GlobeInReviews of globein.com

Response from GlobeInDec 7, 2020

Hi Diane, Thank you for this feedback and we understand this is frustrating. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. In early October we moved to a new warehouse with the goal of improving our fulfillment operations. In addition to the new warehouse, we also started working with a new fulfillment company. While we had planned for this transition to be complete by the middle of October, we significantly underestimated how long it would take to set-up a brand new warehouse operation. We now have our own 83,000 square foot warehouse where all our products from our global artisan partners are currently located. We are ramping up our capacity to fulfill all remaining orders and continue to fulfill orders in a timely manner. In addition to the delays with our warehouse move, there are nation-wide delays and restrictions with all major shipping carriers which we did not account for in our previous estimated shipping timelines. Currently, our plan is to have all delayed September, October, and November orders shipped out by Wednesday, December 16th, with thousands of orders shipping out daily. Many of your orders are already packed and ready to be shipped to you. I know we have given you timelines and estimates that have previously been inaccurate and you may have lost trust in our word. However, I can assure you that my team is doing everything in our power to stick to this timeline. Once these orders have shipped we will immediately start to ship December orders as well. This plan and estimated timeline are contingent on our ability to ship out more orders on a daily basis than we are currently. Due to the heightened demand on FedEx caused by increased online holiday shopping and the impacts of Covid-19, FedEx is limiting us to one truckload of boxes per day. This is a temporary restriction through the end of the year and we don’t foresee this being an issue in 2021. One solution we are working towards is using other shipment carriers, in addition to FedEx. Because of this, you may see tracking numbers from carriers like DHL and USPS. Best wishes, The GlobeIn Team

Response from GlobeInDec 7, 2020

Hi Emily, Thank you for this feedback and we understand this is frustrating. In early October we moved to a new warehouse with the goal of improving our fulfillment operations. In addition to the new warehouse, we also started working with a new fulfillment company. While we had planned for this transition to be complete by the middle of October, we significantly underestimated how long it would take to set-up a brand new warehouse operation. We now have our own 83,000 square foot warehouse where all our products from our global artisan partners are currently located. We are ramping up our capacity to fulfill all remaining orders and continue to fulfill orders in a timely manner. In addition to the delays with our warehouse move, there are nation-wide delays and restrictions with all major shipping carriers which we did not account for in our previous estimated shipping timelines. Currently, our plan is to have all delayed September, October, and November orders shipped out by Wednesday, December 16th, with thousands of orders shipping out daily. Many of your orders are already packed and ready to be shipped to you. I know we have given you timelines and estimates that have previously been inaccurate and you may have lost trust in our word. However, I can assure you that my team is doing everything in our power to stick to this timeline. Once these orders have shipped we will immediately start to ship December orders as well. This plan and estimated timeline are contingent on our ability to ship out more orders on a daily basis than we are currently. Due to the heightened demand on FedEx caused by increased online holiday shopping and the impacts of Covid-19, FedEx is limiting us to one truckload of boxes per day. This is a temporary restriction through the end of the year and we don’t foresee this being an issue in 2021. One solution we are working towards is using other shipment carriers, in addition to FedEx. Because of this, you may see tracking numbers from carriers like DHL and USPS. Best wishes, The GlobeIn Team

Response from GlobeInDec 7, 2020

Hi Sarah, Thank you for this feedback and we understand this is frustrating. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. In early October we moved to a new warehouse with the goal of improving our fulfillment operations. In addition to the new warehouse, we also started working with a new fulfillment company. While we had planned for this transition to be complete by the middle of October, we significantly underestimated how long it would take to set-up a brand new warehouse operation. We now have our own 83,000 square foot warehouse where all our products from our global artisan partners are currently located. We are ramping up our capacity to fulfill all remaining orders and continue to fulfill orders in a timely manner. In addition to the delays with our warehouse move, there are nation-wide delays and restrictions with all major shipping carriers which we did not account for in our previous estimated shipping timelines. Currently, our plan is to have all delayed September, October, and November orders shipped out by Wednesday, December 16th, with thousands of orders shipping out daily. Many of your orders are already packed and ready to be shipped to you. I know we have given you timelines and estimates that have previously been inaccurate and you may have lost trust in our word. However, I can assure you that my team is doing everything in our power to stick to this timeline. Once these orders have shipped we will immediately start to ship December orders as well. This plan and estimated timeline are contingent on our ability to ship out more orders on a daily basis than we are currently. Due to the heightened demand on FedEx caused by increased online holiday shopping and the impacts of Covid-19, FedEx is limiting us to one truckload of boxes per day. This is a temporary restriction through the end of the year and we don’t foresee this being an issue in 2021. One solution we are working towards is using other shipment carriers, in addition to FedEx. Because of this, you may see tracking numbers from carriers like DHL and USPS. Best wishes, The GlobeIn Team.

Response from GlobeInDec 4, 2020

Hi Lisa, Thank you for this feedback and we understand this is frustrating. I do not see that there was a Skip placed on your account and you are set to receive Sept. and Oct. subscriptions order. Your orders are still pending shipment. Currently, we are in the final stages of moving to a new fulfillment center. This move will tremendously improve shipping issues in the coming months! We expect to have your orders out on time, prevent damages, and not have any missing items. While this move is beneficial, it is, unfortunately, causing delays in shipment. We know that you are waiting for an updated estimate from us regarding your delayed orders. As much as we had hoped to have an update for you, unfortunately, we are still waiting for an accurate update from our fulfillment team. The good news is that hundreds of orders are still shipping out daily and we are making progress with the delayed orders! We are truly sorry for the effects you all have experienced from these delays. The moment we have any updates, we will share with you all ASAP! Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. Best, The GlobeIn Team

Response from GlobeInDec 4, 2020

Hi Karlie, Thank you for this feedback. We completely understand this is frustrating. It does typically take 6-12 months to completely move fulfillment centers for most companies. GlobeIn is very happy to say that we did it in 4 months. We are not only moving locations, but switching companies completely so it does take time to re-inventory every item. We have been sending customer weekly updates as well with the option to cancel and receive refunds for delayed orders. Please note that our Support Team is about 7 business days behind on emails due to the increase we are receiving. You should have received an automated email letting you know that we received your request and explaining our response time at the moment. Thank you, The GlobeIn Team

Response from GlobeInDec 3, 2020

Hi Candice, Thank you for providing this feedback and we understand the frustration here. Your order is still pending shipment. Currently, we are in the final stages of moving to a new fulfillment center. This move will tremendously improve shipping issues in the coming months! We expect to have your orders out on time, prevent damages, and not have any missing items. While this move is beneficial, it is, unfortunately, causing delays in shipment. We know that you are waiting for an updated estimate from us regarding your delayed orders. As much as we had hoped to have an update for you, unfortunately, we are still waiting for an accurate update from our fulfillment team. The good news is that hundreds of orders are still shipping out daily and we are making progress with the delayed orders! We are truly sorry for the effects you all have experienced from these delays. The moment we have any updates, we will share with you all ASAP! Best, The GlobeIn Team

Response from GlobeInDec 3, 2020

Hi Mauree, Thank you for this feedback and we understand the frustration here. I see that a member of our Support Team has responded to your last few emails. If you are not seeing these responses, please make sure to double check any spam or promotional folders you may have as well. Our response time is delayed at the moment due to an increase in emails however, after emailing into us you should have received an automatic reply stating we did receive your request and we would respond in 5-7 business days. Your order is still pending shipment. Currently, we are in the final stages of moving to a new fulfillment center. This move will tremendously improve shipping issues in the coming months! We expect to have your orders out on time, prevent damages, and not have any missing items. While this move is beneficial, it is, unfortunately, causing delays in shipment. We know that you are waiting for an updated estimate from us regarding your delayed orders. As much as we had hoped to have an update for you, unfortunately, we are still waiting for an accurate update from our fulfillment team. The good news is that hundreds of orders are still shipping out daily and we are making progress with the delayed orders! We are truly sorry for the effects you all have experienced from these delays. The moment we have any updates, we will share with you all ASAP! Best, The GlobeIn Team