GlobeInReviews of globein.com

Response from GlobeInNov 10, 2020

Hi Rebecca, Thank you so much for this valuable feedback and we're sorry for this inconvenience. The switch to our updated website has no effect on the invoices you have access to in your account. If you are unable to access invoices, I strongly suggest you reach out to the Support Team again and let them know so they can look into this further. There may be another underlying issue. Also, all of our subscription plans are auto-renewing as outlined in the Order Summary section of the sign up proccess as well as in a confirmation email you should have received. We're very, very sorry about this continuous, frustrating delay in your September shipment. You should have received an email from our CEO and Founder, Vlad on 10/23. If you haven't seen it, it had explained in depth the many steps and details of our move to our new warehouse. It also explained an estimated ship date for your September order. We have now sent out a new email regarding your estimated ship date. I've pasted a copy below for you to view. Please let us know if you have any further questions and we'll be happy to help you further: We wanted to reach out to you with an update regarding August and September orders. As the CEO’s previous email stated, we had estimated that all August and September orders would ship out by today, November 3rd. This was based on the very best information we had at that time. Unfortunately, we have faced another delay in the moving process. Our fulfillment team has given us a new estimated ship date for delayed shipments, which is now November 13th. We know that this is a disappointment and we sincerely apologize for this continued delay and any inconvenience it has caused you. Should there be any changes to our estimated shipping dates for October orders we will update you as soon as more information is made available to us. Also, if you are waiting for an Artisan Shop order, we expect these orders to ship out very soon as the final inventory transfers wrap up over the next week. Your GlobeIn subscription helps change lives across the globe and we cannot express how much we appreciate your continued support. Warmly, Hanna & The GlobeIn Team -- Best wishes, The GlobeIn Team

Response from GlobeInNov 6, 2020

Hi Francesca, Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! As you know, the delay in shipments is due to moving to a new fulfillment center which will significantly improve our shipping times and reduce damaged items once they are fully settled in. We have been providing customers with as much detail on this process as possible and shipping timelines as they become available to us. For customer's that are upset and do not want to wait for their items to ship, we are willing to cancel their subscriptions and issue refunds. I'm sorry to hear this process wasn't a positive one for you and we will look into this further to see what happened. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that you please contact [email protected] and we will get to your email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInNov 5, 2020

Hi Adrienne, Thank you for providing GlobeIn with this valuable feedback. We wanted to let you know that we are aware of these issues and we are proactively working on resolving them! As you know, the delay in shipments is due to moving to a new fulfillment center which will significantly improve our shipping times and reduce damaged items once they are fully settled in. We have been providing customers with as much detail on this process as possible and shipping timelines as they become available to us. You should have received an email from our CEO and Founder, Vlad on 10/23. If you haven't seen it, it had explained in depth the many steps and details of our move to our new warehouse. It also explained an estimated ship date for your September order as well as estimate for October. We have now sent out a new email regarding your estimated ship date. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that you please contact [email protected] and we will get to your email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInOct 30, 2020

Hi Jessie, Thank you so much for sharing this feedback and we're happy to hear that you've enjoyed your experience with GlobeIn so far. We hope that you continue to have a positive experience with us and enjoy all of your future subscription boxes to come. We are hoping to continuously grow, share our mission, and in turn be able to help more and more artisans around the world. Best wishes, The GlobeIn Team

Response from GlobeInOct 28, 2020

Hi Elizabeth, Thank you so much for sharing this feedback and we're happy to hear that you've enjoyed your experience with GlobeIn so far and we hope that you continue to have a positive experience with us. We are always trying to bring in new items, glassware, home decor, and so much more. We are hoping to continuously grow, share our mission, and in turn be able to help more and more artisans around the world. Best wishes, The GlobeIn Team

Response from GlobeInOct 28, 2020

Hi Brenda, Thank you for sharing this feedback with us and we're so sorry that this experience hasn't been more positive. Every month for your Premium subscription, we send you a surprise box theme. This is the default option if you do not choose a specific theme. There are a few options if you do not want the surprise box: + Choose your own theme from the 1st to the 15th on the month. (this is why you are unable to make these selections now through your account) + Redeem for the month and receive credits instead. + Skip a month. We hope this helps answer your concerns but if any customers have more specific questions regarding their subscription plans or shipments, we ask that you please contact [email protected] and we will get to your email as quickly as possible. Thank you, The GlobeIn Team

Response from GlobeInOct 28, 2020

Hi Jacklynn, Thank you so much for sharing this feedback and we're happy to hear that you've enjoyed your experience with GlobeIn so far and we hope that you continue to have a positive experience with us. We are hoping to continuously grow, share our mission, and in turn be able to help more and more artisans around the world. Best wishes, The GlobeIn Team

Response from GlobeInOct 28, 2020

Hi Kathy, Thank you for sharing this feedback. We are so happy to hear that you've enjoyed the items you've received so far and we hope that you continue to enjoy many of the other artisan crafted items we offer as well. We are always trying to bring in new items, glassware, home decor, and so much more. Best wishes, The GlobeIn Team