GlobeInGlobeIn is an artisan marketplace that sells unique and traditional handcrafted products from around the world. GlobeIn specializes in selling home decor, jewelry, art, and unique gifts. GlobeIn helps artisan groups preserve their craft and allow for a better quality of life, creating lasting impacts on their community. With every GlobeIn purchase, customers are helping GlobeIn achieve its mission of creating positive change in the world. Memberships are available that give members 20% off all items every day, access to exclusive sales and promotions, and access to the Box Builder feature, which allows you to build a custom box of items at our absolute best discounts! Join our community today at https://globein.com/membership
GlobeIn (globein.com) has 613 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Home Goods Stores · california, California
Excellent
Home Goods Stores · Aliso Viejo, California
Excellent
Home Goods Stores · Eastvale, California
Excellent
Home Goods Stores · LAGUNA BEACH, California
Excellent
613 approved reviews, newest moderated first
Donna R.
So far I received 2 boxes, I love how unique every product Is and how well made they are. Looking forward to my next box.
Response from GlobeInOct 28, 2020
Hi Donna, Thank you so much for sharing your experience so far. We are happy to hear that you are enjoying these artisan crafted items! We hope you continue to enjoy GlobeIn and your subscription boxes to come. Best wishes, The GlobeIn Team
debbie
Totally enjoyed the things I received especially the beautiful wine glasses!!!!! Can't wait for my next delivery!!!!!
Response from GlobeInOct 28, 2020
Hi Debbie, Thank you so much for sharing this feedback. We are happy to hear that you've enjoyed the wine glasses you received so far and we hope that you continue to enjoy many of the other artisan crafted items we offer as well. We are always trying to bring in new items, glassware, home decor, and so much more. Best wishes, The GlobeIn Team
Kulpreeya L.
I had 3 months subscription i just got the first box And love every pieces of it Thumb up for that
Response from GlobeInOct 28, 2020
Hi Kulpreeya, Thank you so much for sharing your experience so far. We are over the moon to hear that you are enjoying these artisan crafted items! We hope you continue to enjoy GlobeIn and your subscription boxes to come. Best wishes, The GlobeIn Team
Michele' P.
I have had 3 months of orders sent so far and absolutely love everything that I have received. Each box was well packed so nothing got damaged. The 2nd month order I did for my sister and she was so tickled by her surprise box I sent. I never ever get anything for myself but when I saw this company on Facebook I knew it was something I wanted to be a part of. It's also a way for me to get unusual items as gifts for family and friends that are handmade. I got a years subscription and can't wait to get my boxes each month.
Response from GlobeInOct 28, 2020
Hi Michele, Thank you so much for sharing this positive feedback! It's so nice to hear that you are loving these artisan crafted items and even sharing GlobeIn with others. The more awareness we can spread of GlobeIn and our mission, the more artisans we are able to help around the world. Best wishes, The GlobeIn Team
Teresa N.
It was a pleasure to receive my first box from Globeln. The presentation was great from the time I opened the box. They included where the items was from and who took the pleasure and sharing their crafts with me. I was impressed. I love all the colors and knowing that all don't use items we do in the US. It has been an great experience. Looking forward to the next package.
Response from GlobeInOct 28, 2020
Hi Teresa, Thank you so much for sharing our experience. We are so happy to hear your feedback and we hope you continue to enjoy the experiences, stories, and artian crafted items! Best wishes, The GlobeIn Team
Toni Zupko H.
I have been with GlobeIn for a little over a year, and here lately the wait, the responses, and the feedback has been terrible. I DO realize that we are in a Pandemic, I realize that there was a move to a new warehouse, but the communication via GlobeIn to their customers should be a very important issue. I wrote an email, which is the only way to communicate, and was very rudely responded to by Jenna one of their customer service reps. She told me in no uncertain terms to quit emailing so much. When I told her how appalled I was, she apologized, though the words were already written. I have spent a good amount of $ in this company, and should not be treated that way. In a 6 month subscription, I have received one box that I ordered. The rest were all refunded in store credits, and this has resulted in me having a ton of credits, and nothing in stock, and no communication. Incidentally, my subscription ends in a few days, and I will not be able to use my credits unless I renew. Still waiting for answers. I would not recommend anything except a month by month subscription, which they frown upon, and you definitely then would not get your box choice, as you would be low man on the totem pole. Let me clarify also, that this review was answered by GlobeIn by an automated response, and when I was told that by Jenna, she was answering to a thread that I was on with another customer service rep. The rep (Fiona) was very courteous, and helpful. There was no reason for Jenna to step in, and let me also clarify that this WAS a thread, so there were no multiple emails sent.
Response from GlobeInOct 23, 2020
Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! We are very proud to say that our response time from our Customer Support Team is well within 48 hours. Because of this, we do politely ask that customers please do not email into us multiple times before we have a chance to answer their original email because it will delay that response time further and we want to be able to assist you as quickly as possible. Our system is designed to work from oldest to newst emails. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, we are hoping to receive an update from the fulfillment center very shortly and will notify our customers. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that you please contact [email protected] and we will get to your email as quickly as possible. Thank you, The GlobeIn Team
Angel R.
I have had nothing but problems with Globein since day 1. I put the code in to get the free glasses and never received them. Not even 6 months later. The support said they could not see the code so they won't fix it. Every box has been massively delayed and no one takes responsibility for this. I will not renew and if I do not receive my last 2 boxes in a timely manner I will be seeking legal recourse. The BBB will be notified no matter what. This company is horrible to the point I suspect fraud.
Response from GlobeInOct 23, 2020
Hi Angel! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! I just looked through your previous emails with our Customer Support Team and I sincerely apologize but I didn't see inquiries about a promo code being added to your account. However, I do see that there is currently a promotion on your account for a pricing discount that was added at the time of sign up. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, we are hoping to provide you with additional information from the fulfillment center very shortly. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that you please contact [email protected] and we will get to your email as quickly as possible. Thank you, The GlobeIn Team
Marianna S.
I'm very afraid about my foolish signing up for a 1 year prepaid subscription on September 3, 2020 (for $516.00). My bank was charged, but I have received nothing. September box never shipped, 1 pre-paid add-on item was also paid for for $32, never shipped. A free box for extending subscription to one year- never shipped. October box ordered, never shipped. I wrote to their customer service today, but judging from the other complaints here, I will only receive a form response full of empty promises and platitudes. How do I cancel this mess?
Response from GlobeInOct 20, 2020
Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these shipping delays and we are proactively working on resolving them! We know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! Yes, this will cause temporary delays as the move accures. But, once all inventory and orders are transfered over, we expect things to straighten out and get caught up rather quickly. As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that you please contact [email protected] and we will get to your email as quickly as possible. Thank you, The GlobeIn Team