Grasshopper Bank Reviews | Read Customer Reviews of grasshopper.bank

Grasshopper Bank Reviews | Read Customer Reviews of grasshopper.bank

Grasshopper Bank reviews

459 approved reviews, newest moderated first

Hans
Apr 30, 2024
Glad I made an account with Grasshopper
Every time I call, the customer service representative Larry is always very courteous, knowledgeable and accommodating. He also gives me pertinent additional information that I didn't know I needed.
Response from Grasshopper BankMay 1, 2024
Hi Hans - Thank you for your kind words and for taking the time to recognize Larry’s efforts! We're delighted to hear that you’ve had such positive interactions with him. Larry is indeed a valued member of our team, and it’s great to know that his knowledge and client service have made a significant impact on your experience with us.
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Joesph M.
Apr 29, 2024
They closed our bank account for No…
They closed our bank account for No reason and keep our money for about a month until we got the FDIC involved. Shady bank over $100,000 would have been stolen from them
Response from Grasshopper BankSep 25, 2024
Hi Joseph - Thank you for sharing your feedback, and we sincerely apologize for any frustration you've experienced. At Grasshopper, we take the security of our platforms and the protection of our clients very seriously, which is why several security measures are in place when onboarding new accounts. To keep your account and funds secure, we also periodically review account activity. When accounts show inactivity, they may be flagged or closed to prevent unauthorized transactions. However, we would need additional information to investigate your case further, but we did not receive the additional information as requested. Without this information, we are unable to thoroughly review the situation or adequately address the allegations made in your review. If you have any further questions or concerns regarding this matter, we encourage you to reach out to us directly at [email protected], and we will answer all your questions to the best of our ability. We regret any frustration this may have caused and appreciate your understanding as we strive to maintain a secure digital banking environment. Although it did not work out with us, we hope you have found the right fit for your business!
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Baderinka "Bade" A.
Apr 23, 2024
Great service
Great service, good customer relations and prompt feedback on issue resolution.
Response from Grasshopper BankMay 1, 2024
Hi Baderinka - Thank you so much for your positive feedback! Our team is dedicated to providing the best possible experience and your recognition of our efforts is greatly appreciated.
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Alyx P.
Apr 22, 2024
Online documentation is terrible and…
Online documentation is terrible and difficult to find. There seems to be almost no help content. I MUCH prefer to help myself rather than contact support- it's always faster. Example- I could not find instructions for connecting Venmo. I found a couple of cryptic paragraphs hidden in a FAQ doc, but there were no actual instructions for doing it. When I did contact support by phone, the call was answered quickly by a native English speaker who walked me through the setup. Your great phone support may have prevented me from opening an account elsewhere.
Response from Grasshopper BankMay 1, 2024
Hi Alyx - Thank you for taking the time to provide us with your honest feedback. We sincerely apologize for the difficulties you experienced with our product resources. We strive to make our resources clear and easily accessible, and it seems we missed the mark in your case. Your comments are invaluable and we are already looking into improving our help center and content to better serve your needs.
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Brian H.
Apr 22, 2024
Easy Setup, but Issues
The setup for my business account was quite simple and the customer support response time is excellent. However, the website leaves a bit to be desired. I am fairly computer literate, but it is just not intuitive especially when trying to open a subaccount. I actually gave up trying and will just use my single account while I decide whether or not to stay with Grasshopper. Also, the time it takes for funds to show up in the account is unreasonable in this day and age. I understand Grasshopper is trying to protect itself, but 5 days for a mobile deposit is ridiculous.
Response from Grasshopper BankMay 1, 2024
Hi Brian - Thank you very much for your feedback. We’re glad to hear that setting up your business account was straightforward and that our Client Services team has been responsive to your needs. We aim to make all aspects of banking with us as seamless as possible. We apologize for the frustration you’ve experienced with the functionality for opening subaccounts. We appreciate your pointing out these issues, and we are currently working on making enhancements to our platform to address this. Your input is crucial to us in these efforts.
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William G.
Apr 22, 2024
Wonderful Customer Service!
Coming from a larger bank the customer service is outstanding! At my old bank, I was treated quite poorly and had bad interactions with customer service. They would not listen to me, made me jump through endless hoops, and never respected my time. As a small business owner this was super frustrating. Grasshopper has been the complete opposite. They listen to me, are prompt in their delivery and emails and have been nothing but a pleasure to work with.
Response from Grasshopper BankMay 1, 2024
Hi William - Thank you so much for sharing your experience with us! We're thrilled to hear that you've found our client service to be outstanding. At Grasshopper, we understand the unique challenges faced by small business owners, and we strive to provide attentive and efficient service that respects your time and needs. It’s wonderful to know that our team has been able to make such a positive difference for you.
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Julian
Apr 22, 2024
No one got back to me about why my…
No one got back to me about why my application was denied. I opened an account with another bank.
Response from Grasshopper BankMay 1, 2024
Hi Julian - Thank you for sharing your feedback. We sincerely apologize for any confusion regarding the status of your application. According to our records, a member of our Client Services team responded to your inquiry about your application on April 17th, stating that unfortunately our verification requirements were not met. It's important to us to ensure a smooth and transparent process for all applicants, and we're sorry to hear that it did not work out with us, but we understand the importance of having your immediate needs met. We wish you well and hope you have found a better fit for your business!
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Karen S.
Apr 15, 2024
Quick response to my inquiry
Quick response to my inquiry, made the transaction easy
Response from Grasshopper BankMay 1, 2024
Hi Karen - Thank you for your feedback! We’re delighted to hear that your inquiry was handled quickly and that your transaction process was made easy. We strive to ensure a smooth and efficient experience for all clients, and it’s great to know we achieved that for you.
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