Zaitoon umrahReviews of hajartravels.com

This is the second time , I am using the services of Hajar Travels. Agent Fahad was outstanding, without any hassle he did all! I was stress free and could focus on other stuffs. In sha Allah , in future I will use their services again.

Brother Fahad is awesome and kept his word in all respect. It was my great experience with the supporting staff in Mecca and Medina. Alhamdulillah, we were able to complete all the rituals. May Allah accept our Umrah and give us the capability to perform more Hajj and Umrah in the future. The driver was very much co-operative in Mecca and Median. The hotel accommodation was perfect. I am so much pleased with all the services and will be pleased to recommend anybody in the future for the service.

Company was ok when they wanted us to book with them. However they are owing us close to $10000 for a year now and we are not getting any responses from them. They have stopped responding to our emails, messages, phone calls and everything. This is our hard earned money and now they are refusing to give it to Us! Please beware when booking with them!

We travelled for Umrah in Dec 2024 and had to cancel for 2 people of our party. We were promised a refund of $15000 as cancellation was made more than a month before the trip, and for serious medical reasons. Despite over a year of followups, and being promised that pmt will be made, no receipt was made and now the agents have stopped answering calls and emails. Do not book with these agents. The heartache is not worth it!

I am with my family recently returned from my Umrah trip arranged by Hajjar Travel, and I have to say the experience was outstanding. Their agent, Mr. Fahad Zaeem was extremely professional and took new Loki Jack by Carcare of every detail and stayed in touch almost after each service they provided seamless transportation to booking my airline tickets and arranging stays in five-star hotels, everything was impeccably organized. Thanks to them, my Umrah journey was smooth and completely hassle-free. Highly recommended travel through Hajar Travel.

Outstanding agency with exceptional responsiveness. Fahad is an exemplary agent who consistently stays on top of every detail and proactively ensures all my questions are addressed. He responds promptly, always with professionalism, clarity, and genuine kindness. His honesty and high level of expertise give me complete confidence in both his work and the integrity of the company. Truly a top-tier experience

Had a great Umrah experience with the package from Hajr Travels. Everything went very smoothly from booking tickets to hotel reservations to local transportation. Constant and open communication with Br. Abid was very helpful to know exact status of everything. Br. Abid was also constantly checking if everything was going OK. Both 5 star hotels in Makkah and Madina were really good. Transportation from Jeddah airport to Makkah hotel, from Makkah hotel to Madina hotel and the from Madina hotel to Madina airport was on time with constant communication with the transport co.pany and drivers. It was overall a wonderful experience and will go again with the same agent.

My experience with Hajar Travel during Umrah was unacceptable and deeply disappointing. I was charged for two Umrah visa fees that were never provided. Despite multiple follow-ups, no visas were issued for those payments, and no proper justification or refund was given. Charging for services that are not delivered is a serious matter and reflects a lack of integrity. Communication throughout the process was poor and misleading. Key information, policies, and charges were not disclosed upfront and only appeared after payments were made. Basic documents such as invoices had to be repeatedly requested, which should never be the case. Customer service was unprofessional and disrespectful. Legitimate questions were met with dismissive and sarcastic responses instead of clear explanations. Concerns were minimized rather than addressed, which is unacceptable for an agency entrusted with a sacred journey. Most alarming was a major safety violation during transportation from Madinah to Makkah. The driver was playing music and actively engaged in a WhatsApp video call while driving. This reckless behavior endangered passengers’ lives and shows a complete disregard for safety and responsibility. An Umrah agency must operate with honesty, transparency, respect, and strict safety standards. Hajar Travel failed on all of these points in my experience. I strongly caution future pilgrims to exercise extreme care, demand written confirmations for all services paid, and carefully reconsider booking with this agency.