Zaitoon umrahReviews of hajartravels.com

Assalamu’alaikum wr wb Thank you very much for Hajar Travel. Specially Mr Fahad Zaeem. He’s really help me, attention, kindness to guide me for Umrah Journey on Sep20th to Sept 28th 2025: He’s always double check and pay attention to care about my journey. Also thank you very much to Mr Faizyab at Makkah for guide me to did Umrah from beginning until end. I wish go back soon. Hopefully you will help me again. You are the best travel for me. And I really appreciate!! Thank you so much and Salam

Please be aware of this company. This company has zero customer service. They use AutoCorrect and grammar check to write professional messages. They are very rude and pushy; they want you to purchase the package without even getting into details. They wanted me to transfer money straight into the account. That was the red flag for me. They made you seem like you're not worth anything. They go by what work you do and what vehicle you drive so they could give you a high price according to that. In general, this company is a scam. I am lucky to not have to deal with them, but I've read previous reviews, and I'm sure I would have had a hard time trying to deal with this if I had issues with my package. Going to the holy land? Do you want a piece of mind with everything covered, but this company gives you a hard time? Very unprofessional, so save some time and go to someone that deserves your business? Funny how there was no issue when I first mention I’m from the U.S and the company is based in Chicago which was mention by Farhad and now out of sudden they are based UK. I received a call directly from a U.S. maybe they are using third party app to generate us number. I have screen shot of the conversation via what’s app as proof and this company Hajar Travel are no one liars

I planned my Umrah trip with Hajar travels and worked with Muhammad Taqi. Up until i paid the package charges in full, everything was great. My calls were answered right away my messages were answered quickly. However everything changed once I paid all the package charges upfront which was I believe few months before our trip was planned. Everything that was discussed and finalized started to fall apart. After so many heated conversations with him and his supervisor I still didn’t get what I was informed at the time of discussing the package details. I had no choice but to go with them since I was already locked in and all the time offs were already planned in advance. Apparently I was given a five star customized package but at times they made me feel that I didn’t pay enough to get what I was asking even though they sort of promised to give me what I was requesting because at that time I didn’t pay and they are willing to work with me on whatever I was requesting which changed right after I paid. The package also include the visa fees which I paid and then realized that my in-laws already have their visas valid therefore I requested a refund for their visa fees. I have been back since April and reached out to Mr. Taqi few times to ask for refund the visa fees which I have not received yet. He also stopped replying to my messages and completely ghosted me. I would not recommend Hajar Travels to anyone after what I have experienced. I can tell you that you can definitely plan it all yourself and save money and hassle to deal with agents. It has been three months since i am back and I have not received the money that they shouldn’t have kept after knowing that they will not be processing my in-laws visas. I am very disappointed. 2 stars for the cab service that i received there not for Hajar Travels.

Absolutely Horrible Experience - Fraudulent Company, False Promises, and Still No Refund I don't usually write reviews, but I feel obligated to warn others about the nightmare we went through. What was supposed to be a luxurious, once-in-a-lifetime trip turned into an extremely stressful and disappointing experience, all thanks to this company and their total lack of honesty and professionalism. We booked what was advertised as a 5-star hotel package, with clear promises of specific accommodations, including a Kaaba view, which we paid extra for. However, upon arrival, we were not given the hotel we booked, nor the view we paid for. Instead, we were forced into entirely different hotels — ones we did not choose and that were far below the standard we had paid for. These hotels didn't meet 5-star expectations by any stretch of the imagination. It didn't stop there. Our meals were supposed to be included in the package, but when we got there, we were told we needed to pay for them out of pocket. We were assured by the representatives that we would be reimbursed, so we went ahead and paid - over $6,000 in total. It's now been weeks, and I'm still chasing them for that money. Every time I contact them, they either ignore me or give me some new excuse. I am starting to believe we will never get that money back. The entire experience feels like we were scammed. They lied about everything — the hotel quality, the meals, the view, and the support we would receive. They promised luxury and delivered nothing close. This company is fraudulent, plain and simple. They lure you in with polished marketing and false promises, only to change everything once you've already paid and arrived. It was humiliating and distressing to deal with this during such an important trip. We trusted them, and they took advantage of that trust. I strongly advise anyone considering booking with them to stay far away. Save your money, your time, and your peace of mind — this company is not worth the risk.

SCAMMERS!!! FRAUD!!!MANIPULATORS!!!LIERS!!! Despite booking a 5-star hotel room with food services, I was disappointed to discover that my reservation had not been confirmed, and no food arrangements were in place. My family, which includes elderly parents and young children, was kept waiting for hours before being allocated poor-quality accommodations. I was shocked to find that the food I had paid for had not been arranged. Their fabricated excuses and lies clearly expose potential consumer protection issues. They made up excuses for not providing services, and were unresponsive when I tried to get a refund for about a month now. STAY AWAY FROM THEM.

I’m writing this as Sohaib Ashraf on behalf of my wife Farwa, our 11-month-old baby Fatima, and my entire extended family who entrusted Hajar Travel (also operating as Umrah Lodges and Umrah and International Tourism) with a $31,500 Umrah package. We were promised a premium experience — what we got was a shameful bait-and-switch. We wired the full amount to their Albany, NY office in December 2024 — and in return, we were told we would get: • 5-star hotels in Makkah and Madinah (including Swissôtel Makkah Clock Tower and Anwar Al Madinah Mövenpick) • Kabah-view rooms • Full hotel meal packages • Seamless service, including help on the ground What actually happened? The hotels were NOT what we paid for. Rooms were downgraded. Meals were not included. The “Kabah-view” rooms were a joke, we were lucky to even get clean rooms. We had to pay out of pocket for every meal with a promise that we’d be reimbursed later. That never happened. I have every receipt, every text, every voicemail, and even a hotel voucher confirming the lies in writing. I traveled with my infant daughter and my elderly mother and this company left us scrambling in a foreign country, without the services we paid top dollar for. The hotels they booked were cheaper alternatives, and the difference in quality was obvious. When we asked questions, they vanished. What’s worse? The company has been completely avoiding all follow-ups since our return. No one answers calls. WhatsApp messages are read but ignored. The same agent, Muhammad Ali, who was so responsive before the payment, has now ghosted us. I even have screenshots and voice notes confirming every step of their promises. We have since: • Filed a formal complaint with the New York Division of Consumer Protection • Begun a fraud report with TD Bank and Bank of America • Initiated steps to report them to the NY Attorney General’s office • Saved all documents, tickets, hotel vouchers, and messages for legal action This wasn’t just a business failing, this was a religious betrayal. To scam someone during an Umrah pilgrimage, especially with elders and a baby involved, is disgusting. I strongly urge anyone considering using Hajar Travel, Umrah Lodges, or any agency tied to this group to STAY AWAY. What they did was not just unprofessional, it was fraudulent, unethical, and deeply offensive to the spirit of this sacred journey. We are actively pursuing full legal restitution. And we will not stop until these scammers are held accountable. They don’t even deserve one star.

these people are thieves. do not give them your money Hajar travels and umrah lodges scam for the same people. That’s how they were able to “check my complete case.” They stole $3500 from me. Do not give them your money. You have been warned

I want to thank brother Muhammad Ali at Hajar Travels for assisting us with Umrah during Ramadan for a family of 6. Ali took care of all the tickets , visas, hotels, transportation for the entire trip. I was very impressed with great communication from the time we left Minneapolis to the time we got back. I will definitely recommend him to my peers. Thank you Ali!