HANSONSReviews of hansons.com

When I purchased the windows I was told they could be installed on a Saturday. When the windows came in that all changed no installs on Saturday. Then they had to come out 3 times before I was somewhat satisfied with the windows. Until I signed off on the financing they called me about 20 times a day even after I explained that I CANNOT be reached at work. They also proceeded to call my MOTHER as if she could do something about it. Never received my tablet as promised either.

The installation was terrible. You find out just what their guarantee means when you spend several days frantically calling the company, trying to get them to come back and fix what the installers screwed up, and everyone ignores you. I wish there was a way for me to attach the pictures I took, showing just how awful my oak trim looked after they left 23 nails sticking out of it. No one wants to pay that kind of money for work that looks like a 7-year-old did it. Don't let it happen to you.

I would give no stars if I could! We had a sliding door installed. Our installer said word for word. "We will replace it no matter what. You could take an hammer to it right in front of me and we would replace it, no cost to you ." Fast forward lass than 3 years. We have paid it off. We had a house fire in September. Well an axe was used to get in the back door. Our installer told us they would only cover the deductible! He claimed he told us that. Dont use this company. The point we were sold on was a lie. Not to mention the installer was obviously on something.

I ordered their windows. A guy came and measured my windows about 6 weeks before they would come in to install. Install day came(which I was told they would all be installed in one day. which I had taken the day off). The installer looked at my windows, walked back to his truck and then I could tell he was upset. The guy who came and measured my windows had measured them wrong(according to the installer, this was not the first time he measured wrong. He had done it many times before). He called his boss and told him what was going on. He had to re size my window openings to make the windows to fit. It ended up taking 4 days to install the windows. I had to take 3 more days off. I asked them to take some money off the price of the windows for me losing wages for those 3 days and was told they would not do that. Update: 5-6 yrs later. 2 of the windows, the seals had failed and aloud moisture in between the window panes(I bought the higher end just below commercial grade, which are supposed to be guaranteed for life). I have called several times to have them fix or replace the windows. Their complaint line only gets you to a voicemail system. They have never called me back. I tried calling the sales line and just get put on hold and no one comes back on. I WOULD NEVER RECOMMEND THEIR SERVICES!

Worst experience ever. Have been lied to from the very beginning of the process. We were told that they pay for and cover all permits. We were told that the price of the permits is included in our quote. Not true. Now they want $110 to pay for the permits. When we were first quoted back in September we were told it would $96/month. Now we find out it's going to be $129/month instead. Were also supposed to get free tablet. Again that was in September. Here it is now December. We still don't have the tablet or a damn roof. If my girlfriend hadn't already paid for the permit without me knowing I would sure find another service. I do know that when it's time for my windows and siding it sure won't be Hansons. I WILL PERSONALLY NEVER RECOMMEND OR USE THEM AGAIN. Worst company I have ever dealt with. They shouldn't even be in business.

Absolute worst experience I have ever dealt with. Hired in May, put roof on in July, and never came back to install siding. No phone calls from them. No emails from them. I had to call to get the excuses and believe me there was no shortage of excuses. Marv Glazer is VP of customer relations. He has absolutely no people skills. Is very rude. And has no regard for customer satisfaction. Stay away from this company. As far away as you can. They are more expensive than their competitors. The sales rep lie like an old dirty rug. No organization. No customer service skills. Keep your cheap tablet.... the stress that you've caused myself and my family isn't worth it.

Great experience from start to finish. Salesman showed up on time and spent as much time as needed to answer our questions about new windows...he did not try to up-sell the product. He sold us a good quality window that fit our needs and budget. Installers (May Construction) showed up yesterday on time and started working right away...great crew....clean, professional, and courteous. Had our windows installed in one day. When finished they answered any questions and really went above and beyond what we expected! Cleaned their work area, replaced lawn ornaments and left with no evidence they were even here. Windows are great...can already tell the difference with the cold and wind outside. The whole Hansons team really exceeded our expectations with follow up phone calls to ensure our satisfaction...we couldn't be more pleased and will definitely be contacting again for any future work. Thanks again for a great experience.

I had windows installed in June and here are the list of problems that occurred… 1) Subcontracted workers who looked like teenagers walking around with no shirts, no covering over their shoes in my house and blasting loud music INSIDE MY HOUSE. 2) They left broken glass and screws in the plants outside my windows. 3) They left a hole in one of the window screens 4) Tried calling Hansons numerous times and no one would help. 5) One month later kept hearing loud popping sound from a window. Days later it popped open on its own and wouldn’t shut. Someone did come out three days later. He fixed the hole, but only was able to close the open window and warned me not to open it because a “balancer” needed to be ordered. He said it’d take 6 weeks. It’s been months… 6) Been calling them since September. Talked to so many people who only tried to pacify me to shut me up. It didn’t work. 7) Day before Thanksgiving we had a big storm. Discovered water pouring into my bedroom from the window. Called Hansons and the lady said she’d put me in the schedule for the following Monday. Guess what? No one showed up. 8) Called again and dealt with the most rude people. The worst of all of them was the general manager. Who kept cutting me off and purposely eating in my ear. 9) Thankfully I’ve took pictures and videos of everything that has gone wrong. I’m considering pursuing legal action. BONUS: During the initial consultation the salesman bragged on how rich the CEO of Hansons was and how he takes many of his employees on these “lavish vacations.” So thanks Hansons…while you all are off on these “lavish” vacations some of your customers are here just waiting for you all to do your jobs. If you still decide to go with this company I WARN you to document any and everything that goes wrong!!