Grasshopper BankReviews of grasshopper.bank

Response from Grasshopper BankMay 1, 2024

Hi Demetrius - Thank you for taking the time to provide your feedback. We are truly sorry to hear about your recent experience with your wire transfer and the impact it had on your business operations. We strive to support the banking needs of businesses of all sizes and understand how critical timely transactions are. Regarding the freeze on your account, our records indicate that we had not received the additional due diligence documentation that was requested. We realize how this could disrupt your activities and deeply regret the inconvenience caused. We wish you the best of luck and hope you find a better fit for your business!

Response from Grasshopper BankSep 25, 2024

Hi Lita - Thank you for sharing your feedback, and we sincerely apologize for any frustration you've experienced. We value your interest in Grasshopper, and it is never our intention to make any client feel unsupported or unaccepted. We take the security of our platforms and the protection of our clients very seriously, which is why several security measures are in place when onboarding new accounts. However, we would need additional information to investigate your case further and see how it can be resolved. Please reach out to our Client Services team directly at [email protected] if you have any further questions or concerns! We appreciate your understanding as we work to maintain a safe digital banking environment for all. Although it did not work out with us, we hope you have found the right fit your business.

Response from Grasshopper BankMay 1, 2024

Hi Charles - Thank you for your feedback! We're thrilled to hear that everything is working great for you. We strive to provide the best possible experience, and it’s wonderful to know we’re on the right track.

Response from Grasshopper BankAug 2, 2024

Hi Melverne - We regret to hear that you were not satisfied with your experience. At Grasshopper, the safety and security of our clients are our top priorities, and we have several precautionary measures in place to maintain the integrity of our platforms, including requesting additional due diligence documentation. According to our records, our Client Services team informed you that your funds were in the process of being returned. However, there were issues with your funding deposit, and we did not receive the requested documentation to validate and process the transfer of funds at the time this review was published. Our records also indicate that once the due diligence documents were received, your funds were returned and the transaction was settled on 3/29. Although it did not work out with us, we hope you have found the right fit for your business and wish you the best.

Response from Grasshopper BankAug 2, 2024

Hi Dawn - We regret to hear that your experience with our Client Services team was unsatisfactory. Providing excellent service is our top priority, and we regret that we did not meet your expectations. Unfortunately, our request for additional information to address your issue was not received, which limits our ability to resolve your concerns. Your feedback is valuable to us, and we are committed to improving our services. We hope you have found the right fit for your business and wish you all the best!

Response from Grasshopper BankSep 25, 2024

Hi There - Thank you for sharing your feedback, and we sincerely apologize for any frustration you've experienced. At Grasshopper, we take the security of our platforms and the protection of our clients very seriously, which is why several security measures are in place when onboarding new accounts. However, we would need additional information to investigate your case further, which is why you received a request from TrustPilot to verify your experience. Without this information, we are unable to thoroughly review the situation or adequately address the allegations made in your review. If you have any further questions or concerns regarding this matter, we encourage you to reach out to us directly at [email protected], and we will answer all your questions to the best of our ability. We regret any frustration this may have caused and appreciate your understanding as we strive to maintain a secure digital banking environment. Although it did not work out with us, we hope you have found the right fit for your business!

Response from Grasshopper BankSep 25, 2024

Hi Peter - Thank you for sharing your feedback, and we sincerely apologize for any frustration you've experienced. We value your interest in Grasshopper, and we strive to make the application process and account opening as smooth and hassle-free as possible. However, we take the security of our platforms and the protection of our clients very seriously, which is why several security measures are in place when onboarding new accounts. According to our records, our team identified some discrepancies in the due diligence documents provided, resulting in the denial of your application. We understand this was an undesired outcome, but we do appreciate your understanding as we strive to maintain a secure digital banking environment for all. Although it did not work out with us, we hope you have found the right fit for your business!

Response from Grasshopper BankMar 12, 2024

Hi Aaron - We’re delighted to hear how much you appreciate the service provided by our Client Services team! We take pride on delivering an exceptional digital banking experience with a personal touch, and your positive feedback serves as motivation for our team to keep raising the bar. As always, we appreciate your business and look forward to serving you again.