GOO GOO HairReviews of googoohair.com

Response from GOO GOO HairOct 10, 2026

Dear Lorena, Thank you for being a loyal customer with us over the past year and for taking the time to share your candid feedback. First and foremost, we sincerely apologize for the delay and the frustrating experience you encountered with your recent experience. As a valued customer who has supported us for so long, you expect and deserve a smooth, attentive, and seamless experience every time you shop with us. We regret that we did not meet those standards in this instance. Please rest assured that we take your feedback very seriously. A member of our Senior Management team has sent an email directly to your inbox to personally assist you with a priority resolution. Thank you again for bringing this to our attention and for helping us continuously improve our service.

Response from GOO GOO HairSep 1, 2026

Dear Melanie, Thank you for your feedback, and we are sorry for any confusion regarding your order! To help clarify, our Genius Tape Wefts come in different widths and piece-count options (including single-piece and 2-piece sets for both 31" and 10" widths) to allow for custom placement. It looks like a 10" width 2-piece set option was selected during checkout for your order. We completely understand that this wasn't the layout you were expecting, and we want to make sure you get what you need! As long as the hair is unopened and in its original packaging, we are more than happy to help you exchange it for the correct option. Our customer support team has already sent an email to assist you with the quick exchange process. Please kindly check your inbox (and spam/junk folder, just in case). We look forward to helping you get your perfect set!

Response from GOO GOO HairAug 10, 2026

Dear Koty, Thank you for bringing your concerns to our attention. We sincerely apologize for your disappointment with the Blonde Butterfly Wefts and for the experience you had. Delivering high-quality products that our customers love is our top priority, and we regret that this purchase did not meet your expectations. We have sent an email to you so we can better understand the details of your situation. Please kindly check your inbox—as well as your spam or junk folder in case our message was redirected there. We appreciate your patience and look forward to resolving this for you as soon as possible.

Response from GOO GOO HairJul 2, 2026

Dear Michelle, Thank you for your feedback. We completely understand that when you invest more in a premium product, you expect exceptional results, and we are truly sorry that your experience did not live up to those expectations. Our pricing reflects our commitment to using 100% premium Remy human hair, which is carefully selected to ensure a natural look and longevity. Because natural human hair can sometimes react differently depending on the styling tools or heat settings used, we would love to know more about what happened so we can guide you properly. Since we cannot locate your order details through your Trustpilot profile, please contact our dedicated support team directly at [email protected] with your order number. We want to make sure your investment with us is worth it, and we are ready to find a solution for you.

Response from GOO GOO HairJun 18, 2026

Dear Lois, We're so sorry to hear you've had an unsatisfactory experience with your recent hair extension purchase, and please accept our sincerest apologies for any inconvenience this order has caused you. We want to assure you that all of our hair products are crafted from 100% Remy human hair. We take great pride in supplying premium, ethically sourced genuine human hair extensions to every customer, and to ensure consistent high quality, every batch passes through strict, multi-step manufacturing inspections. Regarding your concern about the color mismatch: our quality control team carefully checks each bundle before shipment to prevent sending incorrect color numbers. It's quite common for minor differences to appear between the item you receive and the product photos. These slight color variations can occur due to differences in lighting environments, shooting angles, screen color calibration, and the lighting conditions when you take your own photos. Similarly, excessive shedding and tangles can often stem from external factors rather than product defects. These can include improper daily styling, using high-temperature heat tools without a heat protectant, incorrect washing or combing routines, and a lack of regular deep conditioning. How the hair is cared for day-to-day significantly impacts its condition and how it holds up. Just so you know, our customer service team has already reached out to you via email and is actively working to help resolve the issue you reported. Please take a moment to check your inbox for their message. We deeply value your shopping experience with us. We truly hope to have the chance to communicate with you properly via email and make things right.

Response from GOO GOO HairJun 4, 2026

Kjære Dina, Takk for at du anerkjenner GOO GOO-servicen og firmaet vårt! Vi setter virkelig pris på støtten din. Vi forstår hvor frustrerende dette må være, og tilbakemeldingen din er svært viktig for oss. Vi er svært stolte av vårt håndverk, og produktbeskrivelsene våre gjenspeiler alltid den sanne kvaliteten på varene våre. Før forsendelse går hver bestilling gjennom strenge kvalitetskontroller og pakkes med ekstra omhu for å forhindre skade. Det er svært sjelden at det oppstår skade. GOO GOO Hair er laget av 100 % remy-menneskehår. Vi er forpliktet til å gi kundene våre hårextensions av høy kvalitet som er etisk anskaffet og laget av ekte menneskehår. Hårextensionsene våre gjennomgår en streng prosess for å sikre at de holder høyeste standard. Kundetillit og tilfredshet er alltid vår topprioritet, og vi ignorerer absolutt aldri kundenes behov, spesielt de med spesielle forhold. Vi håper virkelig å kunne løse denne saken på en skikkelig måte for deg. For å undersøke dette problemet bedre, kan du vennligst kontakte vårt offisielle supportteam [email protected] med ditt gyldige ordrenummer? Når vi mottar bestillingsdetaljene dine, vil vi sette i gang en dedikert agent som umiddelbart kan sjekke saken din og gi deg en rimelig og tilfredsstillende løsning så snart som mulig. Vi forstår frustrasjonen din fullt ut og vil gjerne ordne opp i dette for deg. Ta kontakt med oss, så kan vi hjelpe deg videre.

Response from GOO GOO HairApr 15, 2026

Dear Angela， Thank you for sharing your feedback with us. We sincerely apologize that your experience with our extensions did not meet your expectations, and any lack of timely communication you have experienced. Our hair extensions undergo a careful deep-conditioning treatment and are professionally straightened once before leaving our facility. To protect the hair's natural quality and prevent long-term damage, we do not use permanent chemical straightening solutions. We wan to clarify that Our hair extensions are crafted from 100% human hair. Since they are not attached to the scalp, they do not receive natural oils and may gradually become drier or prone to tangling with regular use. To preserve the integrity of the hair, we avoid harsh chemical straightening treatments that can cause long-term damage. As a result, after washing, the extensions may regain their natural wave or texture and may not remain as straight as when first unpacked. For optimal maintenance, we recommend applying a light conditioning oil regularly to keep the hair soft, smooth, and manageable. Our customer service team has reached out to you directly to better understand the challenges you face during using the hair. We would be grateful for the opportunity to assist you further and help resolve your concerns. Thank you again for your valuable input. We are continuously improving our products and customer care based on feedback like yours.

Response from GOO GOO HairApr 8, 2026

Dear JDChicago, Thank you so much for taking the time to share your honest and detailed feedback with us. We are truly deeply sorry for the extremely disappointing experience you had with our hair extensions. While we note that minor color variations can occur due to different monitor settings and lighting conditions, we fully recognize that the product you received is a significant deviation from our listing, not a slight normal difference. That’s why we are fully committed to resolving this for you with zero hassle on your end. To ensure we can promptly assist you, we encourage you to reach out to us directly through our official customer service channels. The most efficient way to receive a dedicated and timely response is by contacting us through our customer services at the store purchased or at the “Contact Us” page on our website or by emailing us at [email protected]. This will allow our team to prioritize your request and provide you with a specific update on the status of your order. Please include your order details when you write to us, and we will prioritize your request, investigate immediately, and provide you with a clear update. We truly value your loyalty and sincerely apologize for this inconvenience. We are committed to resolving this to your satisfaction and appreciate your patience as we work to assist you.