GOO GOO HairReviews of googoohair.com

They are super shady with returns and exchanges. They will restart the conversation 30 times before issuing a refund and will play dumb… Do not use them if you have any inkling you won’t want the product forever.

Disappointing Quality and Even Worse Customer Service I recently purchased clip-in hair extensions from GOO GOO Hair and was extremely disappointed with both the product and the customer service. The extensions themselves are incredibly thin, almost see-through, and nowhere near the quality I expected. To make matters worse, one of the clips arrived broken and completely unusable. I contacted customer service with photographs, simply requesting a replacement for the defective piece. I wasn’t asking for a refund or even to return the entire set. Their response was astonishing. Apparently, because I had opened the packaging and removed the golden thread holding the extensions together, they could not offer a replacement due to their hygiene policy. How exactly is a customer supposed to inspect a product or discover a defect without opening the packaging? Their proposed solution? Take my brand-new hair extension to a seamstress and pay to have the broken clip repaired myself! As a goodwill gesture, they offered a $10 refund and an 18% discount on my next purchase. Meanwhile, I received a separate promotional email offering me 20% off! So apparently, the discount offered to compensate me for receiving a broken product is actually less generous than an ordinary promotional offer. I would have preferred a working hair extension over either discount. I find it incredibly disappointing that a company would rather offer a discount on another purchase than replace a single defective item. I understand hygiene policies, but there is a significant difference between returning a used product and reporting something that arrived broken. Poor product quality is disappointing. Refusing to stand behind a defective product is even worse. Unfortunately, based on my experience, I cannot recommend GOO GOO Hair.

After I left a review on here and it was not a good one they asked for me to respond through email which I did. They asked for pictures they asked for videos I sent them everything then they came back to offer me $20 back what a joke $200 to have them installed almost $200 for two packs of extensions. Unfortunately I cannot put pictures up on this site. I do not believe that these are 100% human hair. Then this morning they come back and ask what shampoo and brush I’m using. I told them they can either refund my money or they can send me out brand new extensions from a total different batch. Guys please do not waste your money on this company. It’s worth spending the extra money for a better brand. I guess live and learn.

Disappointing Customer Service and a Frustrating Ordering Experience I have been a loyal GOO GOO Hair customer for a long time and have purchased numerous sets of extensions through TikTok & their website, spending thousands of dollars with this company. Unfortunately, my most recent experience has been incredibly frustrating and has left me questioning whether I will purchase from them again. I placed an order on September 11, 2026, for two packs of extensions. Approximately three weeks passed without any communication from the company that the extensions were no longer in stock. I mean it makes perfect sense for a company to post unavailable items right? I was never notified that the product was unavailable or out of stock. The item I purchased in fact showed it a stocked item. I eventually had to reach out through Facebook myself to find out what was happening with my order. Only then was I informed that the item was unavailable and offered the option to wait for a restock or select a replacement. I chose a replacement color from their website in good faith. To their credit, the replacement was shipped promptly once it was arranged. However, when it arrived, the color was completely different from what I expected based on the website’s description. The shade was described as a honey-toned color, but what I received was an ashy, cooler-toned color that does not match my hair at all. My mother is a hairdresser, and I understand hair color. This is not a matter of lighting or needing styling tips. The color simply does not match. I contacted customer service again to explain the issue and requested a refund so I could purchase another shade at a later time. I am going on vacation and do not have the time to continue going back and forth selecting colors, waiting for shipping, and paying additional shipping costs in the hope that another shade might work. Instead of offering the return and refund option I expected, customer service offered me three choices: styling advice to try to make the extensions work, an exchange for another shade, or a $29 partial refund if I kept the extensions. I was especially disappointed to discover that the return policy published on GOO GOO’s own website states that eligible extensions in their original, unused condition can be returned within the stated return window. I opened one box only to inspect the color, did not remove the extensions from their packaging, and immediately put everything back. The other box remained unopened. The extensions remain unused and in their original packaging. I want to understand why the return option described on the company’s website was not offered to me. I am willing to pay return shipping. I am not asking for anything unreasonable; I simply want a fair opportunity to return an unused product that does not match the color represented in its description. What makes this particularly disappointing is that I am a returning customer who has spent thousands of dollars with this brand. I have genuinely supported GOO GOO and purchased multiple boxes at a time. I expected better communication when my original item was unavailable and a more reasonable resolution when the replacement color was not suitable. And this isn’t the first time this has happened with them. I have also come across other customer reviews describing similar frustrations, which makes me concerned that these issues may not be isolated experiences. I hope GOO GOO will review its customer service practices, improve communication regarding unavailable products, ensure that product color descriptions accurately represent what customers receive, and provide clear, consistent explanations of its return policy. A loyal customer should not have to fight this hard for a reasonable resolution. I am still hoping the company will resolve this fairly, but this experience has significantly affected my confidence in the brand.

Hair isn’t the best I’ve used, probably one of the worst. Tangles really easily and to me it seems like a synthetic blend, it doesn’t say it is but that’s the feel I get from them as they frazzle quite easily.

I'm honestly so disappointed with my experience so far. I've heard so many good things about Goo Goo Hair, which is why I felt comfortable spending a good amount of money on their hair. I was genuinely excited about my order, but that excitement has turned into stress, anxiety, and disappointment. I placed my order on Saturday, October 10, and it's now Wednesday, October 14, and my status still says "Confirmed — Not Shipped." I understand that orders take time to process, but it's frustrating to spend this much money and not have any updates or reassurance about when my order will actually ship. What makes me even more nervous is reading other customers' reviews about waiting two weeks or longer just for their orders to ship, with some people having to email customer service repeatedly to get help or updates. Seeing so many similar experiences is honestly scary, especially when I placed my order trusting all the positive things I'd heard about this brand. I have a trip planned for November 5, and I ordered this hair because I wanted to have it installed before then. I was so excited to get my hair done, and now I'm stressing about whether it will even arrive in time. I actually panicked and emailed to cancel my order because I was so worried about the shipping delays. The truth is, I NEVER wanted to cancel my order. I still really want this hair, and I genuinely hope my order can still be fulfilled. I only requested a cancellation because I was scared I wouldn't receive it in time for my trip. I haven't received a response yet, and now I'm worried that I might have canceled something I was really looking forward to getting. It's upsetting because this was supposed to be an exciting purchase, but instead, I'm constantly checking my order status and worrying about whether I'll get my hair in time. When you're spending a good amount of money on something, you want to feel confident in your purchase and have some communication about what's going on. I really wanted to love this brand, and I still hope I will once I receive my hair. However, the lack of updates and the uncertainty surrounding my order have made this experience disappointing so far. I truly hope Goo Goo Hair can improve its communication and processing times so other customers don't have to experience this same stress. I'm still hoping for the best because I genuinely WANT the hair I ordered. I just wish I didn't have to worry so much about whether it will ship and arrive before my trip. I hope customer service responds soon and that there's still a chance for me to receive my order. 💔

This is not a good experience. Their website took money from me. I logged out of the tab with hair extensions in the bag and when I reopened it, it charged my account. Then I texted immediately after for a refund because it was not my doing. And then texted three more times after that because I don’t have a cancellation on their website that being said on their cancellation fees, it says to text 24 hours before shipping to get a refund which I did three times.. now they’re saying they can’t refund my account because it’s been “shipped” which is even funnier because in their policy it also says that usually don’t ship on Saturdays.

I placed an order and was not informed at the time of purchase of my item being out of stock, I have had to chase the order myself just to be told it’s not in stock 5 days later! awful customer service, when spending a large amount of money I would expect better updates and better customer service. Would not use again.