Halo CollarReviews of halocollar.com

Order placed on 3/30, still in processing in the 16th. Multiple attempts to reach out regarding order with no response. After receiving no response regarding order, tried canceling order as I am concerned with customer service. Finally connected with Taijon who was professional, he stated he would escalate and apologized for inconvenience, he stated item was still in processing. Recieved email shortly after stating order could not be cancelled even though it is still in processing per return policy. Do not recommend based on customer care.

Warrantee work is USUALLY such a pain! Not today! Our collar was acting weird, then said the battery was dead (even tho' it had charged all night). As soon as I plugged it in, the app alerted me that something was very wrong. Following a short description of the problem, it stated that it was a warranty issue and "just click here" for next steps (Uggghhh... how annoying is this going to be???) I followed the instructions, and seconds later was offered the chance to connect via Zoom to someone in the dog park (I could choose to be on or off video). I clicked to continue with video on. Literally less than a minute later I was connected to Logan, who opened the call with a smile, was so kind and who empathized with the situation before explaining to me next simple steps it would take to accomplish the warrantee replacement. I was immediately put at ease. Prior to this, I was in the middle of a million things, so even though I'm technical enough to do it myself, his offer to handle all of the paperwork with me on the call, was a wonderful gesture and greatly appreciated!! Honestly, the entire process Halo has was one of the smoothest customer service experiences I have ever had (I'm not being dramatic. It REALLY was). Additionally, I'll mention that the fact that Logan was in a quiet room was fantastic. His speaking voice was clear and easy to understand, his mic worked great, and there was no background noise. Background noise on a troubleshooting call can make things so difficult for the customer. Oh, and at the beginning of the call, Logan didn't argue with me that something was wrong. I don't know what diagnostics he could see on his screen, but it was nice to not have to go through a million troubleshooting steps like rebooting, etc. which we'd already been doing anyway! Troubleshooting a situation at the end of a busy tech day was not what I was looking forward to ... but Halo's automated process and Logan's quick response was perfect. Thank you so much.

Service rep was fast and fixed my problem immediately! I was ready to return the collar thinking it wouldn’t work for us, and the rep knew exactly how to help. The collar works perfectly now and we love it!

I purchased the Halo Collar for my dog, hoping for peace of mind and added safety. What I got instead was stress, fear, and a complete waste of money. We used the collar one time and immediately had issues. The app showed that my dog had left the boundary, so I panicked and rushed home—only to find her calmly sitting on the front porch, well within the designated area. Despite being exactly where she was supposed to be, the collar was going off, making noise and shocking her. She was terrified. That was it—we never used it again. As if that wasn't bad enough, the billing nightmare began. I've been trying to cancel my account since June 15, 2024. My bank card has expired and even shows as expired on their website, yet somehow they are still charging me. I’m now having to go through my bank to dispute the charges. This company is either incredibly disorganized or purposefully shady. Between the faulty product and the predatory billing practices, this has been one of the worst customer service experiences I’ve ever had. Do not waste your money. Do not trust this product.

Bought 2 Halo Collar4 collars. gps was slightly off, had both dogs next to me but collars said one dog was in the back yard, that led to my dog getting shocked a few times in the middle of the night while asleep because the gps though he was across the street. Got in the habit of taking the collar off at night because i couldn't trust the collar. Then a few weeks later i get a notification that one collar has a malfunction and needs to be replaced while in the middle of pulling out of my driveway. Now i have to wait 2 weeks for the replacement and while im waiting the other collar gets a battery malfunction and needs to be replaced. 2 collars stopped working only 2 months after purchase. Im glad i was suspicious enough to test these before i went on my wilderness adventure, they didnt get wet or damaged in any way yet so i can only imagine how fast these collars would break on a simple hike or camping trip. If i didn't test these first there is a high chance that i would have lost one or both of my dogs putting my trust in Halo, very scary. Im returning both now and getting my $1200 back, ill probably have to cut my loss on the other $250 i spent on membership for the year but my dogs saftey is much more important, that's why im going back to Fi collar for 80% less. If you have $600 to spend on a collar and you don't care if the gps or fence works then it's is the collar for you but i can't afford that, and full 5g and wifi isn't enough to garantee your collar is connected. I only see good reviews on the site but I'll tell you now as a customer with an account, there's no option for you to review the product so i can only assume it's employee only reviews and that is a massive red flag for me

It was amazing that I was alerted to an issue before I noticed it and that Halo jumped in the correct it. Thank you.

She was helpful and the process was easy

Quick and direct.