GoodBuy GearGoodBuy Gear is the leader in quality-checked open box and secondhand gear for families. Shop 2,600+ brands and save an average of 55% off retail, every item inspected by our experts.
GoodBuy Gear (goodbuygear.com) has 365 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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syd
I had an order sent incorrectly and the team went out of their way to be prompt in fixing the issue. They were kind and quick to action. Thanks for all the help @ Victoria
Response from GoodBuy GearSep 18, 2026
Thank you for the kind words and sorry for the hiccup with your order! Victoria will be thrilled to see this. Thanks for giving us the chance to quickly make it right, and we'd love to have you shop with us again soon!
Kira M.
Great customer service! A full piece of a stroller was missing from my order (an open box stroller), and I was looking to get a replacement part shipped to me. They didn’t have it in stock, but instead gave me the amount needed to purchase the part from the stroller company themselves + shipping! This was all taken care of within 24 hours, and I appreciate the quick turnaround and willingness for the company to make it right!
Response from GoodBuy GearSep 18, 2026
Thank you for the kind words! Packing mishaps happen from time to time, but we're glad we could jump in fast and get you sorted with replacement parts. That's the "we'll always make it right" promise in action. Thanks for hanging in there with us, and happy gearing up!
tracy B.
I have made several purchases on GoodBuyGear and will continue to do so. Ive only encountered 1 issue, the wrong item was shipped. Communication was exceptional and the issue resolved beyond my expectations.
Response from GoodBuy GearSep 18, 2026
Thank you for the review! We appreciate you shopping with GoodBuy Gear! See you again soon!
Cheryl
I ordered two open box items, a bassinet and a bouncer seat. I paid for the no hassle returns. The bouncer seat never arrived and I had to beg them over and over for a refund. The bassinet arrived badly ripped. I returned it with the no hassle returns. It arrived on Sept 10th 2026, today , Sept 15, I asked where my refund was. They claim it was processed on the 10th. It was not, I have no refund . So they stole my money. Do not buy from them!
Response from GoodBuy GearSep 18, 2026
We’re sorry you had this experience, and we really appreciate you taking the time to share your feedback. I’m glad to see our team was able to get your return and refund taken care of. It can take a few days for the refund to reflect on your card, but we hope it's shown up on your end. If not, please reach back out to us so we can continue to assist you. We are always here to help and hope to have the opportunity to provide you with a better experience next time!
Andrew
Bought the Joolz Hub2 Compact in Sandy Taupe from Goodbuy Gear and couldn't be happier. Ordering was simple, it shipped fast, and it arrived exactly as described. The stroller folds down easily and fits in my trunk with room to spare. Great experience overall — I'll be back next time we need something.
Response from GoodBuy GearSep 14, 2026
Love hearing this! Great gear finding a great new home is basically our favorite thing. Thanks for shopping with us, and here's to many more good buys ahead!
Lori R.
Shipped and received promptly. Item was in original packaging and in very good shape. No complaints.
Response from GoodBuy GearSep 14, 2026
This is music to our ears! Fast shipping and gear that looks brand new? That's the good stuff. Thanks for trusting us with your purchase, we hope it's a great fit for your little one!
Junie
Greets products for much lower cost. I am so glad I found this store!
Response from GoodBuy GearSep 14, 2026
We are so glad you found us too! Thanks so much for shopping with us and we are already excited to see you again soon!
Mary F.
I love the jumper, exactly as stated and fast shipping. I will be shopping again with GoodBuyGear.com
Response from GoodBuy GearSep 14, 2026
So glad to hear it! Fast delivery and excellent quality is exactly what we aim for. Thanks so much for shopping with us!
