Zaitoon umrahReviews of hajartravels.com

Me and my Husband traveled with this agency during the last ten days of the Ramadan 2022. It’s was the worst travel experience. When we got to the airport we waited for over two hours for pickup before the driver showed up everyone as so angry as if that was not enough then he drove us to the hotel we got to the hotel too we couldn’t find the agent who was supposed to check us in we wait for almost 1hrs no one showed up we had to leave our luggages with the receptionist so we can go for Friday prayers without shower or anything. The hotel they told us we will be staying and the hotel we stayed in was not the same, we where told we will stay in Swissotel which is a walking distance to the masjid but we ended up Staying in Makarem Umm AlQura Hotel Which was a big hassle with the bus and the long walking distance. The thing that made us more upset was the agent never helped us perform our Umbrah and it was our first time in macca. We had to find someone els to help us at this point we were so tired of complaining so we decided to forget about the agency and find our own way. After our stay in macca we headed to madina, although we didn’t get any help from the agency to tour us around where lucky to find someone we knew who helped us with everything, this time we were happy with the hotel because it was close to the Haram and it was easy to navigate around Until the worst happened again we were ask to checkout of the hotel a night earlier. Hajar travel didn’t pay for our last night stay and the hotel was full now we had to find a different which we paid for ourselves and they promise to refund it which they never did. They never took us back to the airport we had to pay for this. They never feed us in macca we had to pay for our food and this was supposed to be part of the package. Everything was messy which this agency. They never refunded us any penny as promised i Have the screenshot of every conversation. I was going to sue them for the damages but I decided to leave it to Allah. I am only writing this review to help other people avoid such a bad experience. Don’t be fool by their prices. You will end up spending way more to be able to perform your Umbra. This was not only us but everyone that came in that group. I have everything single message of the group members complains. Before they end of the umbra they blocked us from posting anything in the group. They never communicated with us. Waaw why are you claiming I never travel with you. I wish I can attached all our e-mail’s conversations including the ticket on this review. You guys are definitely frauds

They did a great job accommodating to what I needed. I am in residency and as such I can’t get that much time off to go for a full ten days with a regular group. They customized my trip for me, so I can go for six days, which was extremely helpful. They provided private taxis for me to and from Jeddah to Mecca to Medina and back to Jeddah. The hotel in Mecca was not very nice though. I’m not sure if this is a hotel they usually use or one that they had to book for my custom trip. It had a bad smell to it and there were some water bugs around the shower. It was also a lot further of a walk to the haram than I was told. I was told it was 20 minute walk but it was closer to 50. Fortunately, there was a bus outside the hotel that dropped us off by the haram. From there it was a 10-15 minute walk to get into the masjid. Medina was a great experience. The hotel was very nice and clean. It was a 15 minute walk to the masjid as described. Being able to just relax for a bit at the hotel makes a huge difference in the experience. I’m very grateful I went and I appreciate the agency for facilitating the journey. Anees was especially very helpful and accommodating and he was there for me to answer all kinds of questions that I had at anytime of the day.

Alhumdulillah my family and I completed our first Umrah in September 2022 I am extremely pleased with the service and support I received from the team of Hajar travel. I would specially thank to Anees Shahid bhai he treats us like a family he very well planned our Umrah trip ever steps from visas to the hotel accommodations and transportation were very well organized and I will specially thank to brother Abdus Samad who gave us very personal attention there team is available 24/7 on WhatsApp they reply to us in few minutes very good communication provided throughout I would highly recommended Hajar travel to any one who is planning to go to Umrah or Hajj

i have been working with Mr.Samad for close to a decade now. The way that he handles himself in a professional setting is beyond any praise of his that I could sing. There have been times where the situation has been dire, and he has been able to turn my situation around and tell me that everything will be okay. I recommend that you use his services because you will not regret it. He has been able to book me not only the quickest flights but the cheapest as well. whenever it came to traveling for me, it was always a burden to look for a flight, prepare and book it but with his this burden has always been lifted. Thank you Mr.Samad.

Best travel agency in town.

I have been using Malik Abdul Samad since 2014 I have traveled around the world and I always purchase my itineraries Regardless hotel stays our airline tickets I am flying in December again through him from Samad I always found he is very honest always fair on the prices and always committed