HANSONSReviews of hansons.com

BEWARE!!! Worst customer service I have ever had!!! Signed a contract with them (after 4 hours of time with salesman and him calling his manager and pressuring us) and almost 30 days later they canceled us because they said they could not do our roof for the price we signed for. They wanted to add another $2000.00 to an already HIGH price to do the job. NO THANK YOU!!!

Company sucks salesman is a liar roof leaks in 3 spots never did before now it leaking do yourself a favor and do not use this company they will rip u off I wish I never hired them I should of just done it myself gutters all dented my outside cameras were cut garbage everywhere even in yard next door the crew argued all day cursing in front of my 4 year old real professionals there do not use this company!!!!!!!!!!

The Grand Rapids (MI) repairman, Talon, arrived on time and was very personable. He listened to my concern, looked at the area inside and outside my home, and then went up on my roof. He explained to me what he was looking for and what he was seeing. He took pictures to show me when he got down. He clearly explained the source of my leak problem and what his corrective steps would be. He quickly repaired the issue and took pictures to show me of the repairs. He arrived, fixed the problem, and left in only 20-30 minutes. The only negative part of the whole process was that I had to wait almost 2 weeks for a repairman to be able to come out. Fortunately, nothing happened during the delay time. Hanson's kept to their word of repairing anything that went wrong!

Worst Customer Service I think I’ve ever experienced. I only had my patio doors installed two weeks and I needed Service Already and I received a voicemail on 1 April asking me to call to schedule an appointment. I immediately called and received the agent’s voicemail.. I called her everyday that weekTue-Fri throughout the day, always receiving her voicemail. I left several messages asking for a call back, No Response. I sent several emails to the ServiceManager@Hansons email address.. no response.. finally last Friday I just started dialing extensions until a real person answered (versus their Voicemail). Today I spoke to my project manger, she transferred me to the Service Department where I was told that they were just informed that the ServiceManager email address was updated so the Service Manager wasn’t receiving any emails. My windows were just installed on March 21st and I already have an issue, and my Salesman told me if I had “Any” issues After Installation to just contact the Service Department, which was obviously just a Sales Pitch. I called and left a voicemail with Brian Elias (Company President) two weeks ago and also sent him an email describing my poor experience with their Service Department and have yet to hear from anything from him. For a company that promotes a Referral System, they Must be kidding! I’ve had more than one neighbor ask what I think of my windows and of Hanson’s and I’m eager to tell them about the lack of Service after the Sale. Hanson’s is Definitely NOT a company that I would recommend. The Product seems good and the installers were Great, but the Service Department is Non Existent. I recently called the Service Department back, and I reached the Agent who I had left the Voicemails with. I asked her why she Never bothered to call me back though I had left her over five voicemails? Her only reply was “I’ve been busy”. I emailed their Customer Relations Manager last week and explained what the Agent said to me and just like their company President, I haven’t heard Anything... I’m Not sure how this place stays in business... I would try Jack’s or WallSide Windows.

We had there windows and gutters with guards at our old house and loved them. We had them install windows at our new house. With 7 cracked windows and I've complained about them not insulating and leaks since they were installed . Now that its cold we can feel it coming through the windows.The only thing they have fixed are the cracked windows. I will never do Business with them again for anything.

Very disappointed in your service department. I have a sliding glass door screen that I need repaired. So I called to find out what I needed to do to get it repaired. I was told I had to take it to one of your service offices. So I found out the Ann Arbor store was the closes. ( a half hour away ) So I got on line an got directions and business hours. This morning I called to make sure that they were open and it was the correct place to go. Both were confirmed by your operator. So I drive the half hour only to find the doors LOCKED and vehicles in the parking lot. So once again I call only to find out that the office decided to close at noon today. If this is how you run your service department. I will never purchase another product from you. And I will be putting this ALL over social media.

This is our second time hiring Hanson’s. For both experiences, the sales person was helpful and nice. The installers for the first experience were also friendly and good, with the exception of finding cigarette butts all over our yard after. Today we had an installation of five additional windows beyond the several we had done a couple springs ago. We were not aware blinds needed to be removed and all objects moved three feet from windows prior to the crew’s arrival. One of the installers stated we were told when we scheduled, but my husband was not given this info whatsoever over the phone during scheduling. I was asked to move all items near the windows and remove the blinds. I said I can move all the furniture, as well as the saws and heavy items in the garage, but have no idea how to remove blinds. The two windows in the garage have no blinds so I told him they could maybe do those and I’d reschedule the other three windows, to which he responded “we’re already here so figure it out”, referring to me removing the blinds. As I was filling out the paperwork prior to the job starting, I didn’t know what some of the questions meant. I asked what the questions meant and was told by this same installer, “it’s not important, just pick an answer” multiple times. I literally had no idea what I was answering so was basically guessing- even though I asked for help several times, I wasn’t given any. He seemed very rushed for me to sign and be done with the paperwork. I’m beyond disappointed with being treated this way, especially after the thousands we’ve spent with this company on windows. I was made to feel like a niusance within my own home and awful for asking questions, not to mention horribly stressed because I had no idea how to remove blinds. I was wracking my brain trying to think of who I know that could arrive the fastest to do this for me. I also pulled heavy saws and equipment away from the windows of my garage in the freezing cold with no coat and no shoes as fast as I could because he seemed so rushed to get the job done. After submitting a review on the website, the vp called and stated they were sorry but stood by the fact that things need to be moved. I understand the value in needing things moved out of the way, but as a company, you can’t stand by ideas you never share with your client in the first place. We were never told how to prepare for their arrival! Even if they had told us, there is still no reason for them to treat me the way they did today. I’ve never in my life been treated so poorly by any company I’ve hired to do work for me and I’m incredibly disappointed. I can not recommend Hanson’s whatsoever. This experience showed they do not own up to their mistakes, nor do they care how their employees treat people. Buyer beware.

My experience with the pushy sales person James Hoffer was enough to cause me to write this complaint. I felt that this man did not listen to ANYTHING I said and therefore was PRESURED into divulging information so he could complete his sale. This happened approximately two hours ago and I have already canceled my order and demanded I NOT be contacted. Horrible experience I wouldn’t call this company for anything!!!!!!!