Halo CollarReviews of halocollar.com

Monica was very helpful and I appreciate her help! She was nice, fast and very smart in helping me!

Monica was helpful in making sure my warranty replacement collar was order was submitted successfully! She promised to follow up and send me tracking information.

I used to love Halo and I would tell everyone I know about them. However, we recently purchased a new halo 4 for our new dog and we have had nothing but issues with it. The day we got it, it didn’t work. It would beep and you could go into the app and push test on collar and then everything would work fine, but when you cross the fence line with it the collar doesn’t work. It keeps losing signal which is insane since our other dog has a halo 2 and it works fine. I called in to the dog park and spent almost two hours on there with a girl who was new and completely useless. She gave me every excuse as to why it wasn’t working including telling me it wouldn’t work when my husband tested it because he’s not a dog(as if we didn’t know that) I finally hung up on her and called in to talk to someone else who said engineering would reach out in a couple of days. Here we are over a week later and no one from engineering has reached out. So I called in again and told them I just wanted to return the thing since it’s obviously defective so then I’m told someone else had to reach out to initiate the return now here we are three days later and they haven’t reached out at all! I am so beyond frustrated and honestly done with halo. We are definitely researching other options for our dogs and I suggest you do to. $600 is a lot to pay for something that doesn’t work and customer service is a joke!!! And it’s really funny that they reply on here and pretend to be helpful because they are just as useless as calling into the dog park was!!!! We ended up sending it back and just getting a refund we were so sick of the run around but they sure didn’t refund all the shipping we had to pay!

My dogs are safe! I have 4 dogs and we live in a rural area. The dogs are able to wander freely around our property with their Halo collars. When there is wildlife on our property, my dogs are often tempted to follow them and try to build new friendships. The Halo collar keeps my dogs in the area that we have fenced in on the app, especially when the dogs are following a new friend. It also allows me to monitor where the dogs are on the property when I can not see them. We started with one collar and were so pleased that we got them for all of our dogs. I highly recommend.

Their customer service (Dog Park) is always quick, knowledgeable and helpful. I had a collar that was having battery issues and we tried to work through it to no avail. They eventually replaced the collar at no charge and without question.

Exerpience is great. Monica was awesome.

Great support from Monica

Arnica was very helpful in troubleshooting the problem that we were having the collar. She was very thorough and answered all our questions.