GlokoreReviews of glokore.com

Response from GlokoreJan 11, 2026

We appreciate you taking the time to provide your feedback. We’re genuinely sorry to hear about the issues you encountered with the mask, and we take feedback like this very seriously. Your comfort and satisfaction are extremely important to us. The concerns you mentioned—regarding the shut-off timing and light sensitivity—are not the experience we want any customer to have, and we’d like the opportunity to make this right. In many cases, these issues can be resolved through proper setup, troubleshooting, or, if needed, a replacement or alternative solution. Please contact our support team directly so we can work with you one-on-one to resolve this as quickly as possible. You can reach us at Phone: (888) 899-8534. Our team is committed to ensuring your issue is fully addressed and that you’re either satisfied with the product or provided with an appropriate resolution. We appreciate you bringing this to our attention and look forward to helping you.

Response from GlokoreJan 11, 2026

Thank you for taking the time to share this, Jeana, we’re truly sorry for the frustration this situation has caused. We take issues like this very seriously, especially when it comes to duplicate charges and product performance. Website errors and payment processing issues can sometimes result in duplicate or pending charges, and we absolutely want to review this carefully to make sure everything is fully resolved and that you’re not charged incorrectly. We’re also concerned to hear about the mask not powering on after limited use. That’s not the experience we want for any customer, and we want the opportunity to either troubleshoot the issue, replace the unit, or arrange an appropriate resolution. Please contact our support team directly so we can look into all charges, verify the orders, and make this right as quickly as possible: Phone: (888) 899-8534 Speaking with us directly will allow us to immediately review your account, explain any unexplained charges, and ensure you’re either fully satisfied or properly taken care of. We appreciate you bringing this to our attention and look forward to resolving this for you promptly.

Response from GlokoreJan 8, 2026

We’re truly sorry to hear about your experience, and we appreciate you bringing this to our attention. This is not the level of service we aim to provide. We understand how frustrating it is when a product doesn’t function as expected. Our request for a short video is part of our standard troubleshooting and warranty process—it helps us quickly verify the issue and determine whether a replacement or refund is appropriate, while also protecting customers from unnecessary delays. That said, we never intend for this request to feel upsetting or dismissive. We want to resolve this as quickly as possible. Please contact us directly with your order number and the best email or phone number to reach you. You may also call us at (888) 899-8534, and a member of our support team will personally review your case and make sure you’re taken care of. Your satisfaction matters to us, and we are committed to either fixing the issue or ensuring you receive a proper resolution.

Response from GlokoreJan 7, 2026

We sincerely apologize for the frustration this situation has caused and understand why the delay is disappointing. The delay was related to a temporary inventory shortage of eye pads, which are normally included with the product. However, we fully acknowledge your request to receive the mask without the eye pads, especially given that your previous orders did not include them. Customer satisfaction is extremely important to us, and we agree that your continued support and multiple purchases deserve prompt and fair consideration. We are committed to making this right—either by ensuring the remaining item is shipped as requested or by offering an appropriate resolution. Please contact our support team directly so we can finalize this as quickly as possible: 📞 Phone: (888) 899-8534 📧 Email: [email protected] We appreciate your patience and the opportunity to resolve this matter to your satisfaction.

Response from GlokoreJan 6, 2026

We’re really sorry to hear about your experience, Brittany, and we appreciate you taking the time to share this feedback. This is not the experience we want any customer to have. We understand how frustrating it is when a product stops working after a short period of time—especially when it functioned normally during the warranty window. While our standard warranty is 90 days, our goal is always to make things right and ensure customers feel supported, not dismissed. We would genuinely like the opportunity to review your situation more closely and explore what options may still be available to resolve this for you. Please contact our support team directly at (888) 899-8534, and ask to have your case escalated. Our team is here to listen and work toward a fair resolution. Regarding pricing, we strive to be transparent and offer consistent promotions so customers can access our products at an affordable price point. Your feedback on how this is perceived is noted and appreciated. Again, we’re sorry for the frustration this has caused. We take product quality and customer satisfaction seriously, and we hope you’ll give us the chance to help resolve this.

Response from GlokoreJan 4, 2026

Hi EJ, we’re truly sorry to hear about your experience, and we understand how frustrating this must have been—especially when the product was intended as a gift for your daughter. That’s never the experience we want for any of our customers. While our warranty and replacement timelines are outlined in our policy and are based on the order date, we still take reports of product issues seriously, regardless of timing. Our support team has already reached out to request additional information so we can better understand what may have gone wrong and determine what support options may still be available, including troubleshooting or replacement components. We absolutely stand behind our products and want every customer to be able to use them as intended. In order to move forward, we do need the requested details so our technical team can review the case properly. Once we receive that information, we will do everything we reasonably can to help resolve the issue. We encourage you to reply to our most recent message so we can continue working toward a solution. Your feedback is important to us, and we appreciate the opportunity to address this.

Response from GlokoreJan 2, 2026

We appreciate you calling out Atisha’s professionalism and are glad she was able to assist you. At the same time, it’s important to us to address the concerns you raised about shipping delays and the unexpected $19.99 charge. Our goal is full transparency and prompt resolution. We actively review billing and fulfillment on every order, and we want to look into your specific situation right away to either complete delivery or resolve any charges that don’t align with your order. Please contact our support team at (888) 899-8534 so we can review the details and make this right as quickly as possible. We’re committed to ensuring every customer’s issue is resolved appropriately.

Response from GlokoreDec 30, 2025

We take billing concerns very seriously and are sorry for the confusion and frustration this may have caused. We do not process unauthorized charges, and any additional charges are always tied to selections made at checkout. To properly investigate and resolve this, we have requested your contact information so we can locate your order, review the $19.99 charge, and determine the appropriate next step—whether that involves issuing a refund, correcting a billing error, or completing delivery if an item was not received. Our priority is to ensure this matter is resolved promptly and fairly. We also apologize for the lack of response you experienced previously and are committed to following up directly as soon as we have the necessary details to assist further.