Halo CollarReviews of halocollar.com

Symantha was awesome and very nice. Answered all my questions.

Customer service was amazing! Super helpful and easy to work with!

Symantha was very helpful, polite and professional. Thank you!

I wasn't sure if the Halo Collar was charging properly or not and what the flashing green, solid green and red lights on the collar meant. Symantha explained it to me and said if I was still having issues charging the collar to let Halo know so I could get more help.

Very good directions and very helpful and friendly.

Samantha was very kind and offered a great experience for customer service. Her communication felt genuine.

Samantha was fantastic and helped trouble shoot and walk me through the process. The only reason I gave 4/5 instead of 5 was we did not resolve the issue. Samantha did escalate this to engineering for me so more help to come. A bit disappointed that a product with this price tag is not functioning properly.

I absolutely love this collar. It has given me such peace of mind. When my dog reaches the virtual fence and gets an alert, she immediately stops and turns around. We live on 80 acres and I'm able to keep her where it's safe with the virtual fences. However, the customer service is lacking, to put it nicely. Over a week ago, while charging the collar (which must be done daily) malfunctions showed up in the diagnostic results. I received a notification on my app that the collar cannot be troubleshooted and will need to be replaced, all I needed to do was confirm my ship to address. Two more days passed and I heard nothing. I had received a shipping notification when I first ordered so I figured I might get one for the replacement. I reached out to support via email after several failed attempts to join the dog park. I asked when I would receive the replacement and explained this collar keeps my dog away from a busy road. I spent weeks training her and now that she has gotten used to it, it's not useable. After 24 hours (expect this also every time you email support, the quickest response I received was 6 hours) I received a response saying it would be 7-10 days on warranty issues. They are perfectly fine with letting you wait, they seemed to not be concerned my dog is without a collar for 9 days at this point, with no end in sight. They did not offer to expedite, credit my account for the subscription that I pay for but cannot use, nothing. I then asked if I could get a discount on a second collar since I need to have one for backup in case this happens again. I do not want my dog going this long without a collar. I was told there were no promotions at this time. So, I paid $600 for the collar, $9.99 for a subscription that I can't use because the collar malfunctioned, nothing that I or my dog did. I ended up buying another collar this morning, at full price, having to pay installments because it's so expensive, so that I can get a collar shipped to me ASAP because I do not want my dog going to the road and risking getting hit, all because I have no clue when they will ship the replacement. I'm not normally a review writer and certainly don't want to bash the product. The product I would give 4 stars to. I am so very pleased with the performance of the collar. I wish the battery lasted longer and the GPS was a bit more accurate. Because of having to charge it daily and the chance of it malfunctioning, I would absolutely recommend buying 2 at once, as expensive as it is. At least they will give you $25 off if you buy them together. It's just not worth getting your dog used to the collar and then having to be without one for an extended amount of time with no idea when the replacement will ship out. Love the collar, not impressed with the company for their lack of help or concern. I hope this helps anyone considering this collar.