GlobeInReviews of globein.com

3.4613 reviews
Home Goods Stores
5255 Stevens Creek Blvd #379, Santa Clara, California

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GlobeIn

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About GlobeIn

GlobeIn is an artisan marketplace that sells unique and traditional handcrafted products from around the world. GlobeIn specializes in selling home decor, jewelry, art, and unique gifts. GlobeIn helps artisan groups preserve their craft and allow for a better quality of life, creating lasting impacts on their community. With every GlobeIn purchase, customers are helping GlobeIn achieve its mission of creating positive change in the world. Memberships are available that give members 20% off all items every day, access to exclusive sales and promotions, and access to the Box Builder feature, which allows you to build a custom box of items at our absolute best discounts! Join our community today at https://globein.com/membership

GlobeIn (globein.com) has 613 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: globein.com
Website: globein.com
Category: Home Goods Stores
Location: Santa Clara, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: November 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Liss

Aug 30, 2020

Horrendous Customer "Service" & Red Flags

I experienced the same issues as other people have commented on here. Avoid this company. There are plenty of other fair trade companies where you can spend your money that don't have horrible customer service and questionable practices. I am still waiting on an item I ordered several months ago. I emailed them many times to ask about it, only to get the same kind of vague / automated response everyone else on here complained about. They have a Facebook page, and if you post a question about your issue on there, they take it down. They do act like they are doing you a huge favor, and that you should be grateful to even be allowed to buy anything from them. It's ridiculous! They are not a BBB accredited business either, sadly I found that out after the fact. I cancelled my subscription and will take my money elsewhere. I tried to look online for the phone number of their office headquarters, but it's nowhere to be found, only their address. That's another red flag. Everything about this company is super sketchy. I found a few fair trade companies that they buy their product from, and I have been purchasing stuff from those companies directly. The fact that they are now back peddling and writing letters to only those that gave a bad review on here is pretty telling. They have been saying that they are getting a new fulfillment center for a while now, yet delivery is still late. The customer service email is a total joke. You have to wait at least 5 days to get a reply, and then, there is no solution offered to your concern / issue. I had to get my bank involved because they charged me for an item that they were out of stock on and never shipped.

Response from GlobeInSep 22, 2020

Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know what we are aware of these issues and we are proactively working on resolving them! Unfortunately, we are unable to take phone calls at this time due to our limited customer support team. We transferred over to an email Customer Support system a few years back because we noticed it was much more efficient to be able to answer customer emails faster while providing necessary attachments, documentation and assistance with inquiries. For example, we know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that they please contact [email protected] and we will get to their email as quickly as possible. Thank you, The GlobeIn Team

About GlobeIn

GlobeIn (globein.com) has 613 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: globein.com
Website: globein.com
Category: Home Goods Stores
Location: Santa Clara, California
Listed on Five Star Index: 2026

GlobeIn reviews

613 approved reviews, newest moderated first

Joan G.
Sep 16, 2020
confusing website & ordering
Most confusing website and weird deceitful bait and switch ive ever seen. I ordered a 3 month special and the only special i got was a surprise box of junk i didnt want. The prices they put on their items are super inflated to make u think u are receiving expensive items. THEY TAKE FULL AMOUNT OF MONEY OUT YOUR ACCOUNT IMMEDIATELY! Dont order from this company !!!!
Response from GlobeInSep 22, 2020
Hi Joan! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know what we are aware of these issues and we are proactively working on resolving them! Signing up for a GlobeIn subscription through a Facebook or Instagram ad doesn’t mean that you are automatically receiving the box shown in the photos. We offer many different box themes every month and you do need to log into your account to select which box theme you would like to receive between the 1st-15th of every month. This information should have been outlined in your “Welcome to GlobeIn! Details Inside” email you received right after signing up as well. We apologize for any confusion here but our subscription plans are charged in full at the time of sign up and auto-renewing. This information is outlined in the Order Summary section of the sign up process as well as the Settings tab in your account. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that they please contact [email protected] and we will get to their email as quickly as possible. Thank you, The GlobeIn Team
Dori
Sep 15, 2020
I love the products
I love the products, but you order something and you are notified that they have substituted the product you ordered for another. I have also noticed extra amounts on my credit card. I contacted them and they said it was for an item I ordered, this is nonescence. Frustrating experience.
Response from GlobeInSep 22, 2020
Hi Dori, Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know what we are aware of these issues and we are proactively working on resolving them! If you believe you were charged for an item that you did not order or did not receive, please reach out to us through email at [email protected] and we would be more than happy to look into this for you and help find a solution or explain the charges we are seeing. Thank you, The GlobeIn Team
KP
Sep 12, 2020
I joined in May 2020–not one product as of Sept
I joined in May 2020. After receiving nothing for months (I had extra patience due to shipping and Covid) I contacted them. They said I “redeemed” May, June, and July. This means I gave them the money and got no product. I finally got notification of a box ordered for August. Yet here it is mid-Sept and when I log on to my account there isn’t even a tracking number yet for my August box
Response from GlobeInSep 22, 2020
Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know what we are aware of these issues and we are proactively working on resolving them! For example, we know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. When you select the redeem option for the month instead of choosing to receive a box, it means that credits have been added to your account that you are able to use to purchase addional items the following month. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that they please contact [email protected] and we will get to their email as quickly as possible. Thank you, The GlobeIn Team
ATXLawrence
Sep 3, 2020
DO NOT USE THIS COMPANY.
I signed up and paid for a Globein subscription and purchased upsell items to receive extra points. After the purchase, I was never able to log in to my account. And, I never received a receipt for my purchases, though my card was charged $260.00. I am receiving "where did you go?” emails, indicating that I did not pay (I did), and encouraging me to go in and pay again (!!). The phone number listed is no longer in service. DO NOT USE THIS COMPANY. I emailed customer service and still have not heard from anyone. I will be contesting charges with my bank.
Response from GlobeInSep 22, 2020
Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know what we are aware of these issues and we are proactively working on resolving them! For example, we know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. We hope this helps answer your concerns but if you are still having trouble logging into your account, we ask that they please contact [email protected] and we will get to their email as quickly as possible. Thank you, The GlobeIn Team
Liss
Aug 30, 2020
Horrendous Customer "Service" & Red Flags
I experienced the same issues as other people have commented on here. Avoid this company. There are plenty of other fair trade companies where you can spend your money that don't have horrible customer service and questionable practices. I am still waiting on an item I ordered several months ago. I emailed them many times to ask about it, only to get the same kind of vague / automated response everyone else on here complained about. They have a Facebook page, and if you post a question about your issue on there, they take it down. They do act like they are doing you a huge favor, and that you should be grateful to even be allowed to buy anything from them. It's ridiculous! They are not a BBB accredited business either, sadly I found that out after the fact. I cancelled my subscription and will take my money elsewhere. I tried to look online for the phone number of their office headquarters, but it's nowhere to be found, only their address. That's another red flag. Everything about this company is super sketchy. I found a few fair trade companies that they buy their product from, and I have been purchasing stuff from those companies directly. The fact that they are now back peddling and writing letters to only those that gave a bad review on here is pretty telling. They have been saying that they are getting a new fulfillment center for a while now, yet delivery is still late. The customer service email is a total joke. You have to wait at least 5 days to get a reply, and then, there is no solution offered to your concern / issue. I had to get my bank involved because they charged me for an item that they were out of stock on and never shipped.
Response from GlobeInSep 22, 2020
Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know what we are aware of these issues and we are proactively working on resolving them! Unfortunately, we are unable to take phone calls at this time due to our limited customer support team. We transferred over to an email Customer Support system a few years back because we noticed it was much more efficient to be able to answer customer emails faster while providing necessary attachments, documentation and assistance with inquiries. For example, we know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that they please contact [email protected] and we will get to their email as quickly as possible. Thank you, The GlobeIn Team
Rai A.
Aug 19, 2020
Charged Me $260.00!! No replies!
I was trying to renew my box for one month. I had to update my credit card. I went in and did that and was trying to select the monthly option. it would not scroll to anything other than the $260.00. So I did not proceed. It gave me NO indication, review screen etc, that I was being charged. On top of that, when I go in to try and pick a box it wants to charge me AGAIN !! As if I never paid. There is only EMAIL support, no phone. DO NOT USE THIS COMPANY. You can find same stuff in Tuesday Morning, Pier One etc! As of right now I have not heard from anyone. I will be contesting charge with my bank.
Response from GlobeInSep 22, 2020
Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! For example, we know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. Unfortunately, we are unable to take phone calls at this time due to our limited customer support team. We transferred over to an email Customer Support system a few years back because we noticed it was much more efficient to be able to answer customer emails faster while providing necessary attachments, documentation and assistance with inquiries. All of our subscription plans are auto-renewing which may explain the $260 charge you received. You do not need to sign up for a new subscription plan or login to pay for a renewal as it is automatic. We would be more than happy to assist you with this and look into your account. Could you please email us at [email protected]? Thank you, The GlobeIn Team
Cay C.
Aug 19, 2020
Terrible experience
Terrible experience. No customer service. They don’t reply to emails and there’s no phone number. They charge you and then a month later you find out its out of stock. Expect to wait 6-8 weeks to get a box if you get it at all. I agree with the other reviewer about their Facebook group. They sensor anyone that complains or says anything even slightly negative. Run, don’t walk away from this company. Terrible, dishonest, poorly run. Stay away.
Response from GlobeInSep 22, 2020
Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! For example, we know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that they please contact [email protected] and we will get to their email as quickly as possible. Thank you, The GlobeIn Team
Honey
Aug 12, 2020
This company is HORRIBLE
This company is HORRIBLE. I ordered a gift box for a family member on June 8, 2020, and as of Aug12, 2020, there is still NO BOX. I have gone round and round with their customer service department that takes forever to respond. HORRIBLE, HORRIBLE, HORRIBLE!!!!!!
Response from GlobeInSep 22, 2020
Hi there! Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! For example, we know that our Customer Support response time is delayed at the moment due to and increase in emails. We have already hired additional Customer Support Team Members and are actively hiring more to help alleviate this delay and get our customers resolutions in a more timely manner. Also, we know that damaged items and shipping delays have been the largest complaint we’ve received from our customers. We are happy to announce that we are in the process of switching fulfillment centers! As GlobeIn continues to grow, we needed to find a new facility that can handle the additional monthly shipments in a more efficient manner with less damages. This move will tremendously improve shipping issues in the coming months! We expect to have your boxes out on time, prevent damages, and not have any missing items. While this move is beneficial, it is unfortunately causing delays in shipment at the moment. Although we cannot provide our customers with an exact date on when their orders will ship, they will receive a confirmation email with tracking information as soon as it is processed. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that they please contact [email protected] and we will get to their email as quickly as possible. Thank you, The GlobeIn Team

GlobeInReviews of globein.com

About GlobeIn

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GlobeIn reviews

confusing website & ordering

I love the products

I joined in May 2020–not one product as of Sept

DO NOT USE THIS COMPANY.

Horrendous Customer "Service" & Red Flags

Charged Me $260.00!! No replies!

Terrible experience

This company is HORRIBLE

About GlobeIn

About these reviews

More in Home Goods Stores, California

NeonSigns.com

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GlobeIn reviews

confusing website & ordering

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I joined in May 2020–not one product as of Sept

DO NOT USE THIS COMPANY.

Horrendous Customer "Service" & Red Flags

Charged Me $260.00!! No replies!

Terrible experience

This company is HORRIBLE