Hammacher SchlemmerReviews of hammacher.com

The Indoor Air Propelled Bowling Game. They sent incorrect item. They ruined a Christmas gift. I returned it literally last year and they still won't refund, and have not said sorry.

Writing this review while I wait on hold to speak to YET ANOTHER Hammacher Schlemmer customer service representative. I placed on order for a monogrammed turkish robe on Dec. 14, 2020. I was assured by the site that this was enough time time to receive the robe for Christmas. 4 days before Christmas I called to check the status and was told it would be on my doorstep by 9pm christmas eve. It wasn't. Called the following Mon and was told it was on the shipping dock ready to be loaded and delivered. Called again a week later and was told that it had just been "picked" for monogramming. When asked why I had been told that it was ready for delivery the week before I was told that the robe "is delivered" from a different company, THEN sent to the monogrammer and THEN would be shipped to me as soon as it had been monogrammed -but they could not tell me how long that would be. Called 5 days later to check the status of monogramming and was told they would have the monogrammer send me an email. 2 days later I received an email from HS stating that they could not proceed with the order because my credit card had been denied. Called the customer service number provided to question this ( I suspected it was just another stalling technique) as it was the same credit card I have been using without issue everyday. I asked to have the status of my robe checked first and was told that the robe manufacturer was backed up and the robes were scheduled to be shipped within the next 24 hours to the monogrammers. There was no way for HS to tell me when I could expect to actually receive the product but that I would need to provide them with a new credit card in order to keep the order moving. I asked the customer service rep to remind me which card I had originally provided and confirmed that it is indeed the same card I use on a daily basis with no issues. I told her I had had enough of their dishonesty and I wanted to cancel the order all together. I also stated that I wanted an email confirming the cancellation. I was put on hold for a few minutes and then told that they would put in "a request" for cancellation and I would receive an email "confirming the request." I suspect this does not mean my time dealing with HS is over. I am imagining that I will be receiving an email telling me that a personalized product cannot be returned or cancelled even though the customer service rep stated that the monogrammer has not even received the robes to begin monogramming the orders. I will be checking my credit card statements to make sure as I do not trust this company any longer. Such a disappointment! I wish I had seen the other reviews before ordering from HS but I have ordered products from them in the past and had no issues. It seems they have really gone downhill! I would not be surprised to see this company close down. I will provide an update if this goes any further.

I wouldn't even give these guys any stars if I could. My story is the exact same as everyone else here. Ordered a truck for my little guy and they ended up sending me a bookshelf, so as soon and I got it I called and told them I received the wrong item well the lady on the phone said they'd be getting me the correct one and to leave the bookshelf on my deck and someone would come pick it up. Well three weeks later and a week before Xmas the things still sitting there. I called back they said oh your in Canada we don't do pickups there so you gotta drop it off. We'll the lady the first time I called asked me for my address how daft are you. To boot now the truck for my son is discountined and they have no more so I had to reorder from another retailer. Sent the bookshelf back and got the refund for the truck but not the shipping. They are a complete scam. I am super frustrated with this joke of a company.

This is a very dishonest company. My total purchases were right around $1900. They have already charged me over $2500 and not all my merchandise has been delivered. They gave me some lame excuse that they "put a hold" on your account until the merchandise is shipped, absolutely false! Don't ever buy anything from this company!

I have never written a review until now! I wish I could give them zero stars! By far the worst and shadiest company on the planet! I bought a table top tree. It took a month to get it and it was shattered. They no longer carry this item and were going to let me return it but I had to pay for the shipping (how ridiculous)!! I finally got them to refund the shipping. When I called to find out where my refund was (2 weeks later) they said they would request a refund. If I had not called to get it they would not have refunded it! Totally shady! What a horrible company!!! DO NOT EVER BUY ANYTHING FROM THEM!!!!

We purchased the bed pillow lounger, knee pillow, & shoulder brace. All were returned as they were not effective, not helpful & requested a refund. Cost was Over $440, returned 11/30/20, they received items by 12/7/20 & 12/14/20 confirmed by fed ex. 1st phone call to customer service: "they would waive shipping return fee." Email to me: they "are processing refund 12/28/20. 1/6/21: I call (Jessica)& email, I want refund. 1/7/21: they email (Cheyenne), ask for tracking info, "pkgs not processed." 1/8/21: they email (Maiva) says 3 gift certificates were sent email to me 12/28/20. no they weren't. I want a refund. very poor service. We have spent much $ w/ this company & these were our 1st returns. Wish I had seen this website reviews sooner.

Placed an order on Dec 19 for an item that was in stock and available to be shipped immediately on their website, and it did not ship until January 5. Asked customer service for a refund before it shipped and they denied it.

DO NOT ORDER FROM THIS COMPANY I ordered a turkish bathrobe as a Xmas present for my husband. That was on November 9, 2020. As of January 5, 2021, I still have not received it. They tracked the package to the US/Canada border on December 7, 2020 and have no idea what courier service picked it up or where it has been for the last month. I have no idea when or if I will receive the package and by the way, the charge went through on my credit card on December 4, 2020. They can't help at customer service. I keep receiving emails to rate the purchase. I commented that I was still waiting to receive the purchase therefore, unable to rate it. They responded by saying they could not post my comment since it was not about the bathrobe. I think it's all about the bathrobe making it's way to me on foot !! UPDATE ON Januray 20, 2021 - they have declared the turkish robe missing. They have no idea where it went after it crossed the border. They have refunded part of the amount and NOT the shipping and border cost. I am missing 30US dollars. I argued with them that since I did not receive the item, why should I pay for shipping and border ? I paid 30US dollars for my experience with this awful company. Never again.