Halo CollarReviews of halocollar.com

Customer was very responsive in sending me a smaller strap for my dog collar.

Halo advertises a 60 day satisfaction guarantee. My collar was returned 4/1/24 and I am still waiting for a refund. They approved the return via email 4/5/24, I am told it is still "processing". I purchased it using Affirm, and they keep referring me back to them however the link they use clearly states once the merchant (HALO) processed the return I will receive the refund. No person to speak to, email only. Never again. The collars are very bulky and uncomfortable.

Have reached out to tech support a few times. Problems always seem to be resolved, even if for a short time. Most recently I reached out for live help on the Dog Park. Fantastic and quick response… it was just too easy. Sean was great and fixed my problem. That comes to the issue I have. Seems like this product experiences A-LOT of glitches and updates seem to sometimes be announced to users and sometimes they seem to just happen?? Every issue I have experienced seems to be associated with an update issue and always can be associated with some type of GPS issue. That’s fine, but maybe a little better communication with regards too those events and updates. This product is a lifeline between dog owners and our pets. I trust this product and rely on the information I receive back. And, my dog trusts the Halo just as much. She is to a point now where she will not go outside unless she is wearing her “cellphone” 😂. When it’s not working properly we both feel a little anxious to get it fixed and get back outside. I think honing up by communicating better updates and tech issues and what users can expect or what others have experienced as a result of updates would bring this review from 4 to 5 stars hands down!

Damien was my dog park helper and was great!! He shared with me how I would repair the strap on my collar when I receive the part he’s sending! He was knowledgeable about what I needed and was quick to get everything set up! Great experience!

Darrell was easy to work with and he was quick and didn’t try to prolong the transaction.

Great customer service, the videos are meh, the product is a bit unevent. Hannah couldn't have been more helpful in our very quick call. Remarkable service. They need to iron out the kinks and reshoot and condense the videos.

Damien W. Went above and beyond to make sure the collar was working correctly. He was very personable and offered lots of insight along with useful links to answer any questions I might think of later!

My dog got ahold of his collar and damaged the strap, case and one of the carabiners. Contacted the Virtual Dog Park spoke with Damien, he replaced damaged parts without a question. Quick and easy.