Jennifer Z.
Avoid / Misleading Support for New Collar that Stopped Working
Our collar (mostly) worked. Despite its price tag it stopped working abruptly right at 6 months. We requested an in warranty replacement and we’re told as long as the inoperative collar was Teri try Ned there would be no charge. Today Halo support contacted me to inform me the collar was damaged (obviiously, it doesn’t work) so we will have to pay F or the replacement. Collar has only normal wear and tear. So either the collar cover does not work or Halo is disreputable, or both. Avoid.
Response from Halo CollarMay 18, 2023
Hello Jennifer, Thank you for bringing this to our attention. We were able to locate your order and see the error on our end. You were not charged for this. We hope this helps. Please let us know if you have any additional questions.



