TOBY
SO frustrated and annoyed!!
SO frustrated!! I placed an order November 30, 2025. Received an email the next day Dec. 1st with shipping and tracking number. Was impressed by how quick that was…now 9 days later USPS tracking still shows “label created awaiting item” from shipper. Tried to live chat …wouldn’t go through. Called the number on their site….its a wrong number goes to a company called HVAC who stated that they get calls for them all the time and the number on their site is wrong?? What the heck?? Sent an email and was told to wait another 5-7 days?? They immediately took the money out of my account … I’ve already waited 9 days and my item still isn’t shipped and they want me to wait another week for shipping??? This is ridiculous…guess I’m going to have to contact my credit card and file a claim. So disappointing…I bought this as a gift for someone that really wanted to try this and it turned into a mess. Beware buyers.
Response from GlokoreDec 10, 2025
We appreciate you taking the time to share your experience, and I sincerely apologize for the frustration this situation has caused. This is absolutely not the level of service we aim to provide. It looks like your order was processed right away, but the tracking status has not updated as it should. Occasionally USPS experiences delays in scanning packages, but a wait of this length is not normal, and we want to make sure your order is located or replaced as quickly as possible. We are also very concerned about the incorrect phone number you mentioned. We take this seriously and are already investigating to ensure that all contact information on our site is accurate and updated. Please contact our support team directly at (888) 899-8534 so we can personally look into your order, confirm the shipping status, and—if needed—reship or refund you immediately. Your satisfaction is extremely important to us, and we will make sure this is resolved for you as quickly as possible.