GlokoreReviews of glokore.com

Response from GlokoreFeb 11, 2026

Thank you so much for your thoughtful review, Tammy! We’re truly grateful for your kind words about Maricar and our customer service team. Providing clear, timely, and caring communication is extremely important to us, especially while customers are waiting for their orders to arrive. Although your product is still in transit, please know that we’re actively monitoring shipments to ensure everything moves smoothly. If there are ever any delays or concerns, we’re committed to addressing them promptly and making sure you’re fully taken care of. Your experience matters to us from start to finish — and beyond. If you need anything at all while your order is on its way, we’re always here to help. We appreciate your trust and support!

Response from GlokoreFeb 10, 2026

We truly appreciate you taking the time to share your experience. We’re happy to know our customer service team was able to support you promptly while remaining patient and attentive. Providing thorough, respectful assistance is a top priority for us, and we’re glad that came through. Please don’t hesitate to reach out if there’s ever anything more we can do to ensure your needs are fully addressed.

Response from GlokoreFeb 9, 2026

Hello Miriam, thank you for taking the time to share your feedback. We’re pleased to hear that Maricar was responsive and able to assist you promptly. We are closely monitoring your order and remain committed to ensuring that your product is delivered as expected and that you are fully satisfied. Should you have any additional questions or concerns, please don’t hesitate to reach out to our support team.

Response from GlokoreFeb 5, 2026

Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and disappointment you went through—this is not the standard we aim to deliver. We understand how upsetting it is when an order intended as a gift arrives late, especially after advertised delivery timelines. The shipping delay you experienced, along with the missing eye masks, is unacceptable, and we take full responsibility for investigating how this occurred. We also take your feedback about the fit and comfort of the mask very seriously; no customer should experience discomfort or injury from using our product. Regarding the return and refund process, we recognize how frustrating it must have felt to incur return shipping costs and to feel that the inconvenience you experienced was not properly accounted for. That is not the experience we want any customer to walk away with. Our team will be reaching out to you directly to review your case in full and work toward a fair resolution. We are committed to doing everything we can to ensure your concerns are addressed appropriately and that you feel this matter is handled with the care and attention it deserves. We appreciate you bringing this to our attention—it helps us improve our processes and better serve our customers moving forward.

Response from GlokoreFeb 5, 2026

We’re really sorry to hear about your experience — that’s definitely not what we want for any customer. We do not add charges without customer authorization, and we’d like the opportunity to look into this for you. In some cases, an optional membership or add-on may be selected during checkout, but if this was added in error or misunderstood, we’re absolutely open to reviewing it and issuing a refund where appropriate. We’ve already reached out by email requesting a bit of additional information (such as your order number or the email used at checkout) so we can locate your order and resolve this as quickly as possible. Unfortunately, without that information, we’re unable to access your account or process a refund. Please reply to our email or contact us directly by calling (888) 899-8534 with your order details, and we’ll take care of this promptly. Our goal is always to make sure every customer is treated fairly and leaves satisfied.

Response from GlokoreJan 30, 2026

Thank you for taking the time to share your experience, Beverly. We’re genuinely sorry to hear that your device stopped working and that you feel disappointed with how the situation was handled — that’s certainly not the experience we want any customer to have. We want to clarify that while our refund policy is 90 days, we do take product concerns seriously beyond that window and always aim to explore any available solutions. We have requested your order information so we can properly locate your purchase and review the details, but we have not yet been able to identify your order in our system. We would very much like the opportunity to look into this further and see how we can help. Please reply to our request for your order details, or feel free to contact our support team directly at (888) 899-8534, where a representative will be happy to assist you. Customer satisfaction is important to us, and we’re committed to doing everything we reasonably can to address and resolve concerns. We hope you’ll reach out so we can continue the conversation and work toward a resolution.

Response from GlokoreJan 30, 2026

Thank you for sharing your experience. We appreciate you acknowledging the final resolution, and we sincerely apologize that our initial response was not as fast or seamless as it should have been. We take feedback like this seriously and are continually improving our support processes to ensure issues are addressed promptly on first contact whenever possible. Our goal is always to resolve concerns quickly and fairly, and we’re glad we were ultimately able to provide a replacement at no cost. Thank you again for your patience and for giving us the opportunity to make things right.

Response from GlokoreJan 29, 2026

We appreciate your feedback, Julie. While the Glokore mask wasn’t the right fit for you, we’re glad our customer service team was able to assist quickly and process your refund. We’re committed to responding promptly and ensuring every customer’s concerns are handled with care. Thank you for giving us the opportunity to help.