I clicked to not get a second mask or a VIP package and it charged me for both and I can’t find where to cancel my order.
Response from GlokoreDec 22, 2025
Thank you for bringing this matter to our attention, Tola. We sincerely apologize for any confusion or inconvenience this may have caused, as this does not reflect the level of service we strive to provide.
Our priority is to ensure that all customer concerns are handled promptly and fairly. Upon review, we can confirm that your concern has been successfully resolved by one of our representatives. Should you have any further questions or require additional assistance in the future, please do not hesitate to contact us at Phone: (888) 899-8534. We are always available to assist you.
SG
Sandra G.
this company has wonderful customer…
this company has wonderful customer service, I had a problem with my order not getting here when it should have been.. THEY ISSUED A REFUND AND WHEN IT CAME IN TODAY THEY SAID TO KEEP IT WITH NO CHARGE!!!!! I would say they should have a 10 star rating!
Response from GlokoreDec 19, 2025
Thank you so much for taking the time to share your experience! We are thrilled to hear that your order finally arrived and that you’re happy with the resolution.
While we always strive for perfect delivery timing, we know that shipping delays can occasionally happen. Our policy is to prioritize the customer's experience above all else; once a package is significantly delayed beyond our guarantee, we initiate a Full Satisfaction Resolution, which in your case included a proactive refund to ensure you weren't out of pocket while waiting.
We decided to let you keep the items as a token of our appreciation for your patience. It’s important to us that every transaction ends with a satisfied customer, regardless of logistics hiccups.
We look forward to serving you again soon!
DA
Dan
Upon ordering the LED mask I had…
Upon ordering the LED mask I had concerns after reading the reviews on trustpilot. I reached out to the company and was on hold approximately 8 minutes. I then spoke to Lina. After relaying my concerns about all of the issues that are discussed in reviews she assured me that the product would be shipped with no (fraudulent postage), that the product will operate properly. And that if there are any issues I can reach back out and they will be addressed. I purchased the extended warranty intentionally. I did not purchase the VIP package and it was not added to my order. There is a small box to decline the VIP 19.99. I believe that it was inadvertently missed by some when placing the order. I will follow up with a review of the product in a couple months assuming that there are no problems with shipping.
Response from GlokoreDec 16, 2025
Thank you for taking the time to share your experience and for reaching out to our support team before placing your order. We truly appreciate the opportunity to address your concerns directly.
We’re glad to hear that Lina was able to speak with you and provide clarity regarding shipping, product functionality, and our support process. Our goal is always to be transparent and available, and we’re happy to know you felt reassured before completing your purchase.
We also appreciate your acknowledgment regarding the optional VIP package. While it is clearly marked and can be declined during checkout, we understand that online purchasing experiences can sometimes move quickly, and we continuously review our checkout flow to ensure everything is as clear and straightforward as possible.
Your extended warranty is in place specifically to provide peace of mind, and our team remains available should you need assistance at any point—whether related to shipping, product operation, or warranty support. We stand behind our products and are committed to resolving any issues promptly and fairly.
Thank you again for your thoughtful review. We look forward to your follow-up and hope you’re very satisfied with your LED mask experience.
SM
Samantha M.
I would NOT order from this company…
I would NOT order from this company again. Seriously, do your research and use your money elsewhere. The entire process feels like a scam. When you initially place your order, it doesn’t tell you your order has been processed but instead takes you to pop up screens (that you don’t realize are pop screens) with a large green purchase button. This makes you think you’re finishing your initial order when you’re really agreeing to pay $20 more for an add-on. You’ll then have to call or email to cancel that add-on and receive a refund. After that, I received USPS shipping info (shipping that I paid $9.99 for) but when I click on the tracking # the USPS website says the postage was counterfeit and the order won’t be delivered. I then had to call AGAIN because of course Glokore didn’t notify me. They said they can place another order for me and I’ll receive it in 8 days. This was a Christmas present I originally ordered on Dec 4th and paid $10 for shipping yet I now won’t have it until Dec 26th. Just save your money and time. There are other legit companies out there for masks around the same price that have much better reviews on their entire process.
Response from GlokoreDec 16, 2025
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share such detailed feedback. We take concerns like this very seriously.
First, we want to clarify that we never intend to mislead customers. Any optional add-ons presented during checkout are clearly marked and are never required to complete an order. That said, we understand how frustrating it can be if this was unclear, and we promptly issue refunds for any add-ons a customer does not want once we’re contacted.
Regarding shipping, we sincerely apologize for the inconvenience you experienced. In rare cases, postal issues can occur once a package enters the carrier’s system. As soon as this was brought to our attention, our team worked to resolve it by arranging a replacement shipment at no additional cost to you. While we understand this was intended as a Christmas gift and the delay is disappointing, we acted as quickly as possible to ensure your order would still be delivered.
Customer satisfaction is extremely important to us. We encourage anyone who experiences an issue to reach out directly so we can investigate and make things right, whether that means a replacement, refund, or another appropriate resolution. We are also continually reviewing our checkout flow and fulfillment processes to improve clarity and reliability.
If you’re willing, we would welcome the opportunity to assist you further and restore your confidence in our company. Please contact our support team at (888) 899-8534 directly so we can ensure your concern is fully resolved.
Thank you again for your feedback—it helps us improve.
RW
Rita W.
Scam?!
I ordered on 11-21-2025 and was charged an extra 20.00 for a VIP i did not sign up for or agree to. Then on 11-24-2025. An email stated my order was shipped. When I looked up the tracking no. It says "The package associated with this tracking number was found to bear counterfeit postage and is now considered Postal Service property under USPS regulations and will not be delivered. You are encouraged to contact the sender/merchant and/or your credit card company, as applicable, to seek a refund or other available recourse."
Response from GlokoreDec 15, 2025
Thank you for sharing your feedback. We take all billing and fulfillment concerns seriously and appreciate you bringing this to our attention.
We have since reviewed this matter and confirmed that it has been resolved. We continuously review our checkout and shipping processes to prevent issues like this and to ensure a clear, reliable experience for our customers.
We appreciate your feedback, as it helps us improve and maintain the standards expected by our customers.
CH
Charlene H.
I'm waiting on my package and the usps…
I'm waiting on my package and the usps sent me this message This package was shipped with counterfeit postage. Please contact the merchant or seller with any questions.
Response from GlokoreDec 12, 2025
Thank you for bringing this to our attention, Charlene. We’re very sorry for the worry this USPS message has caused. We want to assure you that we do not use counterfeit or unauthorized postage, and when USPS flags a label in error, we work quickly to get it corrected.
We’ve already sent you a request for your order details so we can investigate this right away and ensure your package is delivered—or reship it at no cost if needed. Please respond to that message when you can, as we’ll need that information to assist you promptly.
If it’s easier, you’re also welcome to call us directly at (888) 899-8534 so we can resolve this for you as quickly as possible.
Your satisfaction and peace of mind are extremely important to us, and we’re committed to helping every step of the way.
SW
SW
I am so pleased and impressed with Glokore
I am so pleased and impressed with the customer service I received by Briana, a Glokore representative. She was so helpful in assisting me to receive a refund when I accidentally ordered two of the same product. I am very happy with the product I ordered and with the wonderful customer service I received.
Response from GlokoreDec 12, 2025
We appreciate you for taking the time to share your experience! We’re thrilled to hear that you’re happy with your product and that Briana was able to assist you so quickly with your refund. Providing prompt, reliable support is extremely important to us, and we’re glad we could resolve the issue to your satisfaction.
Your feedback means a lot, as we are continually working to ensure every customer receives the same level of care and transparency. If there’s ever anything else you need, please don’t hesitate to reach out — we’re always here to help.
Thank you for choosing Glokore! 🌟
CW
Cindy W.
Scam
First when you order they sneak in a $19,99 VIP package that you have to request a refund on.
Package was intercepted due to "counterfit" and company is aware of this issue and doing nothing about it.I requested a refund which will take sometime.Next morning i get a notice they shipped another.When I called customer service they said if I get it return or keep.What!Check your credit card
Response from GlokoreDec 10, 2025
Hi Cindy!
We appreciate you sharing your concerns, and we’re truly sorry for the frustration you experienced. We want to assure you and future customers that we take situations like this very seriously.
The issue with the VIP add-on and the intercepted package has been fully resolved, and we’re glad we were able to get this corrected for you. We have also reviewed our checkout process and shipping procedures to help prevent this type of confusion from happening again.
If you need anything further, have questions about your order, or would like us to verify any charges for your peace of mind, please feel free to reach out to our support team at (888) 899-8534. We’re always here to help and make sure you’re fully taken care of.
Thank you for giving us the opportunity to resolve this for you.
