Sheila
Responsive Customer Support
I had a product issue after about 10 months of intermittent use of the red light mask. I reached out to Glokore customer support and found them to be extremely responsive. I dealt directly with Reyzelyn in each communication. She asked me to do some simple tests and send a video to show that the product wasn’t working properly. In the end they replaced the product free of charge. I was extremely pleased with the resolution and the way it was handled. The Support team got back to me very quickly and addressed the issue without having me run through hoops. I’ve dealt with other companies where it’s very difficult to get a resolution. This was a breath of fresh air.



