GlokoreReviews of glokore.com

Response from GlokoreAug 28, 2025

Thank you so much for your kind words! We’re so glad Kimberly was able to quickly help with your address update to make sure your mask got to you without any delays. We can’t wait for you to start using your LED mask and look forward to hearing about your results in your next review. Enjoy your GloKore experience, and thank you for choosing us!

Response from GlokoreAug 26, 2025

We apologize for the experience you had. When the system receives orders with same shipping address, it combines the order into 1 shipment. You will be refunded in full for the duplicate order, including the shipping. We will have someone from our team reach out and make this right for you.

Response from GlokoreAug 12, 2025

We’re very sorry to hear about your experience and understand how disappointing it is when a product stops working. We truly want to help make this right. Unfortunately, we could not locate your order in our system based on the information provided here. Our products come with a 90-day warranty from the date of purchase, and outside of that period, we’re unable to issue a replacement or refund. That said, we’re committed to finding a solution and would be happy to review your order details to see what options we may have. If you could please contact us at [[email protected] or call us at 888-899-8534r] with your full name, order number, or email address, we’ll investigate further and work toward a resolution. ** UPDATE ** We were able to locate your order and have issued you a full refund. Please allow up to 7-10 business days for the funds to return back to the original method of payment. We appreciate you providing additional information and giving us a chance to resolve the issue.

Response from GlokoreAug 12, 2025

We’re sorry to hear about your experience and understand how frustrating it can be when a product doesn’t work as expected. We truly want to resolve this for you as quickly as possible. Unfortunately, we were not able to locate your order in our system with the information provided. If you could please contact us at [[email protected] or call us at 888-899-8534] with your full name, order number, or email address, we’ll be able to verify your order and send you a replacement charger or assist with a refund right away. We take these matters seriously and are committed to making sure you receive the product and support you deserve. *update* - Our customer service member refunded your order in full. Please allow up to 7-10 business days for the funds to return back to the original method of payment. We hope this resolves your issue.

Response from GlokoreAug 12, 2025

Thank you for sharing your experience! We’re glad to hear your order arrived promptly and that our team was able to resolve the VIP order that was opted in at checkout. Your satisfaction is important to us, and we’re happy you decided to try our light therapy product. We hope you continue to enjoy the benefits!

Response from GlokoreAug 7, 2025

We’re sorry to hear about your experience and would like the opportunity to make things right. Could you provide us with either an order ID or an email for the order so we can resolve for you right away? Please contact us [email protected] or we'll request information here on Trustpilot, if you could provide us with your order detail we'll resolve your issue.

Response from GlokoreAug 7, 2025

We’re very sorry to hear about your experience and would like the opportunity to make this right. Unfortunately, we are unable to locate your order based on the name provided in this review. Could you provide us with the order detail so we could resolve your issue right away? Your satisfaction matters to us, and we are committed to resolving this promptly once we have the necessary details.

Response from GlokoreAug 7, 2025

Thank you for sharing your experience with us. We’re glad to hear Kimberly was able to assist you quickly and process your refund for the VIP membership charge. We always aim to resolve any concerns promptly, and it’s great to know Kimberly provided the service you deserve. We appreciate your feedback and the opportunity to make things right.