This company charged me for a purchase I did not make. I sent an email to customer service and they said that there was nothing they could do. DO NOT purchase anything from this company.
Response from GlokoreNov 25, 2025
I'm sorry to hear about the unauthorized charge and your frustrating experience with our customer service. A detailed explanation on how the case was handled should have been provided to you. If you're not satisfied with the response, please reply back with more details so we can investigate further.
MA
Marie
Additional product added to order
When I ordered a product, somehow a mystery box was added to my order for $19.99 and I immediately contacted Customer Service to nullify the order and only received an automatic reply and the next day I received a message that the mystery box had been shipped.
Response from GlokoreNov 25, 2025
We’re really sorry for the unwanted mystery box and the delay. Our support team is working through a high volume of emails right now.
You’ll get a personal reply as soon as possible – we’re on it.
Thank you for your patience!
SY
Sheryle Y.
unauthorized items added
I just ordered one face mask. The problem is that when the final total was put up the order had already been submitted and a mystery pack and a VIP membership were added without my consent and I never even saw anything about the VIP membership. So right from the start I am being over charged. That worries me. Update: they returned the price I was charged for the stuff I did not order. Now I wait to see how product works and will update again. I won’t be telling you about the product. When I didn’t get it I went on chat at was told they canceled the order and black listed me because I had notified my bank about the unauthorized charge. Her chat was rude. There you have it so I ordered one someplace else with no problems.
Response from GlokoreNov 25, 2025
Thank you for taking the time to share your experience. We are truly sorry for the frustration this situation caused, and we appreciate the opportunity to address it.
First, we want to clarify that add-on items such as mystery packs or VIP memberships should never be added without clear consent. We’re glad we were able to promptly refund the unwanted charges, but we understand that the issue should not have occurred in the first place. Your feedback is helping us review and improve our checkout process to ensure this does not happen again.
Regarding the cancellation of your order and the interaction you had with our support agent, we sincerely apologize. You should always be treated respectfully, and your concerns should be handled professionally. We’re currently investigating this internally, both to understand what happened and to make sure our team members follow proper customer-care standards at all times.
We also want to assure you — and any payment partners reviewing this — that we take claims of unauthorized charges extremely seriously. When a customer reports a charge they don’t recognize, our policy is to work with them to resolve it quickly and transparently, not to penalize them. If any action taken on your account was in error, we want to correct that.
Even though you chose to purchase elsewhere, we are still here and ready to help if you would like us to review your account status or assist with anything further. Your satisfaction and trust matter to us, and we appreciate the chance to make this right.
Thank you again for your feedback, and we wish you the very best.
SH
Sarah H.
I ordered on 11/1/2025 never received
I ordered on 11/1/2025, 2 masks and the website added a mystery box without my consent. The package was sent to a distribution center near me arriving on 11/6/2025 but was not delivered. I called and was told they would ‘re- deliver’.
Then tracking showed returned to sender 11/18/2025 — they never tried to deliver the package.today is 11/19/2025
Response from GlokoreNov 20, 2025
I'm so sorry for the frustration – that mystery box should never have been added, and the delivery experience sounds awful.
Please contact us back on [email protected] with your order number, and we'll fix everything right away. We’ll make this right – just shoot us a quick message and we’ll handle it immediately.
AG
Austin G.
I bought 2 masks
I bought 2 masks. The mask worked for about a week and now it won't keep a charge. It stays on for about 10 min and then shuts off after having it on the charger for 24 hrs. A little disappointed cause I got this as a christmas gift for my mom as well and don't want to give it to her if it's gonna do the same thing
Response from GlokoreNov 20, 2025
I'm really sorry to hear your mask is having charging issues – that's definitely not the experience we want for you or your mom.
Please email us directly at [email protected] with your order number, and we'll get this sorted out for you right away – whether that's a quick fix, replacement, or full refund.
We’ve got your back! Just reach out and we’ll take care of it.
LS
Livia S.
The best customer service ever.My…
The best customer service ever.My issue( ordered 2 products by mistake.paypal was frozen) was solved in less than 1 h since I sent the request.
Thank you
Response from GlokoreNov 17, 2025
Thank you so much, Livia! We're thrilled we could fix it so quickly for you. Your kind words mean the world to us!
RS
Rosemary S.
Helpfulness and persistence Pays off
Denzel was persistent in his help to us. He kept asking pertinent questions which helped with our search for answers to help him. He was patient and kind and did not rush us. He helped us resolve our issue.
Response from GlokoreOct 31, 2025
Thank you so much Rosemary for taking the time to share your experience! We're delighted to hear that Denzel was persistent, patient, and kind throughout the process. His thoughtful questions clearly made a real difference in guiding you to the right solutions. We truly appreciate your feedback and are thrilled your issue is fully resolved!
LP
Lexi Parker Romance A.
Best live customer service
Customer service answer the phone right away. It was a live person, Denzel. He resolved my issue while I waited. I've never had this happen before! well done!
Response from GlokoreOct 31, 2025
Thank you, Lexi, for this wonderful feedback! We're thrilled Denzel picked up right away and resolved your issue on the spot—first-time magic! 😊 Your kind words mean the world, and we’ll make sure he hears them. Well done to you for the glowing review!
