GOO GOO HairReviews of googoohair.com

Amazing products and quality. My only issue was with their exchange service. I bought tape-ins that ended up being the wrong color so I had to exchange those and a sew in weft that was also the wrong color. For exchanges you have to message their customer support email, and it took forever to even get a response. We had to message back and forth before I could even get their address to send the items back to. I also had to pay $20 in shipping, which is frustrating. The packages were taking way longer than expected to reach their warehouse so I got a message back saying they will expedite the process for me. I really appreciate the customer support!! Still waiting on my new tape ins and weft lol… It’s been over two weeks… but great products!!

Love these hair extensions. The color looks so natural. I get so many compliments

helpful customer service, fast response! amazing hair that lasts multiple uses!!

The tape in extensions were good quality and easy to install. However if you want to have any hair left once you remove them, I would advise against. I used the adhesive remover for hair extensions and the glue would not come out of my hair. I ended up having to use olive oil in my hair to get the glue out and lost a lot of hair in the process. My hair is so thin now I may have to wear a wig.

I paid for shipping to come in 3-5 days. Now I'm told it will take 12 days which is past the date I need them for an event. Also got told they were coming from the US and they have been shipped from China. Their customer service is also trash

Hair is nice. Website states delivery is 3-5 days in other countries, have waited 9 days and have received 1 order but still waiting for another. Have emailed, messaged on instagram and on Facebook but no one has bothered to respond. Have spent over £1000 in the last few weeks but won’t use again as delivery is way too long and have been ignored. I have just managed to speak to the delivery company, they haven’t even been given the parcel yet! Absolutely ridiculous! Will NEVER use again as still no contact from anyone, no phone number to call nothing. Awful service. It’s now been over 24 hours since I asked for an update on my order and I’ve heard NOTHING. LIARS AND SCAMMERS

I cannot tell you to stay FAR away from this company enough. After struggling for years to grow my hair out, I was super excited to try GooGoo tape-in extensions (I got 5 packs of darkest brown, 24”). I had them installed, my hairdresser who I’ve seen for years followed the instructions RELIGIOUSLY (she’s also applied thousands of extensions before), and I left initially thrilled with how the hair felt and turned out. Over the next couple weeks, my scalp had a warming/burning/itching sensation that didn’t seem to get better upon washing. The hair began becoming straw-like and matted/tangled (regardless of the fact that I followed all GooGoo’s recommended hair care instructions; including using deep-conditioner masks, leave-ins, heat protectant, oils, and minimizing washing it). Less than a month into having them in, my scalp became so sensitive and so incredibly uncomfortable I had to book an emergency appointment for them to be removed. I’ve never had prior issues with any of my hair products, I didn’t start any new ones, and I have no issues with adhesives/glues/bandaids/tapes. But anywhere the tape-ins were, there was evidential skin trauma that an allergic reaction to the glue in them had occurred. I know not everyone will have this problem, but I’m leaving the bad review due to the absolutely rude, unprofessional, and apathetic customer service replies I’ve been getting. I went to the website’s chatbot icon and wrote out the problems listed above, and I requested a refund (seeming I’m a college student with already limited money, who dropped $400.00 on a product they claimed to be so great and high quality, and couldn’t even have them in a full month while following THEIR care instructions!). I included images of the extension boxes, photos immediately after I’d had them installed, AND my purchase receipt to show I was a real customer. I was met MULTIPLE times with rude, “due to the fact that the extensions don’t look damaged in the photos, I cannot do a refund.” She then said I’d need to include photos of the extensions installed and in poor condition, as well as the redness on my scalp. GooGoo, when someone books an EMERGENCY appointment to have your crappy product removed, the LAST THING they would think to do is take pictures. They’re just focused on getting it off their skin!!! I was also told by them how “safe” the glue is, and how no one else was having allergy responses or issues with the hair quality (even though if you look through any of these reviews, you will see handfuls of people having similar experiences). I also find it incredibly sketchy that they have no corporate/company phone number. The overall lack of professionalism between these team members is mind blowing… i’d be extremely skeptical. I am so absolutely infuriated by the lack of empathy or understanding from this company, I will NEVER purchase from GooGoo hair again, and will NEVER recommend them!!!! Googoo- still waiting for that refund….

I have these hair extensions clip on and they're very good. I ordered tape in extensions for a wedding and they have not arrived. No phone number to call and no answer to my emails