That’s to be expected….all you can ask for is that when things come up will the company step up and stand behind their work and live up to their guarantee without trying to ding you for extra $$. I’m relieved to say 1-800-Hansons is still living up to their good reputation even if it took an extra minute to get there.

My roof was replaced a couple of weeks ago. Most of the work was good, but when I spoke with one of Hanson's representative about a concern, I was dismissed. A couple of threats later, Dan was sent out to make a token repair. He reviewed the workmanship and determined there was more to do than he was led to believe. He assured me that he'd be back to make the repairs the next day. Hanson's Marilyn called to confirm the conversation I had with Dan. The next day, Dan and the original crew showed up early. Dan took the opportunity to make this a learning experience. Repairs were made quickly. Marilyn made a follow up call to ensure I was pleased. Thank you to both Marilyn and Dan.

The presentation went well, I was pleased with the representative. He was informative and friendly. Until I decline to sign right away and do free advertising. I explained when I setup the appt, this was a project for early next year. Over prices and window education was great.

Thank you Shantae for making what seemed wrong, right. I so appreciate your willingness to listen and rectify the situation. You're an Angel.

They offer a great product and the installers are good people! One small measuring problem, which has more to do with the home construction not being square or the door wall being warped.

I had a pleasant buying experience with Hanson's. There was no pressure to buy, and the salesman seemed to know his stuff. The installers were on time and did a great job of getting in and getting out with little to no fuss at all. I could feel the difference in my home, immediately! I would give them five stars, but I have only had my windows for a few months, so that's the pessimist in me..

They were very prompt and did a great job on roof and did an excellent cleanup afterward.