Zaitoon umrahReviews of hajartravels.com

My experience with Hajar Travel during Umrah was unacceptable and deeply disappointing. I was charged for two Umrah visa fees that were never provided. Despite multiple follow-ups, no visas were issued for those payments, and no proper justification or refund was given. Charging for services that are not delivered is a serious matter and reflects a lack of integrity. Communication throughout the process was poor and misleading. Key information, policies, and charges were not disclosed upfront and only appeared after payments were made. Basic documents such as invoices had to be repeatedly requested, which should never be the case. Customer service was unprofessional and disrespectful. Legitimate questions were met with dismissive and sarcastic responses instead of clear explanations. Concerns were minimized rather than addressed, which is unacceptable for an agency entrusted with a sacred journey. Most alarming was a major safety violation during transportation from Madinah to Makkah. The driver was playing music and actively engaged in a WhatsApp video call while driving. This reckless behavior endangered passengers’ lives and shows a complete disregard for safety and responsibility. An Umrah agency must operate with honesty, transparency, respect, and strict safety standards. Hajar Travel failed on all of these points in my experience. I strongly caution future pilgrims to exercise extreme care, demand written confirmations for all services paid, and carefully reconsider booking with this agency.

This was our first Umrah, so I thought going there with help would be good. So, I booked the trip via Hajar Travels. All the amounts paid were expensive including the flights and hotels. Bookings were good and the overall ground transportation arrangement was fine too. But here are the main issues, the agent told me he had upgraded our hotel in Madinah to a better 5-star hotel. When we entered the hotel and then our room I realized we had been scammed. The rooms the hotel gave us were not even 2-star value. I complained to the hotel as well as to Hajar Travels but none of them could do anything that forced us to compromise and continue to stay in the 2-star room with family for 3 nights and that was not a pleasant experience. The problem with the ground transportation including the sightseeing tour (ziarath) is that none of their drivers or guides could speak English and they had very little to no knowledge. The 2-hour tour in both Makkah and Madinah was just a drive away tour outlining the sights with very high-level information. I requested a partial refund for the undervalued rooms in Madinah but they don't seem to have a policy to refund funds once paid. I would warn you to stay away from the Hotel Movenpick in Madinah. If this agency books your rooms there, deny it right away. In summary, for the amount of money I paid as a package I don't think I got the value for it and it's not worth it. Next time, I would go to Umrah on my own unless I find that this agency has changed things drastically and offers more for less money.

They did a great job accommodating to what I needed. I am in residency and as such I can’t get that much time off to go for a full ten days with a regular group. They customized my trip for me, so I can go for six days, which was extremely helpful. They provided private taxis for me to and from Jeddah to Mecca to Medina and back to Jeddah. The hotel in Mecca was not very nice though. I’m not sure if this is a hotel they usually use or one that they had to book for my custom trip. It had a bad smell to it and there were some water bugs around the shower. It was also a lot further of a walk to the haram than I was told. I was told it was 20 minute walk but it was closer to 50. Fortunately, there was a bus outside the hotel that dropped us off by the haram. From there it was a 10-15 minute walk to get into the masjid. Medina was a great experience. The hotel was very nice and clean. It was a 15 minute walk to the masjid as described. Being able to just relax for a bit at the hotel makes a huge difference in the experience. I’m very grateful I went and I appreciate the agency for facilitating the journey. Anees was especially very helpful and accommodating and he was there for me to answer all kinds of questions that I had at anytime of the day.