GlokoreReviews of glokore.com

I can not recommend Glokore nor will I be placing ordering placing any future orders. We ordered 2 masks. One arrived damaged and was defective. The 'support' requirements to prove the item is defective are ludicrous and demeaning.

What a scam! I bought two, one for myself and one for my daughter. We couldn’t use them because they won’t stay on the light you choose. They colors bounce continuously so you get no benefit. I can’t believe both have the same problem…hmmm. I called to let them know I would be sending them back. Alisha said to send a video showing the problem. I made the video but I have tried to attach it to their email and always get error messages. Obviously they have blocked pics and videos. I want to attach the video but can’t find a way to do it. We tried several times and mine worked once. The other never worked. It took me awhile to purchase these. What a sad thing for the consumer.

I ordered a mask in August, and never received it. I tried reaching out via email and Glokore's Customer Service #, which belongs to an entirely different company. I have had zero response from Glokore in any way, and am still out $119.95. Will be contacting an attorney and reporting this fake company to the BBB. Save your money and ignore the 5-star reviews. They are inaccurate. If anyone has found a way to actually contact Glokore, please share that information. The review I left on Glokore's website has been removed.

My husband bought me this led light mask, as well some of the glokore products. The first mask took about 2 weeks to arrive. Plugged it in right away to fully charge. Within approx 14 minutes it shut off. I was able to start it again but about 9 minutes later it shut off a second time. Next time I tried to use it, same thing. After the 3rd time I reached out to let them know the mask was defective. After multiple emails, a new unit was sent. It arrived yesterday. I charged it up and used it tonight. Exact same thing. First run approximately 14 minutes, then restarted and only ran about 9 more minutes. Way too expensive for being junk. Extremely disappointed.

Having trouble getting a refund for red light therapy machine. Followed return instructions. After several email interactions I was told yesterday that due to an internal issue they were unable to process my refund back to my card. But not to worry they would send an email check for the refund. Never heard of such a thing, Still waiting for the refund.

I had a great experience with customer service!!! I ordered 2 masks and ended up receiving a red light belt instead. I reached out and they got back to me within minutes, checked on the order, and apologized for the mix up. They told me to keep the belt for the inconvenience and they will be sending my order asap! I received them both, and have used the mask a few times now. It is a little big for my small face, so I’m going to mess with it to try and get it to fit. If not, I’ll just lay down for the recommended time and relax with it on. I am not sure if it’s been used enough for me to tell much of a difference, but after each use my skin does feel smooth and looks brighter! The belt also helps with my lower back pain, almost instantly. I’m nearing 40 and have 3 kids and recently lost 70 lbs, so my back has been through a bit. I’m enjoying their products, am VERY pleased with the companies customer service, and will not hesitate to try more products on their website in the future!

Great customer service Best ever. They were quick to respond and resolve. I don’t know why some customers wrote bad reviews.

I ordered a red light mask for my face. Unfortunately, the mask was too big for my face and little head so I requested a refund. The customer service (in particular, Erika) was top shelf. The communication was thoughtful and helpful, which made the process easy. Great customer support.