Halo CollarReviews of halocollar.com

I bought a collar in April of last year work fine the first new months then it would take forever for the app to connect to the collar via GPS. The app is extremely slow to open and actually work. The collar mustve been desgined for indoor dogs because they dont hold up to the outdoors at all. The app says feedback could not be confirmed even though was sending feedback. The collar batteries would die within 12 hours. They did send us a replacement after about 8 or 9 months due to a "software issue" that collar only last 2 months and Halo said its not covered under warranty. Just absolute junk. Ive had 2 replacement collars and both have only lasted 2-3 months. To some things up the collars have been nothing but problems and headaches with the dogs running away because the collar stopped working and turned off midday.

After only a couple months I had an alert the collar self test found an issue and needed replaced. Took 4 weeks to get a replacement. Once the replacement came in it was also bad and needed replaced. Which the replacements are refurbished units. I could have just paid for a refurbished unit to begin with and saved money. So here we are almost 4 weeks later with no second replacement. So it’s been almost 2 months waiting on a working replacement. Aside from that, even before the unit had an issue it was hit or miss weather it tracked her. She was constantly out of boundary for a period of time before it would even pick her up. This has been the worst purchase I’ve made. They offered me a $25 credit to use, which I have paid for a year subscription already so it was useless. But then a couple weeks ago they charged my card for $38? For what? Who knows. The app nor the website will show you previous charges aside from the original order. Santa’s away and just buy a spot on system. I went with Halo because I liked the collar wasn’t as bulky as the spot on and the color options. That was a mistake.

Collar tracks very well. I have 2 collars. One for each of my vizslas. Still doing recall training but all is going great so far!

This was the biggest waste of money I've ever spent. I was told about halo collars after moving from a fenced 2 acres to a 7 acre unfenced property. My 4 large elderly dogs, having always been fenced needed some boundaries and I figured the cost of these collars was worth it, being we either buy these or fully fence our property. Spent almost $2000 on 3 collars. Then find out on arrival that in order to use the collars, I need to spend another $145 on a yearly subscription. Mind you, that's just for the bare minimum package for the collars to work. Then you have to go through their training videos for each dog to unlock the collars (again, paid all this money and still can use them for what they're for). Having just moved and having 7 animals and 2 kids it took me some time. So for the first few months I didn't even get to try them. Only used them to see where they were. Finally get time to try the training, and one of the speakers barely plays any sound but it's passed the 90 day return... Then 1 year later my subscription renewed for $40 more than previously with no warning (now$185+). 1 month later, my ESA dog passes away from bone cancer. Ask them to refund the subscription for the collar as it's only been 1 month and I obviously won't be using it and they say nope, we don't refund subscriptions. This company is very clearly here for 1 thing. And it is not customer service or pets. I should've saved this money and my nerves and paid for a fence. I will never recommend this company.

Symantha was super helpful with our collars and getting the warranty replacement in the works.

Bought 2 Halo Colars on Jan 6, 2025. First few weeks of use. No issues. A few days ago I noticed one collar was not lasting as long as the other to the tune of 8 hours. I contacted them through the DogPark assistance and was led to believe it might be one of the chargers. During the video chat they had me power the collar down and check firmware. Seemed a bit much. Then They will send me a new "accessory." Okay. Will try that when it comes and see if it resolves the problem. A day or two later, I notice my dog bypassed the fence boundary. I tested the collar and learned it was not providing vibration or static feedback. In addition, the app waa not showing the GPS location in the App. Contacted Halo again (2nd time in 5 days). This call was horrible. Lasted over 30 minutes. I had to take the prongs off and try the shorter set. This was done to test the static feedback. Why test that when the vibration feedback is not working and the app is not responding to the location. Then I had walk with the collar outside (paw logo facing the sky) to see if the app would respond. I already said it was not and as expected, it did not work. But this is the worst, I was told they need a video of the app not working on my phone. What! Then the video must be sent to them and since the file might be too big for emailing, set it up on a link. All this to send to Engineering. What! I was expecting a simple RMA to send my collar back for a replacement. It is obvious the collar that zi have is defective. But I was being optimistic because today, the other collar is now no longer responding to the app. Long story short is they do not seem to know all the ins and outs of their own product and are using the customer to thoroughly troubleshoot. As a customer, I paid for a thoroughly tested and finished product. If what I have received is not working, take these back. I am willing to try another set but not at the expense of haggling through video chats.

Samantha was very helpful with resolving my issue and providing me with the information on how I can access the link to order a replacement collar. She was very pleasant and professional during the call. It is always a great experience when contacting the dog park.

Samantha helped me with figuring out what was going wrong and that we would have to replace the collar for my dog, Chance. This is the second time I have had Samantha's help, she has always been knowledgeable about the collar(s) and has been very helpful.