GoodBuy GearReviews of goodbuygear.com

We ordered an original leg rest for a Joolz aer stroller and paid for the product plilus shipping. It arrived in an old Amazon box with stickers hiding its logo. The box looked like it was opened before and the leg rest had no metal part which supposed to make it functional. So now, left with a useless piece of cloth that does not do anything, we tried asking for a refund or replacement, however they refused and offered us a $10 refund which is not acceptable since the leg rest is totally not functional at this point. No return policy as mentioned by previous reviewers. I would avoid this shop at all costs. Update 13 June I was contacted by customer service and they refunded me the full amount.

Avoid this store. I bought an expensive stroller based on the manufacturer’s info they linked to. That info turned out to be wrong. The store has no return policy. They’ll only accept product back if there’s incorrect info on their own site - but their site has no actual product details. Now they refuse to take the stroller back. Shady, unhelpful. ——— If you’re wondering what happens when you reach out to the ‘care team’ they urge people to contact under every review here: “I apologize, but I don't have specific information about a Trustpilot response or a resolution for your Bugaboo Butterfly return. Our standard return policy allows blah blah blah…”

When I booked my appointment for dropping off my stuff Victoria responded to me quickly very nicely and so kind. I’m so happy to know her and the place. Highly recommend this place if you want to donate or sell your baby stuff☺️

Absolutely love them! Im so happy I found this website.ni got a gently used stroller for half the price and it looked brand new even with a scuff. They are quick to respond to emails and they have the best deals I've seen around. You can also sell your baby items.

This is my second purchase from Good Buy Gear and I wish I had found them sooner. I love the idea of secondhand kid and baby stuff, but there’s always the potential that it’s not in the condition it was advertised as. So I love that GBG actually checks the stuff. Also, their customer service is outstanding. I shipped my second order to the wrong address, caught it right away, and they were able to fix my issue immediately. The rep I worked with was also super responsive. She got back to me way faster than I was able to get back to her. I just wish I knew about them sooner. I try not to give unsolicited advice to my friends with kids younger than mine, but I’m telling all of them about GBG.

Website is easy to use and the products I’ve received have all been in fantastic shape! Been wanting to get the Uppababy vista bassinet for my newborn, but didn’t want to pay full price. Went on GBG and they had one available for a great price and when it arrived it was in perfect condition!

Got a weird tracking number from Ehub which wasn't working properly when clicked from email. After reaching out to customer service they provided the proper link for tracking and my delivery was delivered a few days later. Customer service responded promptly and had such attention to detail. The total time from when I ordered online to the package showing at my home was a week which wasn't long at all. I'm pleasantly surprised by the open box items and got such a good deal. I'd buy from goodbuy gear again!

I have been working with good buy gear for a little over a year and have had great experiences with them. They do a great job at delivering quality products for a great price! I would highly recommend good buy gear to anyone who is looking for quality baby items for a fraction of the cost!