GlokoreReviews of glokore.com

Response from GlokoreOct 22, 2026

We’re sorry to hear that both of your LED light mouthpieces stopped working so soon, and we understand how frustrating and disappointing this experience must have been. We appreciate you giving us the opportunity to address the issue, and we’re glad our team was able to assist with a replacement. We’re pleased to confirm that, as communicated via email, your concern has been resolved. Your satisfaction is important to us, and we take product concerns seriously. We appreciate you sharing your experience and are happy to hear that you’ve noticed positive results with your gum health. Thank you for allowing us the opportunity to make things right. We value your feedback and hope you continue to have a positive experience with GloKore.

Response from GlokoreOct 6, 2026

We’re sorry to hear about your experience with the Glokore Body Sculptor and understand how disappointing it is to have the device stop providing suction after only a limited number of uses, especially when you took care to follow the cleaning instructions. We’d like to clarify that the Body Sculptor is covered by our **90-day warranty period from the date of delivery**. As the purchase was made in March and the issue was reported several months later, the product is unfortunately outside the applicable warranty period. We also understand your concern about purchasing another unit without knowing whether it would meet your expectations. That said, we don’t want you to feel that your concerns have been overlooked. Our support team is always willing to review the order and the circumstances of the issue to determine whether there is anything further we can do to assist. We value the opportunity to address concerns fairly and work toward the best possible resolution for our customers.

Response from GlokoreSep 21, 2026

We’re sorry to hear that the mask did not meet your expectations, especially regarding the fit, comfort, and areas of coverage. We also regret the frustration you experienced with the bonus item and enrollment process. We appreciate you taking the time to share your concerns and feedback. We would like the opportunity to look into your order and better understand what happened so we can assist you appropriately. We have requested your order and contact information and will be happy to review the details once received. Our goal is to address your concerns as thoroughly as possible and work toward a resolution that leaves you feeling supported. We hope to hear from you soon so we can assist further.

Response from GlokoreMar 3, 2026

Thank you for sharing your experience. We take feedback like this very seriously, and we sincerely apologize for the frustration you’ve encountered. Our goal is always to provide a smooth ordering experience and responsive customer support. We are concerned to hear that you were unable to reach us and that you did not receive responses to your emails. That is not the level of service we strive to provide. We would very much like the opportunity to resolve this for you as quickly as possible. Please contact our customer support team directly at (888) 899-8534, Monday through Friday during business hours, so we can review your order and address any concerns regarding the items you received. If you have already received a request from us for your order details, kindly respond with your order number and the email address used at checkout so we can locate your account immediately. Regarding the promotional gift, we aim to accurately represent all promotional items and will be reviewing your feedback internally to ensure clarity in our offers. We are committed to making this right — whether that means clarifying the order, arranging a return, or issuing an appropriate resolution. Please reach out so we can personally assist you and ensure your concern is fully addressed. We appreciate the opportunity to correct this.

Response from GlokoreJan 30, 2026

Thank you for taking the time to share your experience, Beverly. We’re genuinely sorry to hear that your device stopped working and that you feel disappointed with how the situation was handled — that’s certainly not the experience we want any customer to have. We want to clarify that while our refund policy is 90 days, we do take product concerns seriously beyond that window and always aim to explore any available solutions. We have requested your order information so we can properly locate your purchase and review the details, but we have not yet been able to identify your order in our system. We would very much like the opportunity to look into this further and see how we can help. Please reply to our request for your order details, or feel free to contact our support team directly at (888) 899-8534, where a representative will be happy to assist you. Customer satisfaction is important to us, and we’re committed to doing everything we reasonably can to address and resolve concerns. We hope you’ll reach out so we can continue the conversation and work toward a resolution.

Response from GlokoreJan 23, 2026

Thank you for taking the time to update your review and share your experience in detail. We sincerely apologize for the frustration you encountered when your mask stopped charging and for the initial response you received from our customer service team. That experience did not meet the standard we strive for, and we understand why it was disappointing. We’re glad we were able to ultimately issue a full refund, though we agree it should not have required additional steps on your part to reach a fair resolution. Your feedback has been shared internally, and we are actively reviewing our support processes to ensure clearer troubleshooting guidance and more responsive service moving forward. We appreciate you bringing this to our attention and giving us the opportunity to make it right. If you have any further questions or concerns, we’re always open to continuing the conversation.

Response from GlokoreDec 30, 2025

Hi Jacquelyn! We appreciate you reaching out to share your feedback and are sorry to learn about the charging issues you experienced. We want to clarify that our support team did work with you to provide assistance by sending the product manuals and detailed charging guidance to help troubleshoot and resolve the issue. Our intent is always to help customers get full and proper use out of their product whenever possible. While return windows are in place to ensure fairness and consistency, we understand how frustrating it can be when an issue arises close to that timeframe. Customer satisfaction is very important to us, and we make every effort to offer solutions, support, and clear instructions to resolve concerns even outside the standard return period. We appreciate you bringing this to our attention, as feedback like yours helps us improve our product support and communication. If you continue to experience issues or need further assistance, we encourage you to reach out to our customer service team so we can continue working toward a resolution.

Response from GlokoreDec 30, 2025

Thank you for taking the time to share your experience, Mary. We truly appreciate your kind words about our customer service team, and we’re glad to hear they were polite and helpful throughout the process. We understand your frustration regarding the return policy and how important it is for this information to be clear upfront. Transparency is something we take very seriously, and feedback like yours helps us identify where we can improve how policies are communicated on our website. Our goal is always to resolve concerns fairly and promptly. In this case, we worked directly with you to find a resolution that felt acceptable, and we’re glad we were able to reach an agreement with the 50% refund while allowing you to keep the product. Customer satisfaction is extremely important to us, and we are continuously reviewing our policies, processes, and communications to reduce friction and ensure a smoother experience for future customers. If there’s anything further we can do to address your concerns, we encourage you to reach out—our team is always here to help. Thank you again for your honest feedback.