GoodBuy GearReviews of goodbuygear.com

I ordered a stroller from GoodBuy Gear, but the original package went missing shortly after FedEx marked it as delivered. It was disappointing, but the customer service team was quick to respond and incredibly helpful throughout the process. A staff member guided me through filing a claim, offered replacement options when the original item was out of stock, and helped ensure the new delivery went smoothly. I’ve now received the replacement, and the stroller is fantastic. I really appreciate how the team handled everything—it’s clear they care about their customers. Highly recommend both for their products and their support.

I found the perfect mockingbird single to double stroller with the colors I wanted at good prices. Sadly the frame wouldn’t stay open and I was very worried as Mockingbird wouldn’t honor their lifetime warranty because of where I purchased but I was within my return window and after filling in a form within a week Goodbuy gear had a replacement frame at my front door. I also had email communication within 24 hrs of my form sent in and a real person responding to me quickly answering all my questions and facilitating the shipping so I can use the new frame before my baby is born next week.

I recently ordered the Mockingbird high chair from Good Buy Gear. It was shipped and arrived at my house very quickly. When I went to put it together, I noticed that I received two right legs. I contacted the customer service team the same day via email and was immediately put in touch with Victoria. Victoria was very responsive and worked quickly to resolve the issue. I was sent a new set of legs, which also arrived at my house in a couple of days, and now I have a perfect condition open-box high chair. I’m so excited to put it to use. I had one of the best customer service experiences and it was fantastic to work with Victoria. I highly recommend Good Buy Gear for their products, customer service, and fast shipping times!

I had an issue with a damaged crib mattress due to shipping, and initially, the claim process was frustrating with automated responses. Thankfully, I got connected with Trixia, and she completely turned the experience around. She was quick to respond, genuinely understanding, and went above and beyond to resolve my issue efficiently. I truly appreciated her friendly attitude and willingness to help—she made what I thought would be a long, difficult process so much smoother. Thank you, Trixia, for your excellent customer service!

Order got lost in transit. Customer Service was great! Trixia was very responsive and quick to send a replacement right away.

Awful. I was so happy to buy from them because re-using is eco-friendly and they are cute. But they were not just unable to fix an order when I put in the wrong address and emailed them IMMEDIATELY, they refused to change the shipping address, or cancel the order either and furthermore they sent a robot to talk to me that was RUDE. I run an ecom company and we ALWAYS cancel an order if people ask, this is BASIC COURTESY and very easy to do. I'm furious. This item will not be retrievable if they send to that address. Way to take all the joy out of a baby shower and scr3w me in the wallet.

They aren’t perfect but I do feel they genuinely have customers in mind. This is my 3rd baby ordering from them, and the first time I’ve experienced issues. Two orders back to back were missing a piece and then the wrong items all together but both times they worked hard to make it right. Not only that but they were timely about it too. With a little more attention to detail they’re a 5 star company.

I ordered wrong items, but the team was very helpful to get me goodbuy bucks. So I can use the money order again. Very fast and very easy!