GlobeInReviews of globein.com

Ordered on Sept 9th has not shipped. Here is the reply from customer service- “Your order is still pending shipment. We have just settled into our new fulfillment center and have started shipping off the delayed August/September shipments.” DON’T take orders if you are too busy settling in.

I don't generally leave reviews on products or companies, but Globein needs to know how bad they really are. I read through a few and it seems their response is just as cookie cutter here as it is in the emails they send you when you wage a formal complaint directly to them. They charge UPFRONT for the subscription, regardless of how long you choose. Then, if you're duped into extending or enticed because of a gift, they charge for that too. THEN they charge the shipping amount directly up front as well. So you could, in theory, end up with multiple charges before you even get on the site to pick anything. Getting on the site is a nightmare. There's a tab for subscription, there's a tab for their shop, there's a tab for your account, there's a tab for your other account (shop). There are probably other tabs, but I'm too exhausted to look right now. Subscription box picking time is a disaster. It opens at 9pm EST the day before the last day of the month for everyone. And if you're confused about what I just said *shrug*. There's the box picking part then there's the add-on picking part and if you're not a 6 month or more subscriber, you don't have access to add-ons until the next day. Generally speaking, it's not worth it to be any LESS than six month anyway, as 99% of things are "sold out" before you get in. Annual subscribers like to hoard all the things! then drop them on the last day of the 'sale', the 10th. The website for the box picking and add-on sale is a joke. In my whole 6 month subscription, I was able to log on, WITHOUT incident ONCE! Every other time, the site was down, or glitched, or some other excuse they made up. Meanwhile, there's an Apple app and those people have no problems getting on and hoarding all the things. Customer service is a joke and nearly non-existent. They only have an email, no phone. This is not a bug, it’s a feature. They claim if you email more than once, it puts you to the bottom of the que. They also tried to say that CS was delayed because of Covid (as well as shipping, warehouse, etc etc). What company doesn’t have the ability for the CS team to WORK FROM HOME? Especially if you are only taking email complaints? I have a ‘front-line’ job of sorts and was able to work from home! They’re getting too big for their britches. They were not prepared for the influx of subscriptions because everyone was suddenly at home, on their computers, and being inundated with their ads. That’s how I got suckered. Look at the pretty things! They have a FB group as well, which they censor like crazy! No negativity, ever, or you’ll be banned. You can’t ask other people about their experiences with shipping. You can’t talk about how you’re upset about this thing or that thing that got broken in transit. And heaven forbid you point out any of the other sites where they so clearly get their product from. You can be happy and positive and uplifting and FAKE FAKE FAKE! That’s just great! Oh, and you can buy and sell there too. But it HAS to be their products only. And you can’t delete your posts. Also, they love to steal ideas without giving credit. They use pictures and posts after the fact without permission. Then if you point this out, they change their group FAQ to include that you give up your rights to your posts once you post them. Did I mention they say you can’t delete your own posts? Finally, let’s talk about the products. Do yourself a favor, if you see something on their site, do a reverse image search. Chances are it is NOT a GI ‘exclusive’, as they like to claim. Fair Trade sites exist all over the internet of things. In fact, a lot of their product comes from other sites, which they probably buy at a huge warehouse markdown then upcharge like crazy to sell to unwitting consumers. They bank on people not knowing how to search. I’m taking a chance writing this review, as my subscription JUST ended and I still have not received September’s box. Plus October is waiting in the wings, whenever they manage to get to it. I give them until the end of November. If I don’t have everything I ordered in Sept & Oct, I’m filing a complaint with my CC company AND the BBB. Save yourself the hassle, DON’T fall into their trap.

I hope they’re better to the artisans than they are to their customers. There are some beautiful artisan goods on GlobeIn, which is why I signed up. But don’t expect anything even remotely resembling customer service. I’ve had two processing errors with my selections in four months. They have no number you can call for help, when you email they’ll email you back in a week or two, and by then it’s way too late to do anything about it. I expect this from overworked and understaffed nonprofits, but this is a for-profit sales business—a very poorly run one.

I have had a subscription to Globein for two years. I love it. Each month I receive a box of incredible pieces of art. I gift each box to a friend. My friends are so awed by the contents. They marvel at each created piece and love reading about the different artists. This is one wonderful concept. Beautiful art that gives artist a platform and me a gift. I so recommend this subscription. I also order extras. As an artist myself, I am so impressed by each creation. Try it.

I'm into 3 months of my 6 month subscription. I like the products and so far nothing has been broken. You need to be fast to pick next month's box because they are sold out.

While I was optimistic and pleased with the products that I received I will not renew my subscription nor will I ever recommend GlobeIn. The customer service is the absolute worst experience. The hassles are absolutely not worth the expense. I was invoiced for items I didn’t order and was advised I would have to pay to ship them back. When you try to contact customer support it is a useless exercise. There is no way to have two way communication- you can’t reply to their emails apparently and there is no phone number. Very dissatisfied

I just finished my annual subscription. I like many of the products but quality control is poor and I received broken items that were never replaced. Shipping was delayed from day 1, I waited for my gifts for signing up for a subscription for over three months. CoVID has made it virtually impossible to get your items. Customer service is the absolute worst I have ever experienced and I regretted signing-up within the first 3 months and it only went down from there and this was pre-covid. My last order was placed in July but did not get it until September and then it was missing over $270 of add-ons that was supposedly due to a "system error". I was also chastised for writing 3 e-mails over the period of time to check on the status of paid but unshipped items. The system supposedly puts you to the back of the line if you send a repeat e-mail. The company is scamming customers and I did not get a response until I filed a claim with my CC. I strongly suspect that this company is going to be going bankrupt so keep that in mind as they take you money up front and you may never get anything from them. My advice don't walk but run away as fast as you can from this company, they are a nightmare to work with.

Either the company is purposefully duping people or their website/platform tech has gone haywire. There has been some slight claims last month that is was a 'tech issue' but the tech issues seems to be continuing and depending this month. Membership site seemed ok my first 3 months. (but I never tried the redeem feature to use a 'credit' for add-on items rather than straight order a box)...and I just one with the flow a lot, tried to order my box, do a few add ons, straight payment method. But maybe it was July or August, I'd already selected my box, went back to check and maybe do some add ons and the box I KNOW I'd selected was gone like it never happened. So that was the first sign of trouble and they continued to seem to have trouble keeping items/box in cart as selected. But this month it went to 11 in terms of wacky. The last two months now I'm in month 5... (I got automatically re-upped for another 3 because they call it a '3 month recurring membership'...so is that 3 recurring months together, or every three months you'll automatically charge me again? They are not clear in their description/wording and I found out the hard way they'll keep re-subscribing you every three months unless you cancel.) But I could live with that if that was all...a lot of membership sites are tricky and crafty with their renewals. Like other recent reviewers...it seems they are baiting and switching their offers, baiting and then removing items and offers when check out comes the pre-paid redeem credits selected disappeared without being used on any selected items, (redeem is how you use your pre-paid box credits on something else rather than their rather repetitive selection of boxes in the 'membership boxes' etc in the membership app. I just found an email invoice for items that when they appeared in my cart, looked like my 'redeem' credit AN an additional promotional credit were covering the whole thing (maybe I had to pay $6 shipping). Then when that part of the month ended and I went back (of course there's no way to see what you've ordered during the different 'add on parts of the month...another transparency problem) it looked like I STILL had a redeem credit and of course I couldn't find any record of what I'd tried to order, had it been ordered, was I being charged...nothing. (no I didn't stake screen shots. I didn't realize all the bat guano crazy stuff that was going on until I just got the email today) But yes I am being charged. Luckily I had some issue with the credit card and they denied it, and so I will not receive the order/ or remit payment and am removing all my payment info from their site right after this. I have to deal with the last month of trying to navigate trying to get a 'box' ordered (also they offer pretty not interesting 'membership boxes' mostly it looks like all the stuff they can't give away...and no one will pay for, and so their trying to force that on there membership box folks....and if you don't want the boxes and try to redeem...well like my situation it just doesn't credit you, and I'll most likely get another 'unwanted' box they choose even though I tried multiple times to make my own choice (redeem) this month. Whatever. If it wasn't for corona who would have time for this bs. The regular order an item + pay the normal retail website seems to work fine. Products are of nice quality and from what I have seen are as advertised. But...they are really going to have to rethink their membership platform/tech and/or approach to survive. You can't jerk people around forever (intentionally or not). I tried the membership because I wanted to see what kind of discounts and what items they put into the add-ons...the selection seems to have gotten less interesting also. And the discount is not worth it. Bummed honestly. Of course there's no real way to know if they are giving their artisan / suppliers real positive benefits either, and if their tech/customer service is any indication, it's at least hard to say. I've emailed all this to the company as well, and from the looks of it I'm certainly not the only one who would be bringing up similar issues. I feel bad IF?? they are really a nice company or owners having a bad time with their tech...but buyer beware of this one. I'm going to bet that it's their tech platform that is causing the problems, because there are TOO many problems for it to be planned this way. I gave two stars (not just one) because the products themselves are VERY nice and have so far of probably 20 items I've received from them all been very good, and many beautiful items. The happiest I've been though was just from a straight retail order I made as my first purchase from them. I hope they are able to fix their issues and get their customer service and platforms working for everyone's sake.