The instructions on the insert say, "rinse mouth and device" it is not water, or saliva proof!! Water gets inside the unit and shorts out the the charging regulator!!
DO NOT GET IT WET!!
Response from GlokoreSep 21, 2026
We’re sorry to hear about your experience and appreciate you bringing this concern to our attention, Nory. We understand how frustrating it can be when the care instructions appear unclear, particularly when they involve a device that should be handled carefully around moisture.
We take your feedback seriously and would like the opportunity to review what happened with your device and determine the best way we can assist. Please contact our support team at (888) 899-8534 with your order details so we can look into this further and work toward an appropriate resolution.
Your experience and feedback are important to us, and we want to do everything we can to address your concerns and help resolve the issue.
MA
Margery A.
I just received the sculptor today
I just received the sculptor today. As I was reading through the instructions, now I read that you cannot use them if you have metal implants. I have attached a copy of the instructions, stating that you can't use it if you have metal implants.
I have had both my hips replaced (replacement cards in my name are attached). If this had been stated anywhere in the description of the product I would never have ordered this product.
I had planned to use this for my stomach, thighs and buttocks as I had Bariatric surgery.
I'd like to return this product because I obviously can't use this due to my implants.
Please send me instructions on how to return this product by sending me a prepaid shipping label.
THEIR RESPONSE:
Maricar (Support)
5:53 PM (35 minutes ago)
Hello M******,
Thank you for reaching us. This is Maricar of Glokore and I'll be assisting you with your concern.
We’re sorry to hear that you’re not satisfied with your recent purchase. We appreciate you bringing this to our attention, as customer satisfaction is our top priority. Please rest assured that we are committed to continually improving our products based on your feedback.
To return the product, please use the following return address:
Ship to: Glokore Returns
7233 Freedom Ave NW North Canton OH 44720
Please be aware that we do not cover the shipping charges or provide shipping labels for returning the item.
I looked through all their ads on Facebook and their own website, and NOWHERE was it in PRINT that this Sculptor couldn't be used with any METAL IMPLANTS. I think they should pay for the return because I NEVER would have made a purchase that I couldn't use due to medical conditions. From my email to them above, you can see that I attached my implant cards and a pic of the actual sentence in the instructions.
UPDATE: They are issuing a refund and I don't have to return the device. I will delete my post when my refund has cleared.
My refund has cleared, I've updated their rating to 4 stars for the excellent customer service I received from Maricar. I really wish I'd known before purchasing that you couldn't use with metal implants. It's also lucky that I read the instructions all the way through.
Response from GlokoreJul 22, 2026
We appreciate you for updating your review and sharing your experience, Margery. We sincerely regret the frustration and inconvenience this situation caused.
Customer safety is extremely important to us, and we understand how disappointing it must have been to learn from the product instructions that the device was not suitable for your circumstances after it had already arrived.
As confirmed in our email correspondence, we have issued a full refund, and you were not required to return the device. We’re pleased we could reach a resolution that addressed your concerns.
We also value your feedback regarding the product information, as it helps us evaluate how we can make important usage and safety details clearer for future customers.
We appreciate the opportunity to resolve this matter and wish you all the best on your wellness journey.
LA
LAUREL
The customer service was excellent
The customer service was excellent. I was having trouble using the Glokore product and emailed back and forth with customer service several times. Unfortunately I was not able to continue to use the product so they gave me a full refund. I only took off 1 star because of not being able to use the product.
Response from GlokoreMay 15, 2026
We appreciate you taking the time to share your experience with both our product and Customer Care team. We’re pleased to hear that our support staff remained responsive and attentive while working through the troubleshooting process with you.
While we regret that the product ultimately was not the right fit for your needs, our team always aims to provide fair and timely resolutions whenever a customer encounters difficulties. We’re glad we were able to process a full refund for you and assist throughout the process.
Feedback like yours is extremely valuable as we continue improving both our products and customer experience. If you ever have questions or need assistance in the future, our team is always here to help.
AC
Avid Coffe D.
Customer service was excellent
I have not had my mask long enough to review, but I have dealt with Maricar in customer service. She responded quickly and rectified the situation in a timely manner. I was very satisfied with the response from customer service.
Response from GlokoreApr 1, 2026
We appreciate you taking the time to share your feedback. While you’re still getting familiar with the mask, we’re very glad to hear that your interaction with our customer service team was a positive one. Maricar works hard to respond promptly and ensure that any concerns are addressed as quickly and efficiently as possible.
Our priority is always to resolve issues in a timely manner and make sure every customer feels supported throughout their experience. If you have any questions as you continue using the mask, please don’t hesitate to reach out — we’re here to help and ensure you remain fully satisfied.
PL
Paul L.
Frustrating experience at first, but resolved!
Ordered the LED Face Mask in late November for my wife (order #108672). Now the USBc charging receptacle on the mask has failed. I called customer service and the rep (Emily, who was polite) told me that the 90-day warranty had expired. Well, it has been 4 months since the item was shipped, somewhat less sine it was received. I asked her if they might do an exception and was told "no". I then asked if I could order a replacement part and was told "no", they don't sell parts. I then asked if a supervisor was available to speak with me...again "no". I asked if I could leave a message for the supervisor so that I could get a return call within a couple of hours before writing a negative review and the rep did take the message. Haven't gotten a callback.
Overall, my takeaway for now is that the product is apparently cheaply made and the company is not very concerned about negative customer experiences!
Update (3/26): Customer service contacted me after my previous review and, after asking me to send a video detailing the problem, notified me that are sending a replacement mask at no charge.
Response from GlokoreMar 26, 2026
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. We understand how frustrating it can be when a product stops working, especially so soon after purchase, and we also apologize for any inconvenience caused by the communication around warranty coverage and escalation.
After reviewing your case, we’ve made an exception and processed a replacement for your LED Face Mask. Our goal is always to ensure our customers feel supported and confident in both our products and service, and we’re glad we were able to take care of this for you.
We’re also sharing your feedback with our support team to improve how warranty inquiries and supervisor requests are handled, as we never want anyone to feel unheard. Your experience helps us identify areas where we can do better.
If you have any additional questions or need further assistance while waiting for your replacement, please don’t hesitate to contact us. We’re here to help and want to make sure everything is resolved to your satisfaction.
SK
Sonali K.
Great customer service, but lackluster product
I wanted to share an honest experience with the Glokore scalp massager with LED red light.
First, I have to say that the customer service team was excellent. They were prompt, friendly, and very quick to respond when I reached out. After about a month of using the product, I contacted them with my concerns, and they handled the situation professionally and processed my refund without any hassle. I truly appreciate how smoothly they resolved everything.
As for the product itself, I found the marketing somewhat misleading. It’s advertised as a red light therapy device intended to support hair growth. However, after doing more in-depth research, I learned that hair growth treatments typically rely on laser diodes (like those used in prescription-strength laser caps), not standard LED lights. From what I discovered, LED light alone does not have the same clinically supported impact on hair regrowth.
In addition, the daily routine became impractical for me. The instructions recommend holding the device to your scalp for about 10 minutes each day. Having to manually hold it in place made the process feel cumbersome and difficult to maintain consistently.
Overall, while the product didn’t meet my expectations, I was very impressed with the company’s customer service and willingness to make things right. If ease of use and clinically proven technology are priorities for you, it may be worth researching the differences between LED and true laser-based devices before purchasing.
Response from GlokoreFeb 23, 2026
Hi Sonali, thank you sincerely for taking the time to share your detailed feedback. We truly appreciate thoughtful reviews like yours.
First and foremost, we’re very glad to hear that your experience with our support team was a positive one. Providing prompt, respectful, and hassle-free assistance is extremely important to us. If a product doesn’t meet expectations, we believe resolving it quickly and fairly is simply the right thing to do.
Regarding your comments about the technology: we understand that there is often confusion in the marketplace between LED-based red light therapy devices and laser diode devices. Our Glokore scalp massager uses medical-grade red LED light at a specific wavelength selected for scalp stimulation and circulation support. While low-level laser therapy (LLLT) devices use laser diodes and may differ in intensity and delivery method, red LED photobiomodulation is also widely used in cosmetic and wellness applications. That said, results can vary significantly from person to person depending on individual factors such as hair condition, consistency of use, and overall scalp health.
We also appreciate your feedback about usability. Consistency is important with any at-home routine, and we understand that holding the device manually may not be practical for everyone’s lifestyle. We are actively evaluating ways to improve user convenience in future iterations based on feedback like yours.
We want to be very clear: our goal is never to mislead. We strive to present our product accurately and transparently, and we continuously review our messaging to ensure it reflects what the device is designed to do. Customer trust is something we take seriously.
Thank you again for giving us the opportunity to address your concerns and for recognizing our customer service team. If you ever have additional questions or feedback, our team is always here and happy to help.
HP
Heather P.
I did research on which masks were best…
I did research on which masks were best for quality/results/cost and Glokore was recommended. I bought one. When it came, I charged it and used it but when I turned it off, the redlights still glowed red until the charge ran out. I emailed the company, they asked a few questions, I sent them a video of the issue and they send a replacement out immediately. I am very impressed with the service and non-argumentative customer service that you run into so many times with products.
Response from GlokoreFeb 12, 2026
Thank you so much for taking the time to share your experience.
We’re sorry to hear that your first mask had an issue, but we truly appreciate you giving us the opportunity to make it right. If any product doesn’t perform exactly as it should, our priority is to respond quickly, understand the problem, and resolve it without hassle — whether that means troubleshooting, replacing the item, or providing any additional support needed.
We’re glad our team was able to review your video promptly and send a replacement right away. We know how frustrating it can be to deal with back-and-forth or unnecessary delays, and we’re committed to making the process simple, fair, and stress-free for every customer.
If you ever have any additional questions or need further assistance, please don’t hesitate to reach out by calling (888) 899-8534. We’re always here to help and to ensure you’re fully satisfied with your Glokore experience.
DA
Dan
Upon ordering the LED mask I had…
Upon ordering the LED mask I had concerns after reading the reviews on trustpilot. I reached out to the company and was on hold approximately 8 minutes. I then spoke to Lina. After relaying my concerns about all of the issues that are discussed in reviews she assured me that the product would be shipped with no (fraudulent postage), that the product will operate properly. And that if there are any issues I can reach back out and they will be addressed. I purchased the extended warranty intentionally. I did not purchase the VIP package and it was not added to my order. There is a small box to decline the VIP 19.99. I believe that it was inadvertently missed by some when placing the order. I will follow up with a review of the product in a couple months assuming that there are no problems with shipping.
Response from GlokoreDec 16, 2025
Thank you for taking the time to share your experience and for reaching out to our support team before placing your order. We truly appreciate the opportunity to address your concerns directly.
We’re glad to hear that Lina was able to speak with you and provide clarity regarding shipping, product functionality, and our support process. Our goal is always to be transparent and available, and we’re happy to know you felt reassured before completing your purchase.
We also appreciate your acknowledgment regarding the optional VIP package. While it is clearly marked and can be declined during checkout, we understand that online purchasing experiences can sometimes move quickly, and we continuously review our checkout flow to ensure everything is as clear and straightforward as possible.
Your extended warranty is in place specifically to provide peace of mind, and our team remains available should you need assistance at any point—whether related to shipping, product operation, or warranty support. We stand behind our products and are committed to resolving any issues promptly and fairly.
Thank you again for your thoughtful review. We look forward to your follow-up and hope you’re very satisfied with your LED mask experience.
