GOO GOO HairReviews of googoohair.com

Response from GOO GOO HairSep 15, 2026

Dear Laura, Thank you for sharing your honest feedback! We are delighted to hear that you love the softness and overall quality of our platinum blonde hair. Since you mentioned cutting the weft to custom size, we’d like to share a helpful technical tip: when cutting hair extension wefts, it is essential to seal the cut ends immediately. Because the internal threads holding the hair strands together are severed during cutting, the ends will unravel and cause noticeable shedding with brushing if they are left unsealed. We truly value your experience as an experienced installer of 3 years! Please feel free to reach out directly to our customer support team at [email protected] with your order details. We would love the opportunity to look into your order and assist you further.

Response from GOO GOO HairJun 24, 2026

Dear Anji, Thank you so much for taking the time to share your review! We are absolutely thrilled to hear that you love the quality of our hair and find it soft, durable, and great at holding curls—that means the world to us! At the same time, we sincerely appreciate your honest feedback regarding our shade selection. To help us move forward with improving this, could you please contact our customer support team directly at [email protected] and share a few pictures of your current hair shade and the extensions? This will allow us to share a direct visual reference with our design and development team for our upcoming collections, while also enabling us to offer you some useful care and maintenance tips for your extensions right now. We are standing by and looking forward to your email! Thank you again for your valuable feedback and for helping us improve.

Response from GOO GOO HairApr 13, 2026

Dear Jessica, Thank you for sharing your feedback with us. We sincerely regret the delay and any difficulty you have experienced in contacting our team—especially as a valued returning customer. To ensure we can promptly assist you, we encourage you to reach out to us directly through our official customer service channels. The most efficient way to receive a dedicated and timely response is by contacting us through our customer services at the store purchased or at the “Contact Us” page on our website or by emailing us at [email protected]. This will allow our team to prioritize your request and provide you with a specific update on the status of your order. Our customer service team has reached out to you directly to better understand your issue details. We would be grateful for the opportunity to assist you further and help resolve your concerns. We truly value your loyalty and sincerely apologize for this inconvenience. We are committed to resolving this to your satisfaction and appreciate your patience as we work to assist you.

Response from GOO GOO HairMar 19, 2026

Dear JC McCann， Thanks for taking the time to share your honest feedback with us. We’re sorry to hear that our seamless clip‑in extensions didn’t quite meet your expectations. We're happy to share that our products are made with 100% human hair, and we also use high-gloss hair care products during the manufacturing process. This combination is exactly why they have such a beautiful, natural shine. If you want to reduce the shine of your hair extensions, you can try the following methods: Baby Powder/Talcum Powder (Most Commonly Used): Procedure: Pour a small amount of baby powder or loose powder into your hands and rub it until smooth. Then, apply it to the hair strands in small amounts, focusing on the mid-lengths and ends. Apply less to the roots. Effect: The powder fills the gaps between the hair cuticles, instantly creating a matte finish and a more natural look. Note: After applying, shake off excess powder or comb through the hair to avoid a heavy powdery feel. We are unable to locate your order information.To ensure we can promptly assist you, we encourage you to reach out to us directly through our official customer service channels. The most efficient way to receive a dedicated and timely response is by contacting us through our customer services at the store purchased or at the “Contact Us” page on our website or by emailing us at [email protected]. This will allow our team to prioritize your request and provide you with a specific update on the status of your order. We appreciate your patience and look forward to assisting you as soon as we receive your order details.

Response from GOO GOO HairMar 5, 2026

Dear Devin , We saw your recent review and were so happy to hear you had a positive experience! We noticed that while your comments were great, the star rating didn't quite match. We're dedicated to ensuring you receive excellent service. Your satisfaction is really important to us! We're wondering if there's anything specific we could do to make things even better for you, or if you had any other needs. Separately, we tried to locate your order but weren't able to find it in our system. If you have any questions at all, or if you'd like us to look into this further, please feel free to reach out to us directly at [email protected]. We're here to help!

Response from GOO GOO HairOct 20, 2025

Dear Whitney， First, we want to sincerely thank you for your ongoing trust—choosing our hair for four sets in a row means a lot to us. At the same time, we apologize sincerely for the terrible experience with your last set and the frustration from the after-sales communication. Your feedback helps us spot issues in a timely manner, which is incredibly important for our brand. Regarding your concern that "clearance/discounted items are of lower quality," we will never lower our quality control standards due to price adjustments. Only offering a general 20% discount for after-sales support, without fully considering your specific situation, was indeed a failure in our service. We feel deeply sorry for not making a long-term, loyal customer like you feel valued as you deserve. To make this right for you, please reach out to our customer service team directly via the contact information on our website. We’d be happy to arrange a thorough inspection of the product, and work with you on a solution that meets your expectations—that feels fair to you. Thank you for giving us the chance to address this. We hope to have the opportunity to regain your trust.

Response from GOO GOO HairOct 13, 2025

Dear Customer, First and foremost, we sincerely apologize for the shipping issues and any inconvenience this may have caused to your shopping experience. We completely understand how frustrating delays and missed deliveries can be, especially when you have travel plans. Your satisfaction is at the heart of what we do, and we deeply regret that we did not meet your expectations this time. If you need any assistance in expediting your shipment or help with any other concerns, please don’t hesitate to reach out to us directly. We’re here for you and dedicated to making things right. Thank you for bringing this to our attention—your feedback is essential in helping us improve and deliver the service you deserve. We wish you a smooth and enjoyable trip and look forward to providing you with a much better experience in the future

Response from GOO GOO HairAug 6, 2025

Dear Sierra,We sincerely apologize for the inconvenience caused to you. Currently, we have two shipping methods: one is USPS, and the other includes other courier services. The specific courier to be used depends on our inventory status. Your order has been shipped via FedEx. For FedEx shipments, the logistics progress will only be updated after the plane lands. Usually, you can check the logistics progress in about 3-5 working days, and the package will be delivered in about 7-10 working days. Your logistics status has now been updated, and it is expected to be delivered around August 7th. Regarding the email issue, our customer service has replied to your email. If you have any questions, you can contact us via email! We apologize again and please trust that we will continue to optimize to bring you a better shopping experience.