Although disappointed with the product, the customer service staff is top notch and handled my issue with promptness and kindness.
Response from GlokoreJan 29, 2026
Thank you so much for sharing your experience, Tina. While we’re sorry the product didn’t meet your expectations, we truly appreciate your kind words about our customer service team. Taking care of our customers is very important to us, and we’re always committed to doing everything we can to make things right or ensure any concerns are fully resolved. If you have any additional questions or would like further assistance, please don’t hesitate to reach out to us directly at (888) 899-8534. We’re always here to help.
MS
melissa S.
Does not charge, customer service awful. Update at endful. Do not buy
Used for about 6 months and then it quit charging. Emailed customer service and they told me too bad, no warranty, no service available. Extremely disappointed in mask and customer service. They did not even give me any troubleshooting tips.....probably because they know this is a piece of junk
Update: after posting this review and a complaint with the BBB glokure decided to refund my purchase price. While I appreciate that they have now done this i feel it was not necessary for me to have to go to these lengths to get it made right.
Response from GlokoreJan 23, 2026
Thank you for taking the time to update your review and share your experience in detail. We sincerely apologize for the frustration you encountered when your mask stopped charging and for the initial response you received from our customer service team. That experience did not meet the standard we strive for, and we understand why it was disappointing.
We’re glad we were able to ultimately issue a full refund, though we agree it should not have required additional steps on your part to reach a fair resolution. Your feedback has been shared internally, and we are actively reviewing our support processes to ensure clearer troubleshooting guidance and more responsive service moving forward.
We appreciate you bringing this to our attention and giving us the opportunity to make it right. If you have any further questions or concerns, we’re always open to continuing the conversation.
EY
Ellie Y.
Totally disappoint Led Therapy Mask
Totally disappoint! Cannot even reach someone by live chat takes back to home page when click on. Tried email sent and looked see if went said sent nowhere! The mask still is running making noise even when turned off. Barely holds a full charge for two sessions, plus changes led colors on its own while wearing like the thing is possessed or something. I find that it’s actually breaking my skin out even with the blue light. Has not been effect at all and is CHEAPlY made as well has malfunctioning! It is very concerning can not reach anyone also tells me it is more or less a hoax! Don’t waste your money I will go to a professional and this will prob go in the trash! Seeing as how they promise to keep guarantee and can’t even get a hold of someone. Wish I would have saw these reviews or would not have wasted money.
Response from GlokoreJan 23, 2026
We’re very sorry to hear about your experience and truly appreciate you bringing these concerns to our attention. This is not the experience we want any customer to have, and we take issues like this very seriously.
We have already sent you an email to assist with troubleshooting and proper use of the device, as many issues related to charging, LED behavior, or noise can often be resolved quickly once settings and usage are reviewed. That said, if the device is malfunctioning, we absolutely want to address that and ensure you are taken care of under our guarantee.
Regarding communication, we apologize for the difficulty you experienced with live chat and email—that is not acceptable, and we are actively reviewing this to prevent it from happening again. Please know that we are reachable and committed to resolving your concerns.
We kindly ask that you reply to our email or contact us directly so we can continue assisting you and determine the best resolution. You may also call us at (888) 899-8534, where a team member will be happy to help.
We stand behind our products and our guarantee, and we would appreciate the opportunity to make this right rather than leaving this unresolved. Your satisfaction and safety are important to us, and we are here to help.
SH
Sheila
Do NOT order from this joke of a company
I ordered 2 mask for Christmas presents for both of my adult daughters. I order them in plenty of time to receive for Christmas. They were ordered on the same day. One came and the other took well over a month. Their reason was they were out of stock of the eye patch gift. I found that odd because the first one didn’t come with that. After multiple emails of telling them to please send it without the gift, it showed it was being shipped…..for 2 week! Every single email sounded computer generated. Once I got the box it was damaged and the mask looked like it had been used. I sent an email and all I got in return was basically sorry, here’s $20 to use on your next order. I will never buy from this company again. I don’t know if it’s a business ran out of someone’s basement or China…. What I do know is the product is awful, customer service is awful and there is no sense of urgency in returning an email.
Response from GlokoreJan 23, 2026
We’re truly sorry to hear about this experience and appreciate you taking the time to share such detailed feedback. What you described is not the level of service or product quality we aim to provide, and we understand how frustrating this must have been—especially since the items were intended as Christmas gifts.
Delays caused by inventory availability should have been communicated more clearly, and your request to ship without the promotional item should have been handled more promptly. We’re also very concerned to hear about the condition of the package and the mask you received, as all products are meant to arrive new, sealed, and unused.
We absolutely want the opportunity to make this right. We have requested additional information regarding your order but have not yet been able to fully resolve the issue without it. Please reach out to us directly with your order number so we can review this thoroughly and work toward a fair resolution. You may contact us by phone at (888) 899-8534, or respond to our email with the order details.
We take customer feedback seriously and are actively working to improve our communication, fulfillment processes, and response times. Your experience is not being ignored, and we genuinely want to resolve this for you.
Thank you again for bringing this to our attention.
JG
June G.
WORD OF WARNING
WORD OF WARNING! Do not buy this Glokore LED FACE MASK. I bought this mask it worked for 10 minutes and it never worked again. I contacted the company requesting a refund, they have not replied. The reviews I read after the fact has very negative comments referring to their poor customer service and their failure to respond to any complaints.
Response from GlokoreJan 15, 2026
Thank you for bringing this to our attention. We’re genuinely sorry to hear about your experience, as this is not the level of service or product performance we aim to provide.
We take all product concerns seriously and make every effort to respond to customer inquiries and resolve issues as quickly as possible, whether through troubleshooting, replacement, or refund when appropriate. If a message was missed or not received, we sincerely apologize — that is never our intention.
We understand that you’ve since contacted your bank and the transaction has been resolved. While we respect that process, we would still welcome the opportunity to assist directly and ensure all concerns are fully addressed.
Customer satisfaction and transparency are extremely important to us, and feedback like this is reviewed carefully to help us improve both our product support and communication.
Thank you for sharing your experience.
OD
Olive D.
SCAM ALERT DO NOT BUY
I never received the product and I used a visa gift card to pay. I threw it away and by the time I realized the product was not going to ever come. They issued a partial refund for their mystery box first for $30, which mind you I did not mark yes for the mystery box upon purchasing. I then made them aware I no longer had that card and explained I threw it away and they proceeded to tell me on the larger refund they supposedly gave that it was issued to the card I had thrown away as well. Worst scam ever long drawn out and so many fake promises. I urge everyone DO NOT BUY SCAM SCAM SCAM
Response from GlokoreJan 14, 2026
Hi Olive, we’re very sorry to hear about this experience and understand how frustrating this situation must have been. Our intention is never to leave a customer without their product or a clear resolution.
To clarify, refunds can only be issued back to the original form of payment per Visa and payment-processor regulations. When a Visa gift card is used, any refund—full or partial—is automatically returned to that same card, even if the card has been discarded. Unfortunately, merchants do not have the ability to redirect funds to a different card or payment method once a transaction has been processed.
That said, we absolutely want to review this matter thoroughly to ensure everything was handled correctly on our end, including the mystery box charge and the shipment status. We take accusations of scams very seriously and are committed to transparency and fair resolution.
We strongly encourage you to contact our support team directly so we can escalate this and explore all possible options to assist you further. You can reach us at Phone: (888) 899-8534, and our team will be happy to help.
Your satisfaction matters to us, and we are committed to doing everything within our power to resolve this appropriately.
JW
Judy W.
My Glokore would no longer take a…
My Glokore would no longer take a charge. I contacted customer service and they replaced it with no charge. They responded to me the same day I contacted them by email. I find their customer service outstanding.
Response from GlokoreJan 12, 2026
Thank you for taking the time to share your experience. We’re very glad to hear that our support team was able to respond promptly and resolve the issue with your Glokore at no cost to you.
We take product performance and customer satisfaction seriously, and when something doesn’t work as it should, our priority is to make it right as quickly and fairly as possible. Your feedback reflects our commitment to responsive service, transparent resolution, and standing behind what we offer.
We truly appreciate your trust and kind words, and we’re always here if you need further assistance.
LG
Lilian G.
Deceptive company
I bought 2 red light wraps, they didn't work as well as advertised barely warmed up. I contacted customer service for a full refund was given a choice to keep and get 40% back. Refused and stated I want 100% refund. An RMA number was given and was told shipping in on me. Seeing as shipping was little I did go ahead and shipped both items back which were returned on December 19th 2025, still waiting for my refund. I have sent several emails to them giving them proof of return of return and still have not received any response or refund. Luckily I purchased on a credit card and will be filing a complaint with my credit card in hopes they can help me get my refund. I will never buy from this company and will let anyone I know who is thinking not too. Very bad customer service!!
Response from GlokoreJan 12, 2026
Thank you for bringing this to our attention, Lilian. We take concerns like this very seriously, and we’re sorry for the frustration this situation has caused.
Our intention is always to resolve refund requests promptly once returned items are received and verified. If your return was delivered and you have not yet received your refund, that is not the experience we aim to provide, and we want to correct it as quickly as possible.
To ensure this is resolved without further delay, we ask that you contact us directly by phone at (888) 899-8534. Speaking with our support team will allow us to immediately locate your RMA, confirm the return details, and complete the refund process if it has not already been finalized.
We stand behind our products and our policies, and we are committed to making sure every customer is either satisfied or fully resolved in accordance with our refund terms. We appreciate the opportunity to address this directly and make it right.
