HANSONSReviews of hansons.com

I had 4 windows replaced in 2013. Since then the window seals have failed 3 times. The previous 2 failures, I had to fight for repair of the issues and finally did get them done. This failure of the seals, the representative came out and stated it would take 6-8 weeks for replacement sashes. That was in July. I did email in October and was given the name and number of the person to contact, which I did. She told me that we could set a date for replacement. No date was set, I have emailed at least 5 times and called and left several messages for her with no reply or contact. It is now December. Their windows are terrible, they have leaked air, will not stay open in the summer and had to be propped. I got the triple pane to help with sound proofing. The worked for about a year then every sound outside, sounds like it is just outside the windows. The windows were advertised to keep the heat and cold out. They did for about a year then failed. I don't believe the windows are of good quality and Hansons service is terrible. I put in a bad review before when problems began to occur. I was contacted by phone by a man representing Hansons He was rude and told me that people like myself complain about everything. I advised him that my reviews are generally honest and I try to be positive. PLEASE be aware of Hansons practices as my experiences with them have not been good. One day after this review posted I received a call from the representative. He was very nice and had followed up on my complaint. I was assured the last window sash/ part was still on order and I would receive a call or notification when everything was ready to install. I am greatly appreciative to know that hopefully soon my windows will be fixed.

Bad communication. Rude and sketchy/creepy looking agents visiting home. Should have read other reviews and stayed away as others said. Thinking of having a home security system now.

DO NOT USE! Service sucks and communication. Can not get my windows serviced two window will not lock the other one has plastic broken off on it. Only 7 month old.

It took months before they finally started the roof and gutters as the cold weather started. We never knew when or if they were coming. They would never answer their phones. One of their employees ran around in his van all the time to smoke dope. They believe they are finished now but we keep calling as some of the shingles are curled and they quoted one amount but used some of the original gutters and did not put all of them up that we are charged for. We keep calling yet they never answer to get things fixed but they are happy to send out threatening letters instead of doing things right.

Had a roof put on 4 to 5 years ago. I have called them 3 times to fix the leak they shoot some call on it and say it’s fixed. I am almost thankful I didn’t have my 1000. Dollar deductible to get the inside fixed because it leaks every time it rains. They have sent a nice young man out his name was Bryan, my roof is a complete tear off now and needs new decking. That was over a month ago. I have left several messages not one person will call me back. I now have 3 rooms that have spots on the ceiling. I wish I could post pictures. It breaks my heart. Sharon and James Cooper

We contacted hansons in june..our roof was completed a few weeks later..however, they have yet to return to complete the siding & gutters. The roofers took off what gutters i had leaving our home vulnerable to squirrels & raccoons. The existing siding was also torn off in places causing our home to be extremely cold noe that its November..so for almost 6months, we have waited for the completion of the work. No calls just a routine email..totally unsatisfying..

Getting our siding installed by Hanson’s was a huge mess. The siding is great but they sent a roofing company to install my siding. The project took longer then expected with a job that was not pretty to look at. There were screws used everywhere, the edges did not match. They used a lot of white caulking to cover edges . It was not a finished project that we had expected. After 4 months of calling, leaving messages with no attempt from them to fix the problem we finally called our salesman and he had a manager call us. They sent someone who knew what they were doing out and finally finished the job correctly. During the initially installation the installers killed my lawn in several places . I left my driveway open for them to work from but they chose my lawn. The left cans, candy wrappers and half eaten water melon lying in my bushes and instead of asking us to scoop up after my dog they covered it with dirt from my garden. If you purchase siding from Hanson’s find your own installers !!!

Had them come out for new gutters and gutter guards. They leak really bad and not sloped properly . Had 3 screws in my tires . Called them several times and they will not return my call or my wife’s call . Absolutely horrible!!!!! I wish I would have seen these reviews before I had them do the job . Do not ever get these guys to do anything . Plus we have a lifetime warranty so we can’t even get someone to repair this or it voids the warranty !!