HANSONSReviews of hansons.com

1.5 years after our purchase and we are still not finished. We have had over 8 install or inspection visits that have cost us days off of work, whole Saturdays trapped in our home, and countless phone calls, emails, and voicemails. They have failed to show up, cancelled on days we have made plans around them, and had rude people in their schedule department. We have had in increase in the cost of our heating bills during a warmer winter, and that is not even counting the days that the door and windows have been just big holes in the walls. Customer service has been saying they are sorry for the whole ordeal, but no one has said let us make it up to you ever. Their efforts have been to just keep us stringing along until we are so exhausted, frustrated, angry, and tired that we give up and just accept such monstrous treatment as a fulfillment of the original "no hassle installation of windows and doors right the first time!" It would take a huge amount of alcohol to blur the promises of their salesman with how my family has suffered. At what point do we sue for damages? We are just about there.

Like many people, same experience, roof keeps leaking. they send people who they say fixed the issue but only keep caulking. 4th time roof is leak in 3 years, in the same spot. Last year we changed drywall, repainted everywhere, problem is back. Litigation is the only solution at the point. We contacted our lawyer since no repair is actually done and they do not take people seriously. They pretend they take pictures and make reports, but it is going nowhere.

I'm having difficulties with this company and might seek a litigation lawyer. Paid 17,500 cash for a roof that is now on its 7th leak and they cannot still get it right. They were supposed to send a manager to view my ceiling which this leak has damaged and we are still waiting. This last time the roofer that was sent said they gave him the wrong shingles so he put those up and has yet to return to fix any of the ridges he said he would fix. They keep putting silicone instead of just fixing the piece. What happened to Hansen's so called no leak guarentee .

Review #3: The 2 windows that needed to be replaced were ordered, shipped, and delivered within 3 weeks which was a little under the timeframe quoted. One window was installed in less than 10 minutes! The other window, however, was ordered wrong. Half of the blame is mine. I notified Hanson's it was window #3 for the kitchen. However, the kitchen window is #4. I apologize to Hanson's for my error. I hate when I make dumb errors. Our bathroom is window #3 and that is the window the installer brought which wasn't needed. Hanson's did say they would take the other half of the blame since they should have caught the discrepancy and called to ask if it was #3 bathroom or #4 kitchen. Our kitchen window is now reordered. Therefore, I still give Hanson's 4 STARS. Hopefully in 1 month I'll be able to upgrade my rating to 5 stars. Review #2: Still 4 Stars! Our windows were installed last Thursday. Keith and Shawn of Terry Lee #3 crew arrived on time and finished on time the same day! They were friendly and courteous. Out of 8 windows installed, we discovered a scratch on 1 and a break on another. Didn't see it til 1 day later when we were taking off the stickers. We took pictures over the weekend and sent them to customer service. Today 2 new windows are on order! Cheyenne is very friendly and helpful. So far, our 1-1800 Hanson's experience has been very good. One more step to get the 2 new windows installed and the rating will be upgraded from 4 to 5! I'll let everyone know. Review #1 I read a lot of reviews that said people are still waiting for their $100 referral and/or their free gift. Within 1 week of us ordering windows my brother got his $100 referral thank you. Within 1 month and 5 days we got our free tablet! Our windows are supposed to be installed in approximately 4 weeks. I'll let everyone know how it goes!

This has been the WORST company we have ever worked with. The roofers pulled apart the exhaust hose in our attic which ended up venting into our attic. This caused moisture to leak into our bathroom and a quarter of the ceiling is black mold. We also could have gotten sick or worse!! Then they vented our roof in the front of the house instead of the back of the house. They nailed the trim on the outside edge so we saw the nails from the outside. When I came home from work, the roofers were all drinking on the roof!! Hansen never scheduled a dumpster, so when they tore off the old roof, all the nails went into the yard and the scratched the siding all the way around the house with the old shingles.They put up gutters and they are bent and in the wrong spot. Now they are asking for payment and trying to charge us interest. They NEVER return phone calls. Now the finance company is calling. I would NEVER, EVER use Hansen again. We have been dealing with this for several months and they will not take care of anything. DO NOT USE HANSEN!!!

Called for an estimate they was supposed to come at 5 came much earlier without calling. I was refused an estimate the guy clearly had an issue with me. He said I had to be the owner I told him that I was he refused to do anything for me. If I could give no stars I would. He did measure my windows according to my spouse but refused to give me the estimate. He wanted the deed to the home. An estimate is just that so why was I refused. Totally wasted my time. He claimed that by law I had to show him proof of ownership for a free estimate. I’d rather be in a home without windows and doors than to call them back. Thanks but no thanks Hanson’s. Then to top it off Hanson’s reported my review because they disliked my opinion and my review. Why not contact the customer directly to find out what the issues are? Why try to have my opinion removed? At the end of the day if you don’t deserve 5 stars nobody should give it. So again thanks but no thanks. Beyond that Hanson’s you don’t know what beyond that I went through in dealing with your useless contractor. You have a whole website of negative feedback from customers one more shouldn’t hurt your feelings.

Do NOT give this company your personal information, phone number, email etc, they will harass you long after you have told them you do not want to business with them. They will continue to harass you via telephone calls, text messages and emails. Plus they will waste your time. Our estimator arrived late, we walked him around our property and told him our priorities (to get our house ready for sale), then he measured and came in and sat at our kitchen table for 25 minutes while he put his quote together. The whole process took an hour and a half of our time. He did not listen to one thing we said then gave us 3 ridiculously high quotes. We asked him to break the quotes down for us (ie gutters vs siding) and he wrote down our email address on the quote that he left on our table and he never followed up although it is obvious that they have my information. I have been receiving phone calls, texts and emails asking me if I would give them another chance to have a manager come out to give us a better quote (which they claimed would only take 45 minute) I have repeatedly said NO to this. I finally filled out their survey yesterday because I was tired of getting their text messages/emails asking me to do so and I specifically asked several times for them to stop contacting me. The manager called me last night. They spend too much time talking about how proud they are of their company warranty and don't listen to your needs or concerns at all. Stay Away. I wasn't going to review them but after last night's phone call I've had enough. I'm not sure if it was a coincidence or not but 23 minutes after I posted this review I got a phone call from one of Hanson's VPs apologizing and assuring me that with my permission they will remove our contact information from their system. I hope they mean it, time will tell.

On Sept 04, 2019 we had a est. And bought 7 windows from Hanson. Made a appointment to be have a measurement done. The day of the measurement. No one showed up at all. I called and talked to William in Saginaw Mi. About this issue. William told me that the person did came to measure my windows. William told me he had pictures of my address and mail box. Stating that I was the one not here. He Basically called me a liar. I was so angry. I wanted my deposit back. I then called a number and talked to the office manager. She looked and there where "no" pictures.