GoodBuy GearReviews of goodbuygear.com

Response from GoodBuy GearAug 6, 2025

We’re so sorry about the inventory issue with your order. We understand how frustrating it must be to miss out on other sales and be left without the stroller you needed. Your feedback is truly appreciated, and we’ll be reviewing our processes to help prevent issues like this in the future. Thank you again for sharing your experience with us.

Response from GoodBuy GearAug 6, 2025

We’re so sorry that the stroller did not make it to you. Our team investigated with both our warehouse and the carrier, and unfortunately, it was determined that the stroller was lost in transit. We are so glad our team member, Victoria, was able to assist you in looking into the issue, refund the missing item, and provide a promo code for the inconvenience. We truly appreciate your feedback and will use it to improve our processes moving forward.

Response from GoodBuy GearAug 6, 2025

Thank you for such a wonderful review! We’re so glad our team could make your experience a great one, and it means a lot to hear you’d shop with us again. We can’t wait to help you find more great gear in the future!

Response from GoodBuy GearJul 16, 2025

Thank you so much for your kind words! We're thrilled to hear that you've had great experiences with us and that we've been able to help you save while outfitting your home for your new grandbabies. We appreciate your support and look forward to seeing you shop again soon!

Response from GoodBuy GearJul 9, 2025

We’re so sorry to hear about your experience. This certainly isn’t the experience we want for our customers. Please reach out to our team at [email protected], we’d be more than happy to review all aspects of your order further with you and see how we can help.

Response from GoodBuy GearJul 2, 2025

Thank you for your feedback, and we are truly sorry for the frustration this delay has caused. We completely understand how disappointing it is to be waiting longer than expected for your order. We’re currently experiencing longer-than-usual processing times due to our move into a larger space, and while this transition is helping us grow, we know it’s led to frustrating delays for customers like you. We’ve added notes about the delay on our website and product listings, and we’re also sending additional emails for orders delayed beyond our standard 3 business days. Please know our team is working as quickly as possible to get all orders out, and we truly appreciate your patience and understanding as we get back on track.

Response from GoodBuy GearJul 2, 2025

Thank you so much for your feedback, and I’m really sorry this order didn’t live up to your previous experiences. I completely understand how frustrating it is, especially since you ordered with plenty of time and were counting on using your double stroller this weekend. We’re currently experiencing longer processing times as we move into a bigger space, and we’ve added notes about this delay on both our website and product listings to be as transparent as possible. If an order is delayed beyond our usual 3 business days, we also send a follow-up email, I’m sorry if that wasn’t received or didn’t provide the clarity you needed. It also sounds like our support replies missed the mark, and we genuinely appreciate you bringing that to our attention. Thank you again for your patience and understanding as we work through this transition.

Response from GoodBuy GearJun 25, 2025

We sincerely apologize for the delay and greatly appreciate your patience as we worked to process your order. We're glad we could keep you informed and be transparent about the delay. After reviewing your order, we see it was placed on 6/18 and shipped on 6/24, and it’s now in transit to you! Our usual processing time is 3 business days, and orders typically take 3-7 business days to arrive (excluding weekends). While we regret the small delay, we’re happy that this is on its way to you! We are continually working to improve our processes and truly appreciate your understanding.