GlokoreReviews of glokore.com

Response from GlokoreOct 15, 2026

We’re sorry to hear that the additional VIP Mystery Package was included in your order when you did not intend to select it. We understand how frustrating it can be to receive an unexpected charge for an item that did not meet your expectations, and we appreciate you bringing this to our attention. At GloKore, we want our customers to feel confident and informed throughout the ordering process. We’d appreciate the opportunity to review your order and address your concerns regarding the VIP Mystery Package. Please contact our customer support team at (888) 899-8534 so we can look into this matter and work toward a satisfactory resolution. We value your feedback and hope to have the opportunity to improve your experience with us.

Response from GlokoreOct 6, 2026

We’re genuinely sorry to hear how disappointed and frustrated you felt with your experience, Charlene. We understand your concern about wanting to try the product before knowing whether it would meet your expectations, and we regret that the return process added to your frustration. Most importantly, we’re glad our team had the opportunity to speak with you directly and work through your concerns. We’re pleased that the matter was ultimately resolved in your favor, as our goal is always to listen to our customers, address their concerns, and find a fair resolution whenever possible. We truly appreciate the opportunity to make things right and hope the resolution provided some reassurance. Your experience and feedback are important to us, and we’ll continue working to make the customer experience clearer and more supportive.

Response from GlokoreOct 1, 2026

We’re truly sorry for the frustration and concern this situation caused, Susan. We understand how upsetting it can be to receive a product you did not expect and see a charge associated with it, especially when the order information initially could not be located under your details. We want to reassure you that we took your concerns seriously and worked to address the matter. We’re pleased to confirm that the issue has been resolved, as confirmed via email. Our goal is always to make sure our customers feel heard and supported, and we’re glad we were able to bring this matter to a resolution. We sincerely regret the inconvenience you experienced and appreciate the opportunity to make things right.

Response from GlokoreSep 24, 2026

We’re sorry to hear about your experience with your red light therapy mat and understand how disappointing it can be when a product does not perform as expected, particularly given the investment involved. We take product concerns seriously and make every effort to review each situation individually and work toward an appropriate resolution. We’re pleased to confirm that this matter has since been resolved, as confirmed through our email correspondence dated September 17. We appreciate the opportunity to address your concerns and hope the resolution provided has helped bring this matter to a satisfactory close. Your feedback is also valuable to us as we continue working to improve both our products and customer support experience.

Response from GlokoreAug 21, 2026

Thank you for sharing your feedback, Michele. We’re truly sorry to hear about your experience, particularly the confusion regarding our phone number and the frustration surrounding the warranty process. We understand how disappointing this can be, especially when the product was received as a gift. We take concerns like yours seriously and want to make every effort to review what happened and find an appropriate resolution. We have reached out privately to request your order and contact information so our team can look into the details of your case and see what we can do to assist. We also appreciate you bringing the phone-number issue to our attention. We’re reviewing this internally so we can address any potential listing or linking error and make it easier for customers to reach the correct team. Our goal is not simply to apply a policy, but to make sure each customer feels heard and receives the best assistance we can provide. We hope to have the opportunity to improve your experience and work toward a satisfactory resolution.

Response from GlokoreJul 29, 2026

We appreciate you bringing your concerns to our attention and are sorry to hear about your experience. We take feedback like yours seriously and would like the opportunity to better understand what happened. To assist you, we've requested your order details so we can review your purchase and address any concerns as quickly as possible. Our goal is to ensure every customer receives the correct product and the support they need. We remain committed to working with you toward a satisfactory resolution and encourage you to respond to our request so we can investigate this matter further.

Response from GlokoreJun 15, 2026

We appreciate you sharing your experience and are sorry to hear about the charging difficulties you've encountered with your mask. We recognize how frustrating it can be when a product does not perform as expected, especially after you've taken the time to troubleshoot with different cables. Your feedback regarding the inclusion of a charging cable is valuable and has been noted. Our team has reviewed your concerns and has already reached out with a replacement option as a gesture of support. We are currently awaiting your response so we can proceed with the next steps and help resolve this matter as quickly as possible. Customer satisfaction remains our priority, and we look forward to hearing from you soon so we can provide further assistance.

Response from GlokoreJun 10, 2026

We are sorry to hear about your experience and regret any frustration this has caused, Kelly. This is not the experience we want for our customers, and we would like the opportunity to review the issue further and work toward a resolution. To assist you as quickly as possible, please provide your order number and preferred contact details so our support team can investigate the charging concern. You may also reach us directly at (888) 899-8534, and one of our representatives will be happy to help. Customer satisfaction remains our priority, and we look forward to addressing this matter for you.