GoodBuy GearReviews of goodbuygear.com

I would give this company 0 stars if I could. I registered on my baby registry for an ingenuity high chair. It was originally ordered on January 30th and was missing for a month. Was reordered and delivered. When I opened the box i realized it was taped shut with good buy tape and the box had been opened previously. When opening and inspecting what was labeled as a brand new high chair it was scratched, stained and sticky. Extremely dissapointed I figured I would reach out to the company it was purchased from. I heard back from Trixia who was condescending and minimized the situation stating that I should have opened and inspected it and that I didn’t reach out in 14 days so they “assumed everything was A-ok” Good to know that this company takes back returns in such awful condition. I will be sure to warn anyone looking to purchase any baby items to stay FAR AWAY from this company. An absolute nightmare dealing with this company.

Kristen was amazing in helping me with an issue! I bought an item months ago for my daughter and she just opened it recently and it was damaged. GoodBuy Gear has a 14 day policy so I would highly recommend checking items within that timeframe. However, Kristen made things right with me and I truly appreciate it! I would definitely buy from them again. Thank you!!

Delivered quickly as shown

Extremely disappointed in this company. Bought a yoyo stroller and when it arrived the canopy wires were missing. It wasn’t stated that they were missing either in the description. I filled a claim and the person handling it completely disregarded what I said refunded the item instead of ordering the part for me that I requested which was an option they given me. They handled the situation wrong and then told me oh well there’s nothing my team can do about it anymore. Well maybe fix the problem that you created. Silly. Won’t be buying from here again unless they can actually solve the issue…

I ordered an item from Goodbuy Gear that I needed by a specific day and received a notice saying my item would arrive later. I then looked for a phone number to call customer service and could not find one. I am disappointed with the company and will not order from them again.

I ordered an UPPAbaby Vista stroller and saved a ton with this site. It was open box as described, all parts were included and still had factory packaging. The stroller was flawless, I'm very satisfied with my purchase and would use this site again.

I ordered a baby car seat stroller combo. The delivery was fast. However I had an issue with the wheel support and I had to reach out to their support. They offered me a refund for the replacement part and they were very fast replying my emails. Special thanks to Trixia for her professionalism and patience with my case.

I found the gear I was looking for at a phenomenal discount. And when a piece of my gear malfunctioned, an associate at Goodbuy quickly remedied the issue and sent me a new product out.