The face mask always had an issue with charging. I only used the cord sent with the mask but it took multiple attempts to charge. I emailed customer service and they did not offer any solutions other than returning it but of course, I missed the return window by less than a month. I would not buy again from this company.
Response from GlokoreDec 30, 2025
Hi Jacquelyn! We appreciate you reaching out to share your feedback and are sorry to learn about the charging issues you experienced.
We want to clarify that our support team did work with you to provide assistance by sending the product manuals and detailed charging guidance to help troubleshoot and resolve the issue. Our intent is always to help customers get full and proper use out of their product whenever possible.
While return windows are in place to ensure fairness and consistency, we understand how frustrating it can be when an issue arises close to that timeframe. Customer satisfaction is very important to us, and we make every effort to offer solutions, support, and clear instructions to resolve concerns even outside the standard return period.
We appreciate you bringing this to our attention, as feedback like yours helps us improve our product support and communication. If you continue to experience issues or need further assistance, we encourage you to reach out to our customer service team so we can continue working toward a resolution.
MB
Mary B.
Problem with return policy.
Costumer service people were very nice, polite and helpful.
The problem is their return policy. It is not written on their website. They do not pay return shipping. If this was clearly stated on the website I would never have purchased the red light mask.
The mask was not what I expected. I just didn't want it which is my preference.
Instead of going thru the return process which I learned about when I called customer service I opted for half refund and keep the product.
Just too many obstacles to ever buy from them again.
Response from GlokoreDec 30, 2025
Thank you for taking the time to share your experience, Mary. We truly appreciate your kind words about our customer service team, and we’re glad to hear they were polite and helpful throughout the process.
We understand your frustration regarding the return policy and how important it is for this information to be clear upfront. Transparency is something we take very seriously, and feedback like yours helps us identify where we can improve how policies are communicated on our website.
Our goal is always to resolve concerns fairly and promptly. In this case, we worked directly with you to find a resolution that felt acceptable, and we’re glad we were able to reach an agreement with the 50% refund while allowing you to keep the product.
Customer satisfaction is extremely important to us, and we are continuously reviewing our policies, processes, and communications to reduce friction and ensure a smoother experience for future customers. If there’s anything further we can do to address your concerns, we encourage you to reach out—our team is always here to help.
Thank you again for your honest feedback.
MR
Michelle R.
Poor customer service/no replacement items and cord almost started a fire
I am highly disappointed in this product. Customer Service has been very poor. I have reached out to them multiple times by email and no response. Next, my cord almost started a fire because it overheated. You would think that the company would sell cords there, but they referred me to Amazon. Also, the strap does not stay on well and so when I finally got a hold of them to ask if I could buy a strap, they said they didn't sell straps there for their red light therapy mask. How could you sell a product like this and not forsee that customers may need replacement items. I would not recommend purchasing from this company. I will research better next time.
Response from GlokoreDec 29, 2025
We take this feedback extremely seriously, especially where safety is concerned.
Any report of a charging cord overheating is a priority issue. That is not acceptable, and it should have been escalated immediately for review and resolution. Our team investigates all potential safety-related concerns and, when warranted, arranges replacement components or a refund without delay. Referring a customer elsewhere without first resolving a reported hazard does not meet our standards, and this interaction is being reviewed internally.
We also understand your frustration regarding replacement parts. Wearable products should be supported with appropriate solutions when components such as straps or cords fail or wear out. We are actively evaluating our accessory and replacement policies to ensure customers are not left without options.
Equally concerning is the lack of response you experienced when reaching out for support. Timely communication is essential, and missed messages are taken seriously, as unresolved concerns can affect both customer trust and compliance expectations.
If you are open to it, our support team can still step in to address this properly—whether that means replacing the affected components, arranging a return, or issuing a refund to your original payment method. Please call us at Phone: (888) 899-8534 so we can further assist. Our objective is to ensure no customer is left with an unresolved issue, particularly when safety or product reliability is involved.
We appreciate the opportunity to address this publicly and are committed to correcting the situation rather than leaving it unresolved.
LW
Lorre W.
Buy a different and better brand!
Product broke early. It woulkd not hold a charge. Some times it would be on foir 2 miniutes, sometimes it would not turn on at all. Contacted the company, and they told me to run tests for them and document it. Send them the footage, and then they might replace it. When I said I did not have the tech savvy to accomplish all they demanded of me, they told me to go find neighbors to do it! I just went out and purchased a different brand that is hopefully more honorable
Response from GlokoreDec 29, 2025
Hi Lorre, we’re very concerned to read this and want to address it clearly.
A device that fails to hold a charge or powers off unpredictably is not acceptable, especially early in its lifespan. When customers report behavior like this, our responsibility is to resolve it with as little burden as possible. While troubleshooting steps can sometimes help identify the issue, requesting extensive documentation or technical tasks should never leave someone feeling dismissed or unsupported.
We’re reviewing how this interaction was handled, as directing a customer elsewhere for assistance does not align with our service standards. In cases where a product defect is reasonably evident, our policy is to move directly toward a replacement or refund rather than placing unnecessary demands on the customer.
If you’re willing, our support team can still step in to correct this—either by issuing a replacement or processing a refund—without requiring additional testing or technical submissions. We want to ensure this is resolved fairly and in line with consumer and payment-processor expectations.
Our goal is always that customers are either satisfied with a working product or fully resolved through a refund or replacement. If you choose to reach back out by calling (888) 899-8534, we’ll make sure this matter is handled appropriately and without further inconvenience.
ED
Eddie D.
Inconsistent shipping information.
Inconsistent shipping information.
Placed an order on 12/6/2025 for a face mask with payment processed through PayPal.
On 12/10/2025 received an email from Glokore that the order had shipped, including an order number and "tracking Information" that was supposedly attributable to USPS or Amazon (apparently they didn't know which carrier was delivering the item.)
Checking with both USPS and Amazon, the tracking number listed was not in either shipper records.
Assuming Glokore is actually in Las Vegas, as their website implies, USPS and Amazon have no record of shipping anything picked up in Las Vegas to our address. I did see something being shipped to our address from via USPS on 12/11/2025, which makes some sense with a 12/10/2025 order conformation. USPS tracking of that package has it leaving Franklin, IN, on 12/11/2025 and arriving in Cincinnati, OH, on 12/20, 2025. On 12/21/2025 the item was in transit and ended up back at the Cincinatti, OH facility at 5:27am on 12/22/2025. It was in transit and was next tracked at the Atlanta USPS Reginal Distribution Center on 12/22/24 at 10:43 PM. It arrived, yet again, at the Atlanta USPS Regional Center at 10:42 AM on 12/24/2025, leaving that center at 1:26PM and arriving in Pensacola FL, on 12/23/2025 at 5:48 PM.
Instead of being delivered to us in Pensacola, it was next tracked arriving at the USPS Scranton PA Distribution Center on 12/24/2025 at 7:25PM
It left that Distribution Center on 12/24/2025 at 11:20PM, arriving at the Lehigh Valley PA USPS center on 12/25/at 2:34 PM, the Lancaster PA distribution Center at 3:41 PM on 12/25/2025. It departed Lancaster on 12/25/2025 at 8:07 AM on route to USPS, Gastonia, NC, where it arrived at 4:46AM on 12/26/2025, and departed to the USPS Regional Facility on 12/26/25 at 8:32 am. Stay tuned for updates on the perilous travels of the Glokore face mask. Will it ever delivered? Only time will tell.
Response from GlokoreDec 29, 2025
We understand how concerning and frustrating this shipping experience appears, especially when tracking details seem inconsistent or unclear. Accurate order status and transparent delivery information are extremely important to us, and we take situations like this seriously.
To clarify, while our company operations are based in California, orders may ship from different fulfillment centers depending on inventory availability and carrier routing. In some cases, carriers generate preliminary tracking numbers before a package is fully scanned into their system, which can cause temporary confusion or delays in public tracking visibility. Once a shipment enters the carrier’s network, routing decisions are fully controlled by the carrier and may include unexpected transfers between regional distribution centers.
That said, we do not consider this experience acceptable without proper communication. Our support team is actively reviewing cases like this to ensure tracking details are accurate, carriers are clearly identified, and customers are kept informed throughout the process. If a shipment is delayed beyond reasonable delivery timelines or cannot be confirmed as delivered, we work directly with the carrier and the payment provider to resolve the issue promptly—either through delivery confirmation, replacement, or refund to the original payment method.
We encourage you to reach out directly to our support team by calling (888) 899-8534 with your order number so we can personally review the shipment status and ensure this is resolved to your satisfaction. Our goal is for every customer to either receive their order as expected or have the matter fully and fairly resolved.
AN
Anthony
After searching for a refund for my…Glokore Mask your agent Atisha Martinez found it and issued the refund.
After searching for a refund for my returned Glokore LED Mask your agent Atisha Martinez was incredible finding my FedEX tracking number and confirmed it was received. Evidently the agent I had called back with the number never issued a refund at all.
Atisha searched and found the tracking number on her own and found it was indeed delivered and issued an immediate refund to my credit card She iws an asset to the company and she went way beyond the call of duty. Please give her a raise.. AnthonyRandall
Response from GlokoreDec 29, 2025
We appreciate you taking the time to share this experience and to recognize Atisha’s efforts.
We’re very sorry for the earlier breakdown in the refund process and understand how frustrating that must have been. Once the issue was identified, our team reviewed the return, independently located the FedEx delivery confirmation, and ensured the refund was promptly issued back to your original payment method. Making sure returns and refunds are handled accurately and without unnecessary delay is a priority for us, and we actively review situations like this to prevent them from happening again.
Your feedback regarding Atisha has been shared internally. She demonstrated the level of diligence and customer care we expect across our support team, and we’re glad she was able to fully resolve this for you.
If you have any further questions or need additional assistance, our team remains available and ready to help.
HJ
Hyon Joo K.
There weren't any instructions with the…
There weren't any instructions with the product. And it would turn itself off while using. And there is something loose inside and rattling. This item will work sometimes and won't work other times. Please help with this problems
Response from GlokoreDec 22, 2025
Hello Hyon, we’re sorry this has caused frustration and thank you for giving us the opportunity to address it.
We strive to ensure every order includes clear instructions and that each product is inspected prior to shipment. That said, if your device is shutting off unexpectedly, working inconsistently, or has something loose inside, this is certainly not the experience we want for any customer and may indicate a defect.
Our support team is ready to help resolve this as quickly as possible. We encourage you to contact us directly (or reply to your existing support request) by calling (888) 899-8534 so we can walk through troubleshooting steps and, if necessary, arrange a replacement or another appropriate resolution. We stand behind our products and are committed to making sure you receive a fully functional item or a satisfactory outcome.
Your experience matters to us, and we’re fully committed to reaching a satisfactory resolution.
MB
Mary B.
My order has not been received it's…
My order has not been received it's been 23 day. They gave me fake tracking numbers . They respond that when I receive the package I can return unopened and then get a refund. The problem is the package has not arrived
Response from GlokoreDec 22, 2025
We appreciate you for taking the time to share your experience, Mary. We sincerely apologize for the delay and understand how frustrating it can be when an order has not arrived within the expected timeframe.
Please be assured that we take shipping concerns very seriously and are actively monitoring this situation. The tracking information provided is issued by the carrier, and while delays can occasionally occur due to factors outside our control, we are committed to ensuring this matter is fully resolved. As previously advised, once the package arrives, you may return it unopened for a full refund. If the shipment does not arrive, our team will continue to work with you to determine the appropriate resolution.
Our priority is your satisfaction, and we are doing everything possible to see this through to completion. For updates, assistance, or any future concerns, we strongly encourage you to contact us directly at Phone: (888) 899-8534, so we can assist you promptly and personally.
